FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Evergreen Valley Home Improvement, our pricing structure is transparent and based on an $89 hourly rate with a 2-hour minimum for most projects. We also include billing for one-way drive time, typically averaging around 30 minutes. While this is the standard, we recognize that certain projects are better suited for flat-rate pricing, aligning with our commitment to clarity and 5-star service. For projects billed hourly, we provide estimated times to complete, factoring in both labor time and one-way drive time. This ensures accurate calculations and clear pricing information for our clients. Additionally, we are open to flat-rate pricing for applicable projects, enhancing transparency in our service offerings.
- What is your typical process for working with a new customer?
At Evergreen Valley Home Improvement, our comprehensive approach to working with new customers involves the following key elements: 1. **Initial Consultation:** We begin with an initial consultation, which may include an on-site visit for a thorough project assessment, but it is normally not necessary. For this on-site visits, we charge a consultation fee of $120. 2. **Transparent Pricing:** Following the assessment, we provide transparent pricing estimates based on our standard $89 hourly rate with a 2-hour minimum for most projects. Additionally, we include billing for one-way drive time, typically around 30 minutes. Flat-rate pricing is also available for certain projects. 3. **Detailed Proposal:** We present a detailed proposal outlining the project's scope, estimated costs, and any specific terms or conditions. This ensures clear communication and alignment with the client's expectations. 4. **Client Approval:** Once the proposal is reviewed, we seek client approval before commencing work, fostering open communication and agreement on project details. 5. **Project Execution:** Our skilled team proceeds with the project, adhering to the proposed timeline and delivering high-quality workmanship. We prioritize 5-star service and thorough job completion. 6. **Final Inspection and Approval:** After completing the project, we conduct a final inspection with the client to ensure satisfaction. Any concerns are addressed, and we verify that all aspects of the work meet our standards. 7. **Billing and Documentation:** Clear, itemized billing reflecting actual hours worked and any additional charges is provided. The consultation fee is a separate, one-time charge for on-site visits during the initial consultation phase. This comprehensive process is designed to establish trust, clarity, and satisfaction with every new customer engagement at Evergreen Valley Home Improvement.
- What education and/or training do you have that relates to your work?
Evergreen Valley Home Improvement is committed to maintaining a high level of expertise and professionalism. Our team members undergo continuous education and training to stay abreast of industry best practices and emerging trends. While specific certifications and qualifications may vary among team members, there are plans in place to pursue a national handyman certification to further enhance our skills and credibility. This dedication to ongoing education ensures that our team is well-equipped to handle a diverse range of projects, providing our clients with reliable and knowledgeable service. If you have specific questions about the qualifications of our team or would like more details on our training initiatives, feel free to ask.