IT Support Services & Cloud Computing Virtualization

SCORPICO Information Technology Support & Services

Fairfax, VA (map)

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About SCORPICO Information Technology Support & Services

Mon-Fri: 8:00am-10:00pm
Sat: 10:00am-6:00pm

What we do:

Scorpico offers technical solutions for small to large-sized companies which include management of project-based teams, IT infrastructure services, and day-to-day IT consultants. Our main goal is to allow our clients to focus their attention and resources towards growing revenue and profits while we provide innovative IT solutions.

How we do it:

By using industry's best practices, we provide an IT strategy that considers technology a mere support tools. Our company's true core comes from information technology's most talented professionals. Our professionals have proven technical expertise through several years of board experience, education and industry certifications.

Daily service example:

It all begins with a simple phone call to the dedicated Scorpico help desk. Our clients are provided with a 24/7 contact number where they will receive the utmost professional assistance. From this call, our help desk submits a global request for the client which is displayed to all available technicians. Our group's fastest thinking technicians will work together to provide the best solution for our client (fast thinking equates to smarter thinking). If an on-site visit is needed, a technician is deployed within two hours of receiving the request. Once the request is fulfilled, a technician will follow-up with the client and insure that everything is working properly. The request is logged and reported for future reference.

IT enterprise services include:

*corporate e-mail
*SharePoint, IIS, office communication server
*RDP (terminal services, remote desktop services, Citrix)
*Blackberry enterprise server
*hosting solutions
*IVRS and VoIP solutions

IT deployment services include:

*new desktop/server equipment
*server migration and administration
*phone and network cabling

Help desk/desk side support includes:

*virus and spyware removal
*network setup
*iPhone and Blackberry support
*software installation
*hardware installation
*backup/data recovery

Location

2730 Prosperity Ave, #150
Fairfax, VA 22031

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Question and answer

Q. What advice do you have for a customer looking to hire a provider like you?

A. There is usually hundreds of different ways to complete an IT requirement or resolve an IT problem. Before you sign up for a service always make sure it's the best fit for you and your business, and ask for referrals. For starters at Scorpico we always provide Free IT advice and IT Assessments. We value our clients and aim for a long term business relationship; this means we won’t charge you to understand your business and your needs, and you won’t have to be accepting quick fixes to your IT problems.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Be wary of these IT solutions that are standard to every client or business. IT needs to flow like your business which is unique. The most important thing is too know that while IT can help you scale, it can also be a huge burden on your company if you don't plan ahead. Single Sign on, Unified messaging, Centralized management and security are must have for any business!

Q. What questions should a consumer ask to hire the right service professional?

A. Can you intregrate my current IT setup with your offerings? What's my return on investment? What's your response time when I have an emergency? How do you aproach backups and Security?

Q. What questions do customers most commonly ask you? What's your answer?

A. Can you help me with the tools i need to grow my business? Yes, with the right setup you will be have access to your data from anywhere in the world with an internet connection including any mobile device. Your work desktop will travel with you, your information will be fully synced across all your devices. You will be able to expand to new locations quickly and will very little overhead, even if it's a new city, state or country. We can automate your IT processes, eliminate data entry by exchanging data directly with your vendors and clients.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Cloud Computing is already changing the nature of IT. Now with more and more people having access to very advanced technology at an incredibly low price. The largest issue remains, how do you integrate it with your business when every company and service has a different "idea" of what cloud computing is, and how do you make sure you are choosing the right thing for your business keeping in mind that your data will be shared on online servers with different providers sometimes sharing information between each other without your knowledge. And what about the security, before cloud computing the biggest fear with business continuity, making sure that in an even of hardware failure you will be able to restore your data, have access to it, and trust the backups. Now you can rest assure your data is never lost, but can be easily stolen, copied, distributed, most of the times without you even knowing.

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