Big Owl's Auto Rescue

  • Little Elm, TX 75068 (map)
  • (214) 875-3482

Credentials (view details)

  • DOJ Smart Search verified
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  • Thumbtack reviewed
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  • Gold member

Experience

Thumbtack jobs completed
1

Mobile Auto Repair

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Big Owl's Auto RescueLittle Elm, TX

4/5 stars based on 3 reviews
  1. You'll be asked a few quick questions that will help describe your needs.
  2. You'll be asked to provide your contact information so that Alphonso Willis will be able to get in touch with you.
  3. You'll have the option to get competing quotes from other qualified service professionals, saving you time and money.
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Bigowl's Auto Rescue is a name you can trust for quality car care.

Your car is not just a vehicle; it is a luxury, holding great financial and sentimental value to you. At Bigowl's Auto Rescue, we understand this. Our mobile mechanics can provide expertise and experience that your car deserves. Our mobile mechanics specialize in comprehensive on-site car service repairs across the Dallas/Fort Worth metroplex.

From our fully trained telephone operators to our highly skilled auto electricians, transmission technicians, and mobile mechanics servicing the DFW, you can count on us for polite, friendly advice and services.

Our mobile mechanics operate the entire DFW Metroplex and are reliable, honest, and skilled. Our expert mobile mechanic team has saved our customers time and money by providing valuable roadside assistance and quality home and car services since 2010.

As a leading car service in the DFW Metroplex, our mobile mechanics take pride in offering our customers automobile services at competitive prices.

So, what can you expect when you schedule a repair with Bigowl's Auto Rescue? Our tagline says it all: Dependable mobile auto service. Our service is backed by our 12-month parts and labor warranty.*

We care about every customer and every car that schedules an appointment with us. From the no-service charge if repair is completed by us, we're in it to make auto repair easy for you.
But don't take our word it; read the testimonials here and elsewhere. Bigowl's Auto Rescue stands behind every service, every time.

Our mobile mechanics and car service units are fully equipped, ensuring your car is back on the road as soon as possible for your convenience.

Hours

Mon-Sat: 5:00am-6:00pm

Reviews

  • 5/5 stars

    I want to thank you for the outstanding job on fixing my truck you are truly a blessing to have. Once again thank you thank you thank you.
    - Jones Candice

  • 5/5 stars

    I wanted to take a moment and write you all a letter to show my appreciation of your professionalism, helpfulness, friendliness and honesty. At the suggestion of my Mother, I took my truck to someone else in Frisco, Texas. It was a convenient location at the time, since I was visiting my Mom at her home in Frisco. I asked them to give me an estimate on a tune-up, oil change, and a few other items that I thought might be necessary. Well, needless to say, their company decided they had a "sucker" in their grips and proceeded to give me estimates on several items they said I needed to have done immediately on my automobile. I'm sure you are all very aware of the items they informed me that I needed and the prices they quoted me. Of course after I spoke to them, I realized what I have known all these years that I have been doing business with your company. NEVER go anywhere else but Bigowl's Auto Rescue! After I spoke to you Al, I had Brian come out the next morning. Brian went down the list of repairs I was told I needed by the other shop, and came to the conclusion that the only "repairs" I needed to have done, was a tune-up and an oil change. Once again, you have proven what I have always told all my family and friends here in Frisco; have your mechanics service their automobiles and you can't go wrong. Thanks again and again for being here and for the great qualities your company has and the principals you stand by. A loyal customer forever.

  • 1/5 stars

    This "company" is HORRIBLE! The mechanic put in a distributor, battery, spark plugs and spark cables came to $208.50. The kid (20yrs old) didn't time the distributor and i've had to call and make multiple appointments that NEVER happened! NO call No show every time! After waiting 2 weeks later and listening to alot of excuses he will no longer answer my calls or texts. Now i have to waste even more time taking them to court! This place will take your money and run!! BEWARE!!

  • April 20, 2012

    I took my husband's suburban in for a front end alignment and was told it needed over 2k in repairs first. Decided to look up a mechanic on Craig's List who was maybe hurt by economy and needed work. I got the runaround by the first guy I hired, charged for work he didn't do and he tried to keep parts I bought. Bigowl's came to the rescue, literally. They came the next morning, charged me exactly what they said they were going to and their work was awesome! It has been about two months and we have had no problems. The job even turned out to be harder than expected, take longer and they operated with such integrity that they still stuck to their estimate. I was very impressed with their service, work and ethics. Most people fear the cost of auto repair and trusting a mechanic, no need to fear Bigowl's, they are the auto repair company you have been looking for and you will be satisfied. They stand behind their work and their word. Thanks so much Bigowl's!!!

    Jacquet

  • April 9, 2012

    It's difficult today in the service industry to find a mechanic where dedication to customer service and pride in craftsmanship are the dominant theme. The girls and guys here though are getting it right. As a non-franchised, non-commissioned mobile auto service employees here are not financially motivated to sell any repair or service that isn't needed. Competitive pricing and accurate diagnosis are key factors in reducing the cost of automotive maintenance and repairs. I like knowing that when I have my car serviced that I'll be given an low cost estimate that is guaranteed to fix the problem. A guarantee that also includes any part and labor. The bottom line is that I'm very pleased and intend to continue to use these folks for my automotive needs. OK, so they don't run many specials. That's fine with me because I really don't want to play that bait and switch game and I'm comfortable with the fact that regardless of the repairs I know I'll be treated fairly. Thank you

    Michelle

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Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. We can perform any type of repair from engine swaps to battery replacement. The only repair not performed by Bigowl's Auto Rescue is alignments.

Q. Describe three recent jobs you've completed.

A. Customer
North Richland Hills, TX 76180
Phone:
Estimate Information
Estimate Number: 94154

Customer ID: 3957
Form Name: Estimate Name
Vehicle: 2005 Lexus RX330
Date: March 25, 2012

Labor Operations
Issue/Service/Part Unit $ Ext. $ Tax Sub Total
RR Steering Rack


Rack & Pinion Assy., R&R or Replace RX330
$65.00 $292.50 $24.13 $316.63


STEERING GEAR/RACK & PINION ASSY / Power Rack & Pinion [P/N: 200001049]
$368.00 $368.00 $30.36 $398.36


Part Note Used Salvage Part 6 Month warranty


Prestone/32 oz. power steering fluid [P/N: AS261]
$5.99 $5.99 $0.49 $6.48


Note

Totals Summary
Labor: 0.0 hr $0.00
Diagnostic: 0.0 hr $0.00
Parts: 2 $373.99
Sub Total: $666.49
Tax: $54.99
Total: $721.48

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Customer
Keller, Texas 76248
Phone:
Email:
Estimate Information
Estimate Number: 94307

Customer ID: 4015
Form Name: Estimate Name
Vehicle: 2002 Chevrolet Tahoe
Date: March 27, 2012


Labor Operations
Issue/Service/Part Unit $ Ext. $ Tax Sub Total
RR Fuel Pump


Fuel Pump, Replace Electric 2000-06
$65.00 $143.00 $11.80 $154.80


Fuel Pump From Kennedale Auto Parts [P/N: N/A]
$165.00 $165.00 $13.61 $178.61


Note

Totals Summary
Labor: 2.2 hr $143.00
Diagnostic: 0.0 hr $0.00
Parts: 1 $165.00
Sub Total: $308.00
Tax: $25.41
Total: $333.41

--------------------------------------------------------------------------

Customer
Carrollton, Texas 75007
Phone:
WorkOrder Information
Work Order Number: 88276

Customer ID: 2941
Form Name: Estimate Name
Vehicle: 2005 Ford Freestar
Date: April 08, 2012


Labor Operations
Issue/Service/Part Unit $ Ext. $ Tax Sub Total
RR A/C Compressor


Compressor Assy., Replace 2004-07
$65.00 $156.00 $12.87 $168.87

Operation NoteIncludes: Parts transfer, evacuate/recover and recharge.


Compressor Kit [P/N: Omega Air ]
$168.95 $168.95 $13.94 $182.89


Quest/11 oz. of R134a and 2 oz. of PAG oil [P/N: 307 Auto Zone]
$19.99 $19.99 $1.65 $21.64


Quest/11 oz. of R134a and 2 oz. of PAG oil [P/N: 307 Auto Zone]
$19.99 $19.99 $1.65 $21.64
RR Spark Plugs


Spark Plugs, Replace 2004-07 two or more
$65.00 $78.00 $6.44 $84.44


Note

Totals Summary
Labor: 3.6 hr $234.00
Diagnostic: 0.0 hr $0.00
Parts: 3 $208.93
Sub Total: $442.93
Tax: $36.54
Total: $479.47

Q. Why does your work stand out from others who do what you do?

A. We provide mobile auto repair we come to the customers location. Our trucks are fully equipped we are a auto shop on wheels but we have limited over head so we pass all the savings to our customers. All our service is guaranteed and we are 50-70% cheaper than your local shop with the same quality work

Q. What do you like most about your job?

A. Helping our customers get their cars repaired at a rate they can afford and meeting new people

Q. What questions do customers most commonly ask you? What's your answer?

A. Do you come to me? yes
Do you charge for diagnosis? no if you have the repair done by us
Do you provide warranties? Yes

Q. What is your greatest strength?

A. Our greatest strengths is providing customers an alternative to the ordinary repair shop by offering them a service that will perform repairs wherever the vehicle is located. We not only perform ALL repairs on the spot but we generally can perform MOST repairs 50%-70% cheaper then local shops.

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