Roofing, Siding & Remodeling

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Possibly the greatest concern customers have is "Who are you, and will you be there when I need you?"
I have made Austin my home, Austin Roof-Tech will be here as long Austin and the Greater Austin Area will have us. We have build hundreds of great relationships with great people like you already and will continue to lead the way in great customer service in the construction industry.

Q. Why does your work stand out from others who do what you do?

A. Austin Roof-Tech prides itself on providing the highest customer service in the industry. We recognize that the best possible marketing is done by word of mouth, the kind you can't buy with any amount of money. Our customers have become our friends and we build lasting relationships.. a relationship where you can fully believe that when you give us as a referral you will be recommending a quality company and that the person you have handed our information to will be taken care of professionally.

Q. What do you like most about your job?

A. I love the aspect of working with people through the concept and implementation phases of construction. Our customers are placing a large portion of money into a home improvement project and we want them to be fully satisfied with what they have spent their hard earned money on. Building lasting relationships with our customers is extremely important to us. We understand the referrals are the best advertising you can't buy.

Q. What questions do customers most commonly ask you? What's your answer?

A. Q: What is hail damage and why do insurance companies pay for me to get a new roof? I had my roof replaced the last time we had a hail storm... do I need it replaced again?

A: How much damage to your roof can come during a hail storm? In Texas, hail storms are not that uncommon and many homeowners visually see hail several times during the year. That is the case in the greater Austin area, where the last few years have resulted in elevated hail activity. Most people are somewhat aware of the damage hail can cause, in particular the larger variety of hail that is notorious for damaging and denting cars. This awareness doesn't always fully translate into the impact a hail storm can have on your home's roof. While you can visually see the damage to your car after a hail storm, you can't always see the damage to a roof. The damage you can't see can put the longevity of your roof at risk.

Roof replacement due to hail damage is one of the most expensive fixes for homeowners and insurance companies. Hail can vary in size dramatically, falling as small as the size of tiny pellets, or as large as baseballs. It is typically the larger hail that can cause enough damage to your asphalt roof to justify a roof replacement, but in some cases the duration of the hail can do as much damage even though it may be smaller in diameter.

Asphalt Roof Shingle Damage from Hail:
Hail damage to asphalt roofs occur when hail beating against the surface of asphalt shingle results in the protective granular surface of the shingle to loosen and potentially fall off. When the granules are loosened, the asphalt shingles loses some of its protection potential and becomes vulnerable to additional damage such as UV rays. The UV rays will break down the asphalt under the granules that has become exposed from the granules falling off leaving holes where water can seep in.
- Note: Damaged asphalt layers can potentially allow water seepage into the roof.
- Tip: If the granules of an asphalt shingle are removed by a hail storm, the shingle's longevity can be severely diminished.

Signs of Hail Damage to an Asphalt Roof:
- Bruises or small dents in the asphalt shingle
- Granulation is displaced exposing the asphalt
- Granulation has settled at the base of your downspouts
- The spots hit by hail usually leave a soft spot in the shingle
- Significantly damaged metal air vents on the roof indicate similar hit pattern for roof
- Damage and denting of siding, or gutters

Q. Do you have a favorite story from your work?

A. I guess my favorite story would be from a great friend of mine who we helped work out some issues with their insurance provider recently.

Gail had requested an inspection of her roof from me before contacting the insurance provider to make sure she was in the right for claiming hail damage. Immediately upon inspection I found that there was a definite need to address the roof with the insurance company as it's integrity had been severely affected by the hail. The insurance provider was denying the claim initially but thorough details provided by Austin Roof-Tech led them to replace the roof. We have installed the new roof and even installed some solar powered ventilation units for Gail. She is extremely happy with the new roof and our services and continues to be a great referral base for us.