Q. Describe the most common types of jobs you do for your clients.
A. Virus removal and optimization, my most common and my specialty :)
Q. What advice do you have for a customer looking to hire a provider like you?
A. Get a fixed or it's free guarantee. If they have no confidence in their own work, that is a bad sign that they may not have fixed it. If the problem comes back, you still have an issue, and they have your money.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. One thing people should know is that many people who say they are computer techs are just kids who fixed their own computers and think they are experts. Be wary of people w/o certifications.
Q. What important information should buyers have thought through before seeking you out?
A. If you would like my services, one major thing to know is what protection you currently have, and if you have multiple protection programs, as they can fight with each other and cause issues.
Q. Why does your work stand out from others who do what you do?
A. We are one of the only services to offer a flat-rate service, instead of charging hourly.
Q. What do you like most about your job?
A. Meeting people, everyone is unique, interesting, and colorful.
Q. What questions do customers most commonly ask you? What's your answer?
A. What's the difference between spyware and viruses? Viruses try to harm your computer, where as spyware tries to harm you.
Q. Do you have a favorite story from your work?
A. No, every single one is unique and special. I enjoy the amazed looks when their computer goes from a sputtering dying mess to a rocket, filled with life :)
Q. What do you wish customers knew about you or your profession?
A. I wish some customers knew that, at least with me, directions will get me lost. My sense or direction is horrid, so a gps and your address will save us loads of time hunting for where you are :)
Q. How did you decide to get in your line of work?
A. A certain box store's computer repair team prompted me to start my own company, after I watched them take one sweet old lady and turn her $300 desktop into a rip off, to the tune of $1800 after warranty, professional setup, office, virus protection, spyware protection, optimization, and everything. I almost was sick on myself. This kind of disgusting mistreatment of customers is not right.
Q. Tell us about a recent job you did that you are particularly proud of.
A. A man had a destroyed sony laptop, was in about 20 pieces and he needed it to last one more year for school. There was zero chance that would happen. So I bargain hunted, and for $250, I got him a new hp laptop with a 15" HD screen, transferred all of his files from the dead Sony, full protection and office suite. That saved his bacon and saved him mucho money.
One down, millions to go :)
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Every day is a learning experience, as each day the virus programmers and hackers are finding new ways to try and hurt the public. It's us nerds vs the Internet bad guys, every day, every night.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. One big thing is Solid State Drives. No more moving parts breaking down, no more lag....instant access from memory chip drives, computers going from off to the desktop in ten seconds or less.
I can't wait :)
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. Most recent was a general tuneup with virus removal and update of 11 programs...took about two hours, due to the age of the computer. Pentium 4... :(
Q. If you have a complicated pricing system for your service, please give all the details here.
A. My pricing is a bit unique. $75 per computer, $20 for travel. Never hourly. Always, guaranteed fixed or it's free.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. don't be afraid to try different products to remove infections. Some are better than others, some are worse. And they change all the time.
Q. Write your own question and answer it.
A. What is one misconception you would like to clear up?
There is an idea that leaving a computer on is good. NO. This is the single worst thing you could do to a computer. Heat kills the delicate parts inside a computer, and leaving it on 24/7 can desolder and weaken parts, wear out drives, collect dust, stop updates, and generally muck a lot of things up. Please, for your sake, turn them off each night. You need rest, and so do they.