Q. Describe the most common types of jobs you do for your clients.
A. Mears Roofing specializes in 30 year laminate shingles for residential properties. It is easy to install, looks great and lasts for 30, 40 or even 50 years.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Being as detailed as possible helps. Including all the information you can think of including your phone and address in the communication helps a provider like me help you sooner rather then later. Often times it is easiest for me to come to your house to see what the problem is or measure up the space that needs to be roofed. I have been doing this a long time and am professional, timely.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Hiring an experienced roofer can save so much time and hassle!
Q. What important information should buyers have thought through before seeking you out?
A. Buyers should ask for a detailed bid which itemizes material and labor costs. This will make it much easier to compare one company to another.
Q. Why does your work stand out from others who do what you do?
A. I always guarantee my work and don't charge extra if I have to revisit a job I've done.
Q. What do you like most about your job?
A. Being able to help people on the fly, and having the skills to address many different home service needs quickly and proficiently.
Q. What questions do customers most commonly ask you? What's your answer?
A. Do I get a warranty? Yes, 3 years for repairs and 10 years on new roofs. I can help register any materials warranties as well.
How much do you charge? For simple tasks, $30-35 an hour, for projects I like to submit a quotation that includes labor & materials.
Q. Do you have a favorite story from your work?
A. I once was asked to repair a hole in the side of a house where a chimney pipe had been removed. The only way to get to the hole was from the second story of the house. I set up my ladder and went to look at the hole to see how much material I was going to need to repair the hole. When I looked inside the hole there was a family of racoons in there! I told the customer that we would have to convince the racoons to move along before I could patch the hole. The home owner placed a small radio outside the hole and played rock music until the racoons decided to move out! I came back the following day and patched up the hole. Roofing repairs are never a dull moment!
Q. What do you wish customers knew about you or your profession?
A. The work I do lasts for 30, 40 and even 50 years so everything that I do must be in line with that. I have integrity when doing business, I have experience when installing and I have the knowledge to make your roofing materials withstand the sun, rain, sleet, snow year after year.
Q. How did you decide to get in your line of work?
A. I went through an apprenticeship type program for several years after I turned 18. I later went on to become a Fireman/EMT and would still do roofing work on my days off for extra income and to help out friends and family. I took a corporate job with a healthcare company but when our economy claimed that job I went back to what I knew. Taking care of customers one roof at a time!
My wife and I decided to get licensed, bonded and insured and make an honest run at our own business.
Q. Tell us about a recent job you did that you are particularly proud of.
A. I was driving through an area with my wife and I looked over and said "can you see all those roofs on that street?". She replied "yes I see them". I told her "I roofed every one of them about 15 years ago". I take pride in every single roof that I install knowing that 15, 30 years from now the roof will still be protecting your home from the harsh elements season after season.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I read a lot of articles, scour the web and talk to my suppliers about new products. I am always looking for new products that will save my customers time and money.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. The manufactures of 30 year laminate shingles keep extending their warranty periods because the shingles keep out lasting them. The most recent change was all manufactures went to lifetime warranties in their composition lines. The terms vary from shingle to shingle but that is great news for home owners.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. My most recent project was a shake roof that needed to be removed and was replaced with Pabco 30 year laminate shingles. The customer had hired another roofer to do the job but after a couple of days of miscommunications, the ordering and installing of the wrong material and general chaos the customer let the other roofer go.
I met with the customer and went over everything in detail what his new roof would look like, what process we would use to remove the existing shingles, how long it would take and so on. He told me that he new he had the right company the first time we met!
Q. If you have a complicated pricing system for your service, please give all the details here.
A. My pricing is simple... I can do a re-cover over your existing one layer of roof. That is simply the cost of material and the labor. Same goes for repairs, I only charge labor and materials.
If you need your existing roof removed then reroofed there will be an additional charge for dumpsters and dump fees.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Find a company to work for and commit to working for them for at least 2 years. Tell the owner or owners of the company your intentions so they can send you out with their experienced roof technicians to learn.
Always be honest with customers, work hard and do your best every day and you will be successful.