Computer Headache Relief and Digital Photography Headache Relief

Computer Headache Relief

In-home or in-office computer support, how it works:

Don't worry about disassembling and carrying your computer system to a service center. I come to your home or office to work on your computer where you use it. Most services begin and end at your place. Only occasionally do I need to send components away or take them off-site for further work.

I can also setup secure remote connections to support your computers from anywhere without you having to wait for a visit each time you need help - I can often fix your computer securely over the Internet.

Do I fix everything? Yes, hardware, software and user error.

I have noticed there isn't a single service routing that fixes everything. Computer systems seem to have at least 3 failures that I'm expert at finding and resolving:
1) Hardware can be improperly assembled or become intermittent, so I fix your hardware problems - cleaning, reconfiguring, swapping parts.
2) Software can be installed incorrectly or become corrupted, so I work on your software problems - remove and reinstall, update, patch.
3) Users can also unknowingly use their computer, their network, and their web systems in ways that may cause them to become slow or unreliable, so I work on user problems - finding the deeper issues, showing you clever work-arounds and shortcuts.

Crash Prevention is better, but Crash Recovery is sometimes necessary:
I perform extensive crash prevention and recovery, including hard drive rebuilding. All systems, including brand new ones, could use enhanced tweaking to make them their best, and to make them a safe place for your precious data.

Backup is not prevention; it is insurance. Yet, who backs up before a crash, or knows how to restore? I setup reliable, automatic backups, and help recover from disaster. More manageable and affordable is avoiding a disaster with proper design, cooling, cleaning, and automatic self-tests so, I help avoid disasters.

I work for no one but you:
I offer 100% independent, professional support for personal computers (Windows and Mac), printers, peripherals, networks, web sites, and whatever else you have. I owe no allegiance to any manufacturer, vendor, or store, but when I get wholesale discounts, I pass them on to you without markup.

I work for you and your interests only. I develop long-term support relationships, and I have been supporting many customers for more than 5 years, some as long as 20 years.

Local On-Site Service, Bailey's Crossroad and beyond:
I live in the Baileys Crossroads area, and can provide the most responsive local service to the neighborhood with minimum delay and minimum charge. Also, I provide on-site and remote service throughout the Washington, DC, Metropolitan area with high quality attention that not only solves problems, but also prevents problems from coming back.

I enjoy my work and my diverse customers. I'd be honored to support you, your PC, and your other high-tech needs.