Introduction: Robert (Rob) Landahl
Objective:
I use my technical, creative and analytical skills in an environment where I can make a significant contribution while continuing my career growth and education. I am looking for a technical position such as PC or network technician, PC or network support, PC or network training, PC or end-user support, PC or end-user training, PC consulting and assisting users in designing custom PCs.
Summary:
I have over 16 years of experience in building, upgrading, troubleshooting and repairing computers, networks and peripherals. I have experience in teaching community education at Clark College, training and mentoring people in the use of computers and software such as MS Office, internet suits and much more.
My prior work as a counselor has played a significant role in the development of excellent communication skills, both written and verbal. I am very committed to high-service standards, and I am very comfortable working in diverse atmospheres. I have received three service awards for customer care and quality of work at Hewlett Packard.
Experience:
My personal computer experience and network experience are:
* computer builds - custom specifications
* basic systems set up - MS OS and Office Suits
* repairs, Modifications and Upgrading
* Dos 6.2, Win3.1, 95, 98, NT 4.0, win 2000, XP Home and Pro, Vista and windows 7
* troubleshooting end-user PCs
* troubleshooting - in-shop or on-site
* printer repair and troubleshooting
* troubleshooting test equipment
* troubleshooting laptops and wireless
* product testing
* data back up and restore
* data recovery
* ink refilling, storage and testing
* enterprise network support
* help desk/phone support and consultations
* peer to peer/TCP/IP and wireless
* cabling CAT-5
* hardware installation
* software installation
* configure network protocols
* HTML design and editing skills
* handheld PCs, set up and assists end user
* print servers, set up and maintain
* secure ID for telecommuting
* firewall and virus protection set up
Employment History:
I am currently working on projects through our business called RightClick_Computers. I have my resume on Monster.com.
CDI Employed
May/2004 - Jan/2006
I was a test operator running various ink storage units for local printer company in Vancouver, WA. Testing is done in a secured environment.
Alternative Resource Corp.
July/2002 - 2004
I continued to take various projects periodically. I did roll out projects for Dell at Kaiser which included installation of PCs, printers and implement networking at HP Learning Centers. Running CAT-5 cable set up hubs, routers, repeaters, jet direct printers and install cable runways.
Alternative Resource Corp.
Nov/2000 - July/2002
I was a PC technician II at local printer company in Vancouver, WA. It included consults, repairs, upgrades, backups, data retrieval, custom PC builds, printer repair and maintenance, assist end-users in use of new hardware and software, set up and troubleshoot networking. Working from remedy database taking trouble calls, own them and follow through to customer's satisfaction.
Clark College
1999 - August/2000
Community Education Instructor Vancouver, WA
I taught MS-Office suite, internet, e-mail from college-provided curriculum, lectures, Q and A, and workbook lessons as well as self-developed lectures and quizzes.
Dos-de-Place Computers PC Technician
Internship Vancouver, WA
I did all phases in small business including consultations, phone support, in-shop repairs of PCs and peripherals, on-site repairs, custom PC builds, repairs, upgrades, network set up and maintenance, all forms of troubleshooting, data backup and retrieval. I've developed, implemented and taught Windows classes to public.
Education:
1999 2000 - University of Phoenix
- MCSE classes, continuing education
1995 - 1997 - Clark College
- computer: support specialist courses
1989 - 1990 - Clark College
- certificate in chemical dependency counseling
Accreditation and Certification:
- ESD Certified - CBT 2002
- State of Washington Accredited Chemical Dependency Counselor 1989 (current)
References:
- Dave Eggbert: Friend, fellow business owner
- David Coughlan: Former employer and friend
- Clayton Deaver: Co-worker
