FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the square footage of the home, number of bedroom and bathroom, the type of cleaning (i,e, moving cleaning, deep, and standard cleaning). We offer 10% off for regular monthly cleaning, 15% off regular 2 weeks cleaning, and 20% off regular weekly cleaning. Price quoted over the phone or online is based on the amount of time needed to clean the home the same size as your home. If upon the arrival, our cleaning professional determines that your home requires more amount of cleaning time than expected, you will be notified immediately by our cleaning professionals how much extra charge will be needed to accomplish the task. If you wish to go ahead with that, we will increase your charge. If you prefer not to pay extra charge, you can discuss with the cleaning professionals of what can be accomplished for your home within the quoted price.
- What is your typical process for working with a new customer?
Customer can call or book online. For your convenient, no hassle of in person estimate needed. Our pricing is based on extensive market research in the area that we serve. To ensure the quality of our cleaning, deep cleaning is required for new customers. We only take credit card payment. To book a cleaning, we will hold your card for the amount of cleaning fee. Your card won't be charged until 3 or so hours after the cleaning is completed. Our cleaning professionals offer satisfaction guaranteed within 24 hours of original cleaning. If there are any areas that was missed, the same cleaning professionals will reclean without additional charge. We don't do refund. We are confident with the quality of service provided by our providers, have they been in the industry for number of years.
- What education and/or training do you have that relates to your work?
Our independent cleaning professionals have years of experience in the industry with numbers of satisfied clients. They are licensed, insured, and background screened. You can ret assured that we only send qualified cleaning professionals to clean your home.