Carpet & Air Duct Cleaning

Q. Describe the most common types of jobs you do for your clients.

A. Carpet cleaning is our main business, but increasingly, hard service cleaning such as tile and grout services are a big part of our business. We have also recently added air duct cleaning to our list of services.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. I would want to know if there professional. Ask them these questions. Do they have any training certifications, and could they prove it. Check out what they driving, and what condition it is in. Are they wearing uniforms, do they accept credit cards, do they provide in home estimates, Do they confirm appointments, do they send you a thank you for doing business with us letter?

Q. Why does your work stand out from others who do what you do?

A. We are unique, in that we offer, free in home carpet audits, which informs our clients of the ware age of their carpet, and what can be done to bring it back to life.

Q. What do you like most about your job?

A. We pride ourselves with the fact that Carpet Care Express was set up from the start as a company that provides quality thorough service verses a dash in and dash out type of business.

Q. What questions do customers most commonly ask you? What's your answer?

A. Where have you been all my life :), Actually, people generally try to feel us out as to what type of company by visiting our website, or by listening to our free recorded message which is set up to answer most questions.