FAQs
- What is your typical process for working with a new customer?
When working with a new customer, I always document everything that happens between the time a client hires my company to when a project actually begins. I assign roles and responsibilities and review the entire process with my staff. I also start immediately on the specific job and I never leave a client without any communication. Early and frequent communication is critical in this industry. In addition, I create Welcome Packets that outline my services and prices. This allows the prospective customer to build trust in my brand.
- What education and/or training do you have that relates to your work?
Keith's Carpet Care and More strives to maintain all designations in the Commercial/Residential industries. These certifications enhance customer confidence by certifying that an independent assessor has evaluated a company's practices and determined that they have demonstrated their commitment to quality and customer satisfaction.
- How did you get started doing this type of work?
Making the decision to start in the Commercial/Residential Cleaning industry was a simple one. This industry doesn’t ride the boom that other markets might and whether the state of the economy is good or bad, businesses and corporations always want to maintain a professional, clean, and safe environment for their employees. Commercial cleaning offers a steady market with consistent demand and I was able to implement a passion that I enjoy into a business.