IT Computer Support

Q. What advice do you have for a customer looking to hire a provider like you?

A. How Does Your Current Computer Support Vendor Stack Up?

• Do they respond to emergencies in 1 hour or less?

• Do they offer 24X7 365 days/yr Help Desk Support?

• Do you find yourself on hold forever waiting for a live person to talk to?

• Are they easy to reach and responsive when you need them for non-emergencies?

• Do they offer an on-going maintenance program to keep critical security settings and patches up-to-date?

• Do they offer a monitoring system to watch over your network 24/7 for developing problems?

• Do they proactively offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?

• Do they provide detailed invoices that clearly show what you are paying for?

• Do they explain what they are doing and answer your questions in terms that you can understand?

• Do they complete projects on time?

• Do they follow up on your requests quickly?

• Do they offer any guarantees on their services?

• Do they arrive on time and dress professionally?

• Do their technicians maintain current vendor certifications and participate in on-going training?

• Do you feel as though they are learning on your time?

• Do they constantly seem rushed?

• Do they take calls from other clients while working on your network and on your dime?

• Do they listen to you?

• Are they adamant about backing up your network and having a disaster recovery plan in place?

• Do they offer to meet with you regularly to review your business plans, your network status, and their own performance in supporting your company?

• Do you have to manage their progress on projects or do they provide frequent updates, status reports, and frequent follow up calls and e-mails?

• Do their projects always end up costing more and taking longer than you expected?

• Do they offer flat-rate or fixed-fee project quotes, or do they give themselves a wide open playing field with “time and materials”?

Q. What questions should a consumer ask to hire the right service professional?

A. • Are they available for emergencies in 1 hour or less?

• Do they show up on time?

• Are they available for questions you may have?

• Are they to Fix your Problesm?

• Are they able to find and fix problems you didn't know you had?

• Are they able to Remove & Prevent viruses?

• Are they able to provide General Maintenance and Support - Proactively not Reactively?

• Are they Professional (Dress Code & Manners)?

• Are they knowledgeable and able to find the answers to problems?

• Do they offer a Guarentee with their Services and Products?

Q. What important information should buyers have thought through before seeking you out?

A. Request our FREE Consumer Awareness Guide To Choosing An Honest, Reliable, and Competent Computer Repair Technician

Don’t Trust Your Computer or The
Irreplaceable Files On It To Just Anyone!

Hiring the wrong computer repair guy can not only be incredibly frustrating and expensive, but you could end up losing ALL of your irreplaceable files, photos, music, e-mails, and other important documents!

Reading this guide and you’ll discover:
• Computer scams and rip-offs that you MUST be aware of.
• 5 Costly misconceptions about computer maintenance and repair.
• Viruses, worms, spyware, and hackers: what you need to know to protect yourself.
• 7 Questions you need to ask before buying any computer equipment.
• 5 Critical characteristics you should demand from your computer repair technician.
• Why you need to avoid “cheap” or “bargain” computer repair shops.
• The one surefire sign that you should run – not walk – out of a computer repair shop.

If you would like to get to know us better, we offer qualified companies "2 FREE HOURS of Technical Computer Support". WHY DO WE DO THIS: We believe that we can do a better job at solving your “technology headaches” than your current IT vendor. We also believe that as a prospective client, you should be able to give us a try at no costs to you, allowing you to be the judge of whether we are a fit.