FAQs
- What is your typical process for working with a new customer?
Whether the new client is a friend of an existing client, or one who found us via a myriad of ways, there is always time for an introduction. I feel I can better serve my clients if I know them a little better. Knowlege is power. People don't care how much you know unless and until they know how much you care. Perhaps my organization can be of assistance to a client, and, by the same token, perhaps we can refer that client elsewhere. While I do my best work in certain areas, and surround myself with professionals and craftspeople who are experts in areas where I am not, I run across requests and preferences that are best-served by those outside my organization, and I am happy to help them, even if that help is merely a referral. But for those to whom we can be of service, we do our best to communicate clearly, both in person and in writing, and we do our best to serve the new client just as well as we serve those who have been clients for years. We have found that the best reviews of our business tend to come from clients with whom we had the opportunity to go the extra mile or to make something right that was once wrong. Perhaps the initial product did not meet a client's expectations. That means we will stay with the project until it is fixed to the client's satisfaction. The client who will remember us is often going to be the one who remembered the little thing where we shared their care and concern.
- What education and/or training do you have that relates to your work?
I went to college, knowing that I wanted to change the world. I studied hard, read many books, and sat through many interesting lectures (and a few not-so-interesting ones too). I graduated with a behavioral science degree in psychology only to work in that field for a short few years. The hotel industry came knocking, and I perfected my customer service approach and hospitality touch over the better part of the following decade. But I always wanted to do something I love, to work with my hands, and I am constantly educating myself in this field. I read. A lot. And I work with other professionals who also read a lot. And we interact with vendors who present new ideas. And we work with clients who are savvy and have savvy friends and neighbors and are, themselves, well-connected. No one is an island.
- How did you get started doing this type of work?
I have done renovation work as a hobby since I was fresh out of college, and I am in a family of people who have done their own extensive remodels for years.