Hardwood Floor Refinishing & Installation

Q. Describe the most common types of jobs you do for your clients.

A. The most comman jobs are refinishing,staining,and installing.
The wood types are usally white oak,red oak, cherry, walnut.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Look for someone with exp.Someone that is intelligent and knows the tricks of the trade but is affordable and will do a great job in hopes for a referral. Also make sure the owner works on the job ,he will know what it takes for a flat shiny, well installed and sanded floor.Make sure the companies going to have dust free ,new equipment.
Ask the owner about his employees make sure there honest family guys who wont go rummaging there your stuff.
Also make sure there clean, clean cut and keep there bad habits at home.
A company van and shirts are always nice too.
Ask how the owner was taught the trade to make sure he's just not subbing the job to some other company you dont know.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. Having the owner on the job.
Making sure the floor is super clean before coating.
Using only the best finish is a must.
Being on time.
Checking your work twice.
Always use glue when installing.
Make sure to show the home owner how to care for floor and give them free cleaner.

Q. What questions should a consumer ask to hire the right service professional?

A. Ask the owner if he will be on the job.
Ask what kind of finish they are using.
Ask if there equipment is dustless.
Ask if there is a warranty.
Ask if there employees are trust worthy.
Ask them to be upfront about any changes in schdule.

Q. What important information should buyers have thought through before seeking you out?

A. You should always make sure that I'm going to be doing the work and not subbing it out.
Make sure the owner has experience.
Make sure they stand by there work.

Q. Why does your work stand out from others who do what you do?

A. I do the work which makes a huge difference and have done this for 20 years and take alot of pride in my work,my dad taught me and I learned alot of tricks working for other companies.
I always put 4 coats of finish on instead of three.
I leave your house clean and im affordable.
Im great at customer service.

Q. What do you like most about your job?

A. The thing i like most about my job is making an old floor look new.
I put 4 coats of finish on and make sure its really flat so it looks like a piano top.
Taking pictures is fun too .
Doing custom boarders with different woods is also very cool.

Q. What questions do customers most commonly ask you? What's your answer?

A. I usually get asked how long it will take.
Is the estimate free,yes it is.
Will I be on the job,yes I'm always there.
What kind of finish do we use and is it ok to breath.
How to take care of the floor when i'm done.

Q. Do you have a favorite story from your work?

A. When I was teaching my little brother how to do floors we worked 24 hours once doing job after job saving up for dirt-bikes so we could ride together and have a good hobby.

Q. What do you wish customers knew about you or your profession?

A. I wish my customers knew that im 2nd generation and have worked for the high end companies of Seattle and learned alot of tricks.
I want them to know that im a family man and take alot of pride in my work.
I have great customer service and stand by my work.

Q. How did you decide to get in your line of work?

A. Im second generation and my step dad taught me how when i was in high school.I decided to stay with it and work for him and other companies to learn trick.
I taught my little brother too.

Q. Tell us about a recent job you did that you are particularly proud of.

A. The last job i just did was a grey stained white oak floor on lake washington.This floor was an addition for the kids to play in. 2000sq ft for the kids on the water ! Pretty nice play room.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. Im working on some patents to make the job alittle healthier for the customer.
Im taking a business management class.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. the latest machine is called the TRIO it sands in a circular motion and is 220 volts to give you a flatter floor.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. The latest project was a white oak floor stained grey and was glued down and nailed.It took a couple weeks and was 2000sq ft and costed $14.00 sq ft on lake Washington.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. The pricing is simple.Everything is done by the sq ft.
Depending on the wood type the refinish and install is always the same.
If you choose a pricy wood then it will cost alittle more.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. I would advise always were knee pads and dust masks to work. Be on time .
Be honest when you make a mistake so that it can be fixed before its too late.

Q. What is your greatest strength?

A. My greatest strength is that I do all the work with skilled employees .
I put on 4 coats of finish instead of 2 like most companies.
I show you how to clean your floor and stand behind my work.

Q. What are you currently working on improving?

A. We are working on growing as a family and doing even better work each time. I would like to show my other family members how to do this so they have a trade also .
I want them to learn from myself so they are great!

Q. Write your own question and answer it.

A. Why hire MorisHardwoods?

Answer: I'm Steve the owner and I will do most of the work with skilled help at a great price.
I will be on time and stand by my work
I have 20 years exp and take alot of pride in our work.
I will show you how to care for your floor and give you free cleaner when ever you need.

Q. Write your own question and answer it.

A. Where do I want to be in 5 years?

Answer: I would like to have a customer base that is all referral based and be-able to put my 13 year old daughter through college.

Q. Write your own question and answer it.

A. How do you screen your employee's?

Answer: I have had 3 of my employee's for 3 years and any help I get is from a referral and then I put them to the test and make sure they are a family man and are drug free.