Guaranteed Virus-spyware-trojan removal!

TheComputerDoctor

Bellingham, WA (map)

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Licensed in WA – Validate
Washington State Business – 602793822

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About TheComputerDoctor

hired 19 times on Thumbtack

Sun-Sat: 12:00pm-12:00am

The Computer Doctor - Home of the fixed or it's free guarantee!
~since 2006

The Computer Docto provides fast, affordable computer solutions to residential customers in Skagit, Whatcom, Islands, and online.

We are also one of only three BBB accredited computer services in the area.

Location

N/a
Bellingham, WA 98226

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Reviews

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  • 5/5 stars March 3, 2014

    Jordan is a very good young man, he gave me lot of advise about my computer even he didn't fix my PC, thanks of all his information and time. will ask for Jordan again in the future on any computer problem.

  • 4/5 stars September 29, 2013

    Solved all my issues and updated protection programs.
    Everything running fine now...............

  • 5/5 stars June 2, 2013

    Jordan (J.D.) is simply amazing. There doesn't seem to be anything he can't fix on a computer. When our hard drive was failing he came out and did a complete diagnostic and then backed up the hard drive. Next day he came back, installed a new hard drive and it was up and running in a couple of hours. He restored and files to the original configuration. We were thoroughly satisfied with his work. If you've got a problem with a computer Jordan is the guy to call and his rates are very reasonable.

  • 5/5 stars January 26, 2013

    He fixed my computer quickly and explained everything that he was doing. He installed free anti virus software and my computer is running as good as new! If I have computer troubles again, he will be the first person I call.

  • 5/5 stars November 29, 2012

    It is wonderful to have my computer working quickly and efficiently again.

  • 5/5 stars October 15, 2012

    Extremely fast service and well done. I have all my pictures and music back that I thought was lost. Thanks!

  • 5/5 stars January 18, 2012

    Received more than expected! Will be using again!

  • 5/5 stars December 13, 2011

    That gentleman is very nice. Jordan still works for me and I am very pleased with that man. Well, I just recently received his computer repair service. He went to my house to check on my computer; when he checked it all out, he gave me instructions on what I needed to do. He told me that I needed to replace my hard drive. I ordered one from him and he’ll come back to install my hard drive.

    He is very personable, very quiet and he explains what he is doing with my computer, and I greatly appreciate it. I think he is truly one excellent service provider!

  • 5/5 stars November 25, 2011

    In and out in 10 minutes. Very knowledgeable and courteous. Will definitely use Jordan again and recommend to anyone needing a computer guy.

  • 5/5 stars September 2, 2011

    I brought my computer to geeksquad and they charged me $200 to 'fix' it. Got it back a week later and it still would keep randomly shutting off. Tried to take it back and they wanted ANOTHER $200!

    Took it to Jordan and he had it up and running in a single day! Great guy and knows what the heck he is talking about.

  • 5/5 stars July 29, 2011

    I cant believe how easy it was for him.... I had a virus that caused me BIG problems and would not let me back on the computer for any length of time. I called around and every place said it would be $150 to $200 to fix it, and that my computer would need to be completely rebooted and all files would be lost... everyone that is EXCEPT the computer doctor. I called him, explained the situation and he told me over the phone 1) what every one else was stating (without me telling him) 2) he could fix the problem in 20 mins. 3) it was going to be a flat rate fee of $75.00 (as stated in his add). I scheduled him to come out the next day ( 1 hour later he called back, said his last appointment was done early and he could come out that day, he was at my house 5 mins later and my computer was fixed THAT DAY without me losing a single file) If I ever have ANY computer need from now on I will be calling the computer doctor.
    (note he fixed my computer 4 weeks ago and I have had NO PROBLEMS with it yet!!!! Thank you so much computer doctor!!!!)

  • 5/5 stars June 30, 2011

    Thanks Jordan for once again coming to my rescue - and on such short notice. Jordan has worked on both our PC and my laptop and has done a great job of updating, speeding up, and removing some nasty virus's. I recommend Jordan to everyone with computer issues. He's prompt, polite, and patient!!

  • 5/5 stars February 4, 2011

    Thanks so much, Jordan, for eliminating the many viruses on our two PCs and for replacing our old anti-virus software with something that actually works. What a difference. I'd forgotten how computers are supposed to work. Jordan really knows his stuff, is personable and patient, and takes the time to answer all your questions no matter how dumb they are. He also recommended a service provider that will be cheaper for us and helped us save about $100 on a laptop we intend to buy. Jordan's low fee of $75 per computer is extremely user friendly since there is no hourly charge. We highly recommend that you contact him to solve your computer problems

  • 5/5 stars January 3, 2011

    Thanks to Jordan I didn't lose any of my stuff. My computer was messed up bad by me and he came and fixed it right away. Thank you for a great job of saving all my stuff, Kurt

  • 5/5 stars December 3, 2010

    Wow is what I say! I had no references to go on and so let my fingers do the walking thru the yellow pages. Thankfully they pointed to "The Computer Doctor". I was very happy that I waited less than 24 hrs for an apptmt; extremely happy at the low cost to me; and overjoyed at the way my computer now operates. As well, I became a lot more computer savy! Thanks so much Jordan...anyone I know with computer problems will be referred to you!

  • 5/5 stars November 30, 2010

    Jordan is amazing. Our computer was very old so he found us a new one for 2 hundred and some dollars. Our old one worked so much better after he fixed all the problems, but the new one is great. i highly recommend him to anyone that has problems. Thanks again, Jordan

  • 5/5 stars November 13, 2010

    For two years my frustration with my laptop grew and grew until I learned of The Computer Doctor. Jordan came to our home, addressed the issues and left us with a fully functioning device.
    He has also reworked the laptops of two other family members; We're all happy with his work. If I need help again, He'll get the Call.

  • 5/5 stars October 24, 2010

    Absolutely awesome! I am so grateful for Jordan :). Got my computer pretty infected and Jordan was able to make it all better! Thank you so much!

  • 5/5 stars October 12, 2010

    You're capable, reliable and honest. Will recommend you to everyone.

    Thank you for fixing my "sputtering mess" and setting up new security features. All in record time with a minimum of fuss. Great job Jordan!

  • 5/5 stars September 13, 2010

    As always, Jordan did a perfect job in giving me the help that I needed. He is always priced fairly and competitively, completes the job in a reasonable time frame, fixes whatever needs to be fixed and makes sure the job is done to my satisfaction. What more can anyone ask? After asking for his help several different times for our three, different computers (and all different makes and models), I've discovered that there is nothing that he cannot fix. I highly recommend him for any technical challenge that you are experiencing.

  • 5/5 stars August 23, 2010

    The Computer Doctor (Jordan Blaise), has helped us with all three of our computers. When I got new software, I called him again, because of the terrific service we received the first time. I've been using computers for years, and during this time, Jordan is the first person who has actually fixed the problems ...ALL of them ...plus cleared up other issues that I didn't even know I had.

    He is efficient, thorough, clear in explaining the issues and terrific with follow-up. He is also more than fair with regard to charges for services. I expect to use his services when ever necessary in the future, and also plan to purchase my next computer from him. He is knowledgeable, fair, and honest. I trust him.

    Thanks Jordan ...for all your help. I am most grateful.

  • 5/5 stars August 19, 2010

    The Computer Doctor saved me countless hours of anguish, futile actions and expense with his expertise. Thank you, Jorden, for being willing to travel to the middle of nowhere to solve all my problems and get me back up and running again. I would definately recommend you to anyone who needs a fast, reliable, "real" expert, and doesn't want their computer stuck in a bigbox store backroom for who knows how long. Great repair prices too! I would definately recommend~~Nita L.

News feed

  • Getting Lifelock protection....
    Oct 07, 2010 at 5:11 pm

  • Slooooow week
    Sep 29, 2010 at 4:00 pm

  • Have a new Mac centeral computer, more power for faster repair :)
    Sep 08, 2010 at 5:13 am

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Virus removal and optimization, my most common and my specialty :)

Q. What advice do you have for a customer looking to hire a provider like you?

A. Get a fixed or it's free guarantee. If they have no confidence in their own work, that is a bad sign that they may not have fixed it. If the problem comes back, you still have an issue, and they have your money.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. One thing people should know is that many people who say they are computer techs are just kids who fixed their own computers and think they are experts. Be wary of people w/o certifications.

Q. What important information should buyers have thought through before seeking you out?

A. If you would like my services, one major thing to know is what protection you currently have, and if you have multiple protection programs, as they can fight with each other and cause issues.

Q. Why does your work stand out from others who do what you do?

A. We are one of the only services to offer a flat-rate service, instead of charging hourly.

Q. What do you like most about your job?

A. Meeting people, everyone is unique, interesting, and colorful.

Q. What questions do customers most commonly ask you? What's your answer?

A. What's the difference between spyware and viruses? Viruses try to harm your computer, where as spyware tries to harm you.

Q. Do you have a favorite story from your work?

A. No, every single one is unique and special. I enjoy the amazed looks when their computer goes from a sputtering dying mess to a rocket, filled with life :)

Q. What do you wish customers knew about you or your profession?

A. I wish some customers knew that, at least with me, directions will get me lost. My sense or direction is horrid, so a gps and your address will save us loads of time hunting for where you are :)

Q. How did you decide to get in your line of work?

A. A certain box store's computer repair team prompted me to start my own company, after I watched them take one sweet old lady and turn her $300 desktop into a rip off, to the tune of $1800 after warranty, professional setup, office, virus protection, spyware protection, optimization, and everything. I almost was sick on myself. This kind of disgusting mistreatment of customers is not right.

Q. Tell us about a recent job you did that you are particularly proud of.

A. A man had a destroyed sony laptop, was in about 20 pieces and he needed it to last one more year for school. There was zero chance that would happen. So I bargain hunted, and for $250, I got him a new hp laptop with a 15" HD screen, transferred all of his files from the dead Sony, full protection and office suite. That saved his bacon and saved him mucho money.
One down, millions to go :)

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. Every day is a learning experience, as each day the virus programmers and hackers are finding new ways to try and hurt the public. It's us nerds vs the Internet bad guys, every day, every night.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. One big thing is Solid State Drives. No more moving parts breaking down, no more lag....instant access from memory chip drives, computers going from off to the desktop in ten seconds or less.
I can't wait :)

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. Most recent was a general tuneup with virus removal and update of 11 programs...took about two hours, due to the age of the computer. Pentium 4... :(

Q. If you have a complicated pricing system for your service, please give all the details here.

A. My pricing is a bit unique. $75 per computer, $20 for travel. Never hourly. Always, guaranteed fixed or it's free.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. don't be afraid to try different products to remove infections. Some are better than others, some are worse. And they change all the time.

Q. Write your own question and answer it.

A. What is one misconception you would like to clear up?
There is an idea that leaving a computer on is good. NO. This is the single worst thing you could do to a computer. Heat kills the delicate parts inside a computer, and leaving it on 24/7 can desolder and weaken parts, wear out drives, collect dust, stop updates, and generally muck a lot of things up. Please, for your sake, turn them off each night. You need rest, and so do they.

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