Computer Repair & Technical Consultation

DKB Tech Services

Glen Allen, VA

1 year in service

2 employees

Gold member

Licensed in VA – Validate
Business License – 002-00524791

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“We give your PC new life!!”

Bio

I am a technician at heart and have been for many years. I fix computers on a daily basis for my job so my wife and I decided to start our own business doing the same. The ultimate goal for our company is to see a happy customer!! ;)

About DKB Tech Services

hired 32 times on Thumbtack

We are a licensed Richmond home based company that provides computer repair and technical consulting to local, small businesses as well as home PC users. Give us a call and we will give your PC new life!!

Location

Glen Allen, VA 23060

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Reviews

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  • 5/5 stars October 23, 2014

    i could not have been more pleased with DKB Tech Services! Daniel was extremely professional, timely, and his prices are unbeatable! I've never been so pleased with computer repair! I will be giving him my business for sure from now on and I'll be recommending him to my friends!!

    Daniel B. from DKB Tech Services replied to this review on October 30, 2014:

    Hi Kaitlyn! We believe in making our computer repair process as seamless as possible. I am glad that we could make your computer repair experience a great one!! Thank you for the future referrals also!! :)

  • 5/5 stars October 22, 2014

    Daniel was polite, prompt and explained the process, costs, and timelines right off the bat. He was professional and provided ongoing status throughout the repair. I enjoyed the service and experience working with Daniel. I will definitely reach out to Daniel with help with future issues. Thanks, Abi Bhasin

    Daniel B. from DKB Tech Services replied to this review on October 30, 2014:

    Hi Abi! Thank you for trusting us to service your computer! I know you had other options and we really appreciate your business!

  • 5/5 stars October 10, 2014

    Daniel was very polite and did an amazing job fixing my PC at the price quoted in the ad with no hidden fees or mark-ups. I am a student and needed a my computer repair done quickly. Daniel had it fixed and back to me in 24 hours. I highly recommend him, Thanks Daniel!

    Daniel B. from DKB Tech Services replied to this review on October 30, 2014:

    Barbara it was my pleasure working with you to resolve your computer issue! Having hidden fees is not a good business practice and I am totally against it. I am happy that we were able to return your machine to you so quickly and get you back on your feet!

  • 5/5 stars September 30, 2014

    He was punctual and explained well.Good job.

    Daniel B. from DKB Tech Services replied to this review on October 30, 2014:

    Thank you Law for allowing us to service your PC. Please keep us in mind for any other PC issues you may have.

  • 5/5 stars September 16, 2014

    I was very happy with Daniel's work on my laptop. My laptop had some serious overheating issues causing it to shut off or black out its display periodically. Daniel cleaned out the fan assembly and applied a new thermal paste. My computer works great now - no overheating issues so far. The price was also quite reasonable, and on top of that Daniel was courteous and friendly at all times.

    Daniel B. from DKB Tech Services replied to this review on October 30, 2014:

    Hi Steven! It was my pleasure to fix your overheating issue. If you need anything else please don't hesitate to give us a call!

  • 5/5 stars August 10, 2014

    I am very happy with the service from DKB Tech. Daniel was professional and made the process of getting my computer to a healthy state a pleasant experience. I highly recommend.

    Daniel B. from DKB Tech Services replied to this review on August 11, 2014:

    Jennifer thank you for allowing me to clean up your computer and get it running more efficiently! Give me a call if you need any other computer services!

  • 5/5 stars July 27, 2014

    I was extremely pleased with the repair that Daniel Bailey of DKB Tech Services performed on my Dell Inspiron 9400. Daniel explained everything very clearly prior to the repair then finished the repair quickly and for the price he quoted me. I will absolutely be bringing all of my personal and business computer repairs to DKB in the future. I highly recommend this company and give him 5 (very enthusiastic) stars.

    Daniel B. from DKB Tech Services replied to this review on August 11, 2014:

    Thank you Bob for trusting my company to fix your laptop! I really appreciate it and I look forward to helping you in the future!

  • 5/5 stars July 22, 2014

    Daniel was very flexible with our meeting locations and times. My computer was repaired and ready to use in less than 24 hours. Daniel also gave me some tips for my other laptop as well. I highly recommend DKB. Thank you Daniel.

    Daniel B. from DKB Tech Services replied to this review on August 11, 2014:

    You are very welcome Andi! I am glad I could help you speed up your laptop. Call me if you need anything else!

  • 5/5 stars July 14, 2014

    Daniel was able to quickly find out what was wrong with my laptop and fix it to the point where it works like it is brand new. He also provided a couple disks and instructions for me to use in case my laptop ever starts messing up again. If any of my devices mess up in the future, I will definitely bring it back to DKB Tech Services.

    Daniel B. from DKB Tech Services replied to this review on August 11, 2014:

    Rhiana I know you rely on your laptop and I am glad that I could fix it so fast for you! If it gives you anymore problems please give us a call!

  • 5/5 stars June 23, 2014

    Daniel did a great job on replacing the cracked screen on my laptop. I was very pleased with the price, the convenience of having him come to my office and the speed of the repairs.

    Daniel B. from DKB Tech Services replied to this review on August 11, 2014:

    Patrick I know you could have gone with another company to repair your broken screen but I thank you for using my company! Let me know if you need anything else!

  • 5/5 stars June 13, 2014

    Very professional! !!!

    Daniel B. from DKB Tech Services replied to this review on August 11, 2014:

    Soreana it was truly my pleasure helping you fix your laptop. If you require any other assistance please don't hesitate to give us a call! Thanks!!

  • 5/5 stars May 31, 2014

    Daniel was incredibly nice and he kept me posted as to his progress the whole time. He was very accommodating to our schedules as far as pick up and drop off. I will definitely refer him to others.

    Daniel B. from DKB Tech Services replied to this review on June 3, 2014:

    Hi Debbie! Thank you for allowing me to repair both of your laptops. It was great working with you! I really appreciate your business and I'm here if you ever need computer repair services in the future.

  • 5/5 stars May 29, 2014

    Daniel is a super star at his job. He is not only very knowledgable about the computers, but also great at customer service. I agreed to not to have my computer back three days later, but in fact I needed my computer ASAP. I called, and Daniel fixed my computer and sent it back to me right away. I appreciated so much. Very nice job, Daniel. Keep up with good work!

    Daniel B. from DKB Tech Services replied to this review on June 3, 2014:

    Ms. Ming, thank you so much for your kind words and for trusting me to service your computer. It was my pleasure to be able to get your computer fixed and back to you so that you could get back to work quickly. Please don't hesitate to give me a call if I can be of further assistance!

  • 5/5 stars May 26, 2014

    Responsive, effective, efficient, and affordable.

    Daniel B. from DKB Tech Services replied to this review on May 28, 2014:

    Thank you for trusting me to handling your computer repair needs. I'm glad I was able to get all the viruses and malware removed from your PC as well as clean out the internal components to get your system up and running efficiently. Please let me know if I can help with any future computer repair needs. Take care!

  • 5/5 stars May 22, 2014

    Excellent service! Made my horrible morning into a great one!

    Daniel B. from DKB Tech Services replied to this review on May 25, 2014:

    Hi Caitlyn! I'm glad I was able to remove the viruses from your PC and quickly get you back to your studies. It was truly my pleasure! Please don't hesitate to call if I can help you with any future computer repair needs!

  • 5/5 stars May 22, 2014

    Our PC had viruses that created provocative images, audio commercials that could not be turn off, and opened up additional tabs at will. Those were only a few examples of what was going on. It was out of control to the point that I could no longer use the internet on this computer.
    I am so grateful for Daniel Bailey and DKB Tech Services. His customer service was great. He was familiar with the problems I was having and gave me an estimate cost over the phone that was very reasonable. We saved our files because he warned that he may have to wipe the hard drive but somehow he was able to fix our problems without doing that. He also uploaded free antivirus software for us. All this was done for the same initial estimate he had given over the phone. I would highly recommend DKB Tech Services to anyone experiencing computer issues. They truly did give our computer new life!

    Daniel B. from DKB Tech Services replied to this review on May 25, 2014:

    Thank you Marcus for your business! I'm so glad I was able to help you and get your computer back up and running.

  • 5/5 stars April 30, 2014

    I don't even know what to say about Daniel that could express how helpful and professional he is.. Not to mention how knowledgeable he is about what he does .. This is a rare find .. I highly recommend him and I can see why he has so many great reviews. The guy is the real deal .. Thank you Daniel !!

    Daniel B. from DKB Tech Services replied to this review on April 30, 2014:

    Joseph you are too kind man!! I thank you for trusting me to service not just one but two of your laptops. I am glad that I could fix them for you and save you money at the same time! If you need anything else please don't hesitate to give me a call! Take care!

  • 5/5 stars April 25, 2014

    Daniel is awesome!!!! He is reliable. In future I will definitely go to Daniel for my laptop repairs.

    Daniel B. from DKB Tech Services replied to this review on April 26, 2014:

    Manoj thank you for your business! I am glad that I could help you with your fan issue. If you need maintenance on your laptop in the future please give me a call! Take care!

  • 5/5 stars April 24, 2014

    Very helpful and flexible. Saved me tons of money! Recommend his services to anyone...will use in the future of any computer, hardware, restoration needs. Thanks

    Daniel B. from DKB Tech Services replied to this review on April 26, 2014:

    Felicia thank you for trusting my company to recover your very valuable data! It was my absolute pleasure!

  • 5/5 stars April 22, 2014

    Thank you! Thank You! Thank You for coming to my rescue and getting my PC up and running. I contacted Mr. Bailey yesterday morning and he had my PC fixed and in my home in less than 24 hours! Outstanding customer service, very reasonable prices and an expert at computer repair. I would HIGHLY recommend DKB Tech Services to anyone!

    Daniel B. from DKB Tech Services replied to this review on April 26, 2014:

    Hi Bonnie! It was my absolute pleasure to help you recover your data! Make sure you back it up to another type of media so you can have a backup. Give me a call if you need any further assistance. Take care!

  • 5/5 stars April 12, 2014

    Daniel did an outstanding job on my computer. My computer was fixed in less than a week. His prices are awesome too. I had my power jack repaired and viruses removed. My computer is now running faster than ever. I would definitely recommend DKB Tech Services to anybody who needs their computer repaired.

    Daniel B. from DKB Tech Services replied to this review on April 26, 2014:

    Brandon I am glad that I was able to get rid of the malware that was causing you so much trouble! Call me if you need any more assistance! Take care!

  • 5/5 stars March 28, 2014

    DKB Tech is an outstanding new company! Repaired our sons gaming laptop to better than new. Professional, very experienced and great customer service. We will defiantly go them agin and recommend Daniel to our friends!

    Daniel B. from DKB Tech Services replied to this review on March 28, 2014:

    Mrs.Strahan it was a pleasure working with you guys! Your son's Alienware looks like a million bucks now! That is a great machine and I am sure he will enjoy it now especially since the screen stays in place! Take care!

  • 5/5 stars March 12, 2014

    Once I made a telephone call to Daniel Bailey about problems with my laptop, he promptly set a date and time to it up and determine what the problem was. After Daniel Bailey diagnosed the problem he called me in a timely manner and suggested the least expensive manner to complete the repair. It's been less than a week, and I have my laptop back and it's working great! I am so pleased with his customer service skills, as well his knowledge, time management in getting the job done! Will recommend his business to everyone!

    Daniel B. from DKB Tech Services replied to this review on March 28, 2014:

    Ms.Travers I am very happy that I could repair your LCD screen at an affordable price! Let me know if you need anything else!

  • 5/5 stars March 3, 2014

    Daniel was very professional and restored all my data very quickly. I would recommend him to anyone.

    Daniel B. from DKB Tech Services replied to this review on March 3, 2014:

    I am so happy that I was able to retrieve your data for you and get you back up and running! It was a pleasure working with you! Thank you for your business!

  • 5/5 stars March 1, 2014

    Daniel was very professional and his work ethics were outstanding. Daniel fixed my computer in less than an hour and his prices were great. I will recommend him to all my friends and family.

    Daniel B. from DKB Tech Services replied to this review on March 3, 2014:

    I really appreciate your business and don't hesitate to call me if another issue arises with your laptop. Take care!

  • 5/5 stars February 7, 2014

    Daniel was very professional and courteous. He was sure to tell me exactly what was going on and was very easy to work with when it came to scheduling a repair. I would definitely call Daniel again for any issues I may have. I would also recommend DKB Tech Services to any of my friends who need assistance with any computer or laptop issues.

    Daniel B. from DKB Tech Services replied to this review on March 3, 2014:

    Thank you allowing me to replace your laptop keyboard! I look forward to working with you in the future!

  • 5/5 stars February 3, 2014

    DKB Tech Services worked on my laptop. He was very professional and very fast. He came to my house to pick up my laptop and it was returned the next day running perfect.
    If your looking for someone you can trust, call DKB.

    Daniel B. from DKB Tech Services replied to this review on February 4, 2014:

    You are so welcome!! I am glad I was able to fix your laptop without taking your arm or leg!! Call me if you have anymore issues.Take care!!

  • 5/5 stars February 3, 2014

    Daniel did a terrific job replacing my laptop screen. He picked it up from my house and 3 days later brought it back good as new! Great guy. Very professional. I definitely recommend him!

    Daniel B. from DKB Tech Services replied to this review on February 4, 2014:

    I thank you for choosing me to fix your screen! I look forward to working with you in the future!

  • 5/5 stars January 20, 2014

    Excellent service. We definitly recommend him. Fast service and very nice. Actually we are giving him more work. Thanks

    Daniel B. from DKB Tech Services replied to this review on February 4, 2014:

    You guys were awesome to work with and it was my pleasure to assist you with your issue!

  • 5/5 stars December 23, 2013

    Outstanding work. Very knowledgeable about the products that have to be fixed. Prompt, reliable service with all of our computers and hardware issues! I'd recommend the services of DKB to everyone!

    Daniel B. from DKB Tech Services replied to this review on December 23, 2013:

    Mrs. Owen it was my pleasure to help you fix your keyboard issue! Let me know if I can assist you with any other issues. Take care!

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. On a regular basis I replace cracked/defective LCD screens, operating system reinstalls, virus removal, and wireless network setups.

Q. Describe three recent jobs you've completed.

A. Data recovery( Hard drive and flash drive)
LCD replacement
Operating system reinstallation

Q. What advice do you have for a customer looking to hire a provider like you?

A. I always tell people to go with there gut instincts and if it doesn't feel right then it probably isn't right for you. This definitely applies when it comes to allowing someone to work on your personal computer.

Q. Why does your work stand out from others who do what you do?

A. I can honestly say that I have been repairing computers for over 10 years and I enjoy what I do. I am in business to help those who cannot afford the BIG chain store prices but still need quality, friendly service.

Q. What do you like most about your job?

A. I enjoy being able to help people that are many times at the end of there rope with there computers and I can step in and be there hero.It is just a great feeling!!

Q. What questions do customers most commonly ask you? What's your answer?

A. Many customers want to know why there computer has just died. Many times it is from customer induced damage and other times it is simply a bad or defective part in the PC.

Q. Tell us about a recent job you did that you are particularly proud of.

A. The one job that sticks in my mind is simple to me but meant a great deal to the customer. She called me and said that she had broken her flash drive and it had all of her little girls baby pictures on it. She could not find anyone that would even attempt to help her. I have an electronics background and used to build circuit boards years ago so I told her that I would open up the drive an take a look. Long story short, I was able to repair the flash drive and retrieve all of her pictures and files for her and she was incredibly grateful. I could have charged her an arm and a leg but that is not why I am in business.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. I am currently in the process of obtaining my MTA (Microsoft Technical Associate) certification to sharpen my Windows 7 skill set to service my customers better.

Q. What is your greatest strength?

A. One of my greatest strengths is my attention to detail in just about everything I do.

Q. Write your own question and answer it.

A. Do you have pick and drop off service? Yes, I usually will come to my customers and pick up there machine and return it to them within a few days time. The severity of the repair will ultimately determine the time frame.

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