FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most repair jobs are a flat-rate. In the unlikely event that your repair requires a new part, or any other change in the price, you will be asked first. You have the option to decline service at that time and pay nothing. You are never "on the hook" for an amount you didn't agree to ahead of time. Although not in all cases, we typically offer a 30% discount if a customer brings more than one repair in at a time.
- What is your typical process for working with a new customer?
All of our on-site/drop-off services are offered as scheduled appointments. This lets me ensure that each repair receives individual attention, and nothing sits on a shelf waiting for service. Once a customer decides to go ahead with a repair, or just a diagnosis/quote, we set a day/time that works well for them. In person I will collect some basic contact information such as Name, Email, Phone Number. You will receive updates on the service throughout via email/phone/text, unless the service happens so fast that this isn't feasible. If you needed a quote, I will contact you with one and let you decide if you want to continue.
- What education and/or training do you have that relates to your work?
Of course I have a degree in Information Systems/Technology, but I am genuinely more proud of my 20 years of hands-on experience making technology work for people. Having both the education and hands-on, I can safely say that the hand-on experience is worth far more.