FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer customized quotes for each customer to acknowledge the individuality of every situation. Furthermore, we provide free home consultations to guarantee the precision and personal touch of the quote offered.
- What is your typical process for working with a new customer?
1. Schedule a FREE In-Home Design Consultation. Give us a call and one of our design consultants will contact you to discuss your project needs. You’ll have access to our entire line, so that you can view our products within your home and select the ones that complement your aesthetic. 2. Receive our All-Inclusive Quote. Straightforward, honest pricing is our motto. The quoted price is the price you will pay for your remodel. Your granite countertop costs will be transparent, with no low-balling or bait-and-switch with us. 3. Install and Enjoy. Our employees ensure that your installation is completed with the utmost professionalism. We pride ourselves in outstanding customer satisfaction and you can rest easy knowing that all of our surfaces are backed by a Lifetime Limited Warranty. Your new kitchen or bathroom is right around the corner.
- What education and/or training do you have that relates to your work?
Granite and TREND Transformations take great care to ensure that our kitchen and bathroom remodeling materials — including our etherium® By E-Stone surfaces and other products — are made with the highest quality materials. As an eco friendly countertop manufacturer, we also understand that all businesses have a responsibility to minimize their impact on the environment, and a duty to design safe, effective products. That’s why Granite and TREND Transformations’ certifications are well received from numerous organizations who are committed to providing health, safety, and eco-friendliness standards for companies across the globe, including the U.S. Green Building Council, GREENGUARD and NSF.