FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Once we receive information from the customer regarding their cleaning needs, we promptly get in touch with them to discuss the services and pricing options available. Our cleaning services are typically charged at an hourly rate, depending on the type of cleaning required, whether it's regular maintenance, move-in/move-out cleaning, or deep cleaning. The total cost and duration of the cleaning process are influenced by several factors, such as the number of bedrooms and bathrooms, the size of the property, and the frequency of previous professional cleanings. For customers seeking recurring cleaning services, whether it be on a weekly, bi-weekly, or monthly basis, we can offer a fixed cost tailored to the specific type and extent of work required.
- What is your typical process for working with a new customer?
If you are planning to order cleaning services for your home from Pro Craft Cleaning for the first time, we will get in touch with you to clarify some details about your house or apartment, such as the number of rooms and bathrooms and the square footage. This is important to properly estimate the cleaning time and provide you with a cost estimate for the job. It's also essential to know if your house has had a professional deep cleaning before. This will affect the duration of the first cleaning to ensure an excellent result. Please let us know your preferences for cleaning different areas of your home and any additional services you may need, such as refrigerator cleaning or bed making. This way, we can provide an even better service tailored to your needs. To ensure the best results, we will bring all the necessary cleaning supplies and equipment with us. However, if you have any preferences regarding the cleaning products used, please let us know.
- What education and/or training do you have that relates to your work?
Our expertise and extensive experience in offering clearing services empower us to deliver top-notch service to our clients. We are always progressing and staying up-to-date with modern technologies and advancements. Our commitment to continuous improvement ensures that our clients receive the best possible service