Limousine & Towncar Services

Q. Describe the most common types of jobs you do for your clients.

A. The most common types of jobs are: Drivers, Dispatchers, manager, fleet managers, maintenance technician, customer service representatives, Sales agents.

Q. Describe three recent jobs you've completed.

A. We provided a customer with a tretch limousine for her wedding, she booked the car for 8 hours from 4:00 pm to midnight, she was very satisfied with the whole experience, the manager provided them with a free bottle of champagne. it was very impressed by his action, and she also booked airport transfer for her honeymoon vacation departure. She promised that she will used us in the future and also refer all her family, friends and colleagues.

Q. What do you like most about your job?

A. We like to serve our customers, and make them satisfied. We like to meet people from all kind of walk. get to know their needs and their expectation. make friends and live long customers.

Q. What questions do customers most commonly ask you? What's your answer?

A. The most common question customers ask us is: How do I find my driver at the airport? Our answer is the following: Your driver will be waiting for you at the baggage claim area with a sign with your name on it.

Q. How did you decide to get in your line of work?

A. I jump in this business to help a friend of mine who was going through hard time in his limo business, I worked with him for two years until he got back in his feet, then I started my own business, after the experience I aquired during these two yeas.

Q. Write your own question and answer it.

A. Q: Do you offer special corporate limousine services and pricing?

A: Yes we do. TransGates Services offers special corporate services and discount pricing.Usually this includes no minimum hourly requirement. Depending on the service requests and the volume of limousine rentals, our company will work with corporations and mid-size companies to provide limousine services that suit their specific needs and requirements.

Q: Can I rent a limousine for just one hour?

A: Our business is a tricky one, and just to send a limousine out costs money. In order to make some profit we require for hourly minimums to be applied, mainly being the reason why the more hours you get the better deal you can get. Call 281-217-0772 or get FREE quote on Contact us for free quote to find out about hourly minimums throughout the week. Airport transportation and other point to point transportation are exceptions

Q: Will I be billed for my waiting time?

A: Our customers are privileged to free waiting time for airport transfers. Our operators checking all flights ETA's (for delays or earlier arrivals). Wait time starts when airplane arrives at the airport. We offer 30 minutes free for domestic flights and 45 minutes free for international flights.

Q: What is your billing procedure and credit card processing?

A: Your credit card will be billed on the actual day of the trip. However, we do require valid credit card to complete your reservation. Credit cards are validated/pre-authorized before vehicle is dispatched. Pre-payments can be arranged for relatives or friends of the traveler.

Q: If I need to cancel a reservation, what are the requirements?

A: You must notify us of cancellation via phone, fax or email. Follow up via phone is required in case cancellation confirmation is not received within 2 hours. There is no cancellation fee if the cancellation is made within the cancellation term stated in term and conditions. Late cancellations will result in a full charge to your account. For airport transfers cancellations and changes must be completed over the phone at least 24 hours in advance.

No refunds will be allowed if a customer is refused service because he/she appears to be under the influence of alcohol or drugs, or if he/she is refused service because he/she displays an inability to care for themselves or displays conduct which may disrupt the pleasure and/or safety of passengers or employees.

No refund will be given to anyone who is refused service because of refusal to wear a seat belt or follow the rules and regulations of the carrier.
It is your responsibility to make sure you are at the correct pickup location prior to your scheduled pickup time. No shows will be charged in full.