Desktop & Laptop PC & iPod & iPhone Repair

Q. Describe the most common types of jobs you do for your clients.

A. Laptop, Desktop repair anything from Virus removal to complete OS installation and starting like new. Also, We do specialty work like Ipod/Iphone repair, laptop/TV LCD screen replacement, Sony Play Station/XBOX console repair, lost data recoveries and several other jobs that cant be fixed by the average computer technician.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Please check out our prices and let us know what you think! Never the less we are the cheapest in town. Most other companies find it hard to compete with our prices by far the most money smart computer company in Dallas.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Well if I was a customer the first thing I would love to know how qualified the technician is. second, i would like to feel comfortable enough to leave my computer with all my personal data. We have been in the computer business for 24 years and all of our references exceed all of our customers expectations on the work that we have done in the past. I must say this and I can't stress it any more, our number one goal is to gain our customers respect, confidence and, trust with out these qualities we would not have been in this field for so long.

Q. What important information should buyers have thought through before seeking you out?

A. Well, For starers any one calling for home service with in the Dallas metro area they should know that we have the cheapest rates starting at $60 first hour and $40 every hour after that.

Q. Why does your work stand out from others who do what you do?

A. Well we do a little more than computer repair and networks. We also do IPods & IPhone repair, Sony Play Stations & XBox Consoles and, Laptop &TV LCD Screen replacements.

Q. What do you like most about your job?

A. We like our job mostly because we get to meet new people every day. Also, We give the best customer Services to all our customers. We treat customers, computers, and electronics just as if they where our own with the utmost respect.

Q. What questions do customers most commonly ask you? What's your answer?

A. If I could remove Viruses from their computer and make it the same from they first got the computer. I of course always say yes! We also tell them that they don't ever need to buy virus protection ever again! We not only show them how to do this but then we show them how to use the software. So they don't have to keep calling a tech over or throw their money away. I will always be honest with customers at all times to gain there confidence and trust. This is my number one objective as well as saving them money at the same time.

Q. Do you have a favorite story from your work?

A. We just recently had a customer that his Secretary by mistake restored his business computer to factory settings. Meaning that she lost all of his files including all of his Quick Books for his business. He heard of our company and the work that we do and contracted us immediately. We were able to recover all of his files and not to mention all of his Quick Book files safely in to his new computer. I would say about a 99% rate of recovery. In conclusion he was extremely satisfied with the service we provided for him.

Q. What do you wish customers knew about you or your profession?

A. I would like for anyone to know that we are technologically inclined in all our business aspects. We put the customer and the problem they are having first with one on one customer service for all.

Q. How did you decide to get in your line of work?

A. Since I was a kid I loved to take things apart to see how they worked, then I would put them back together. As I got older I got a passion for building robots and robotic arms where it led me to go to school for electronics. As time went on I created a passion for computers and how they worked. So, I went to school to learn more about computers inside and out. As time went on I worked for various companies doing computer repair to only find out that some of these companies where just taking peoples money. They didn't care about the customer in the end I just figured I didn't want to work for companies with that mentality. So, I figured I could give people a better deal and over all better experience if i started my own company when the customers really do come first.

Q. Tell us about a recent job you did that you are particularly proud of.

A. One of our customers went to Best Buy to replace a HP laptop LCD screen that was cracked in half. Best Buy was going to charge her $580 to complete the job. She is a single mom and that wasn't in her budget. Since this was her daughters laptop for school she had to get it fixed. So, She came across our company explained the situation and we fixed it for under $300. She left our office extremely happy and then sent us three new customers. Since our policy is that when you send us three or more new customers we give free service. That really worked out for her when her son got a virus in their family computer.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. Yes, We are always looking for the newest technology on the market. Since new generations of various technological equipment comes out every three months i try to learn about these things before it even hits the United States. I have connections in China that lets me know how the object works and any glitches it might have to help me serve my customer better.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. The project I am working on now is building an office computer for a very high powered attorney here in down town Dallas. He spent under $2000 on parts for his new computer. I spent less than 8 hours building his custom computer to his specifications. Which includes installing the(OS) operating system, configurations and, software installation. At an hourly rate of $60 for the first hour and $40 for every hour after that. I build custom computers for any customer on any budget. in this instance he needed a custom built computer that could handle the work load of multiprocessing on a daily basis.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. Just give us a call and explain the problem and we will make sure to give a fair price every time.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. In order to get into this profession you most love computers and technology. I personally love what i do i excites me to learn new things everyday. The advise that i give to anyone wanting to get in to this line of profession is to learn everything you can about technology before getting into this field. It might take years until you are comfortable with taking some ones computer apart and diagnosing the problem. When you get frustrated just stick with it because it will always pay off in the end.

Q. Write your own question and answer it.

A. How can i find my networks IP address?
Go to start menu
type in the search bar type cmd
once you get to command prompt
Type in ipconfig
There it will give you the IP address for your computer.
Bare in mind every operating system is different.