Your Help Desk

Question and answer

• Q. What advice do you have for a customer looking to hire a provider like you?

  A. We listen to the customer, document the problem, provide an estimate on time and price and then we deliver. This discussion is vital to client satisfaction and we have very happy customers.

• Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

  A. Your Help Desk has been serving this area for 15 years, we'll be here tomorrow too! Computer service is our entire focus, not a sideline like some of the big box stores. We apply our expertise to your issues for a fast, friendly and affordable solution.

• Q. Why does your work stand out from others who do what you do?

  A. We offer fast, friendly and affordable computers services. Typically, systems are turned around the same day and our customers only pay for "hands on" time. For more information, see our website at http://www.yourhelpdesk.com/company/ratesheet.html

• Q. What do you like most about your job?

  A. We're problem solvers, we love to help our customers resolve their technology problems and in many cases get their business back to production.

• Q. What questions do customers most commonly ask you? What's your answer?

  A. I have anti-virus program, how did I get a virus? While anti-virus programs are necessary, they are just one element of a comprensive approach to safe and secure computing. There is big money in identity theft and fraud, an anti-virus alone is an incomplete defense.

• Q. Do you have a favorite story from your work?

  A. A man took his 1-year old computer to a big box computer repair center because he had a virus. They told him the virus couldn't be removed and his data was gone. He came to Your Help Desk and we removed the virus and rescued his data which we burned to DVD for a backup.

• Q. What do you wish customers knew about you or your profession?

  A. Technology expertise takes time, money and effort to develop. Exceptional customer service is one of the rarest commodities on the planet. At Your Help Desk, we deliver both and we're happy to do it!

• Q. How did you decide to get in your line of work?

  A. Technology fascinates everyone on our team and we saw a niche that wasn't being serviced. Combining what we love with what was needed was a win/win for Your Help Desk.

• Q. Tell us about a recent job you did that you are particularly proud of.

  A. We replaced a stale website with challenging navigation with a contemporary site that demonstates industry usability standards. The client saw a 400% increase in traffic and sales.

• Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

  A. Yes, technology is always evolving.

• Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

  A. As technology evolves, Your Help Desk evolves. For example, small business phone systems used to be cost prohibitive for many small businesses. Today, a small business can get a professional phone & voice mail system for a very affordable investment. Your Help Desk now offers these systms and our team is trained on setup, installation, delivery, support and management.