I tried to call about getting a 4s and was trying to explain my situation. The male at the store talked to me in a very condescending tone and when I thanked him for his help anyways, he hung up on me without a word. He also couldn't give me an estimate on any price for their service. I was very polite with him and he was just rude toward me. If you want money and customers, you might think about fixing your customer service Geeks.
So Sorry for your bad experience Chelsea, was this just today? Did you get the persons name?
In any case, there is no excuse for rudeness and, gosh, I guess anybody can have a bad day sometimes. Please give us another chance. we normally can't quote a repair price to someone over the phone without seeing the device because of all the details involved. If your 4s has a broken screen, that costs $69 plus tax to replace and can be done in about 1 hour. of course we need to see the phone to make sure a screen replacement will give you a complete repair. We do this repair every day and have many many satisfied customers. Again so sorry we dropped the ball here, will try to do better next time. Have a great day!
Extremely terrible customer service
I went in for a cell phone repair and believed that they would provide a good and efficient repair. Boy, I was wrong. After the employees (yes, multiple employees) cussed me out, they also tried to say I was a liar and that I broke my phone on purpose, and they tried to cheat me out of money. They are rude and very unprofessional, and it appears that they need to take a few English classes to improve their vocabulary.
Try as we might, Long as we might, it seems that often nothing can be done. The above "Anonymous" reviewer, whose name is Emily Brezler (maybe you know her?) Flatly tried to steal from us (by lying) and became very angry when we objected to being stolen from.
Her phone was repaired several months ago, then brought back today after having been dropped, pried completely apart, and admittedly taken to another "technician". We informed her that we would not be able to replace the screen again under warranty because of the myriad stresses that had befallen the phone in the meantime.
In the interests of peace and happiness, we did offer a deep discount to repair the phone again, and that's when the yelling started. One-way yelling mind you, my staff would rather cut off their own arms than engage in ad hominem attacks. After we received a river of abuse, as is often the cost of a forthright dedication to customer service, Ms. Brezler's fraudulent and larcenous excretions abated, to be followed by telephoned threats of gun violence toward us, and now finally, this courageous Anonymous review which is of a piece with what we have seen before from Emily Brezler, English professor at large.
While I AM quite concerned about alleged grammatical or syntactic
I have had RCG work on 2 of my computers and have gone to them for numerous questions and concerns about glitches or issues I've been dealing with and Always received professional and positive assistance from All of the staff. My dealings with the owner himself have also Always been a positive experience. Attempting to please the "public" and customer service, along with having to respond to some of the ignorant comments people leave on here is no easy task and you my good sir should be commended. Keep up the great work guys. Parkersburg should be thankful you're around.
Your kind words help us all get up in the morning and try to do better. Thanks a million.
Our manager took one of our laptops to have viruses scrubbed and was promised completion in one day or "a day and a half, tops." On the afternoon of the second day, they responded to a progress request by abandoning work and slammed the laptop down on a counter and told our manager to leave with a vulgar expression. Their word means nothing.
There is nothing we can say here except that the facts stated in this review are false. This client harassed and abused several members of our staff. Was asked politely to leave and charged nothing for the completed work.
I got my computer back it works great. You even showed me how to use my virus protection. Very happy customer. Thank you very munch.
Dear Natasha. We are happy to help you anytime! Thank you thank you for your positive review.
I had two iPhones that needed fixed. They fixed them quick and were very reasonably priced on the repairs, and it was done in an one hour! I would recommend them to anyone! They were also very polite! Thank you!!!😊
Dear Jenine, Thank you so much. You have helped us too! Have a great day!
Very quick! I went in to get my screen repaired on an iPhone 5C, and dealt with someone very quickly. He got all the information he needed, said it would be about an hour and he quoted me on the price. I received a call 30 minutes later saying the phone was done.
My phone squeaks a little when I touch the screen, and my home button isn't quite straight or level, but everything works perfectly.
Hey Adam. Thanks a lot! We do aim to please. We can straighten out the home button for you no charge, sometimes it looks straight at first and then the gasket wiggles over a little, would just take a minute. Thanks again.
What a great shop! Over the last year or so they have:
1. Replaced an iphone screen
2. Replaced a DVD drive in an XBOX
3. Sold me a replacement monitor for kids desktop (really cheap!)
4. Sold me a replacement HD for a playstation (really cheap!)
5. Sold me some RAM (really cheap!)
6. Cleaned up the kids desktop (virus removal and optimization).
Great shop. Great customer service. Never had an issue. Reasonable (dare I say, "really cheap") repair rates and prices. Glad to see this business thriving. We need this type of service provider in our area. Thanks again to everyone at Really Cheap Geeks. Keep up the good work!
Wow. So glad to help! We WILL keep striving, and with your help, thriving as well. Thank you so much.
Was having problems keeping my laptop on/charging. Went in on a Monday and by Tuesday, everything was fixed. They were even able to order me a new battery much cheaper than I could find anywhere. There was a slight problem with the speakers not working after it was returned, but they just called and advised it was a small problem that occurred when the jack was replaced. The staff has been very kind and professional and I will be using them for any computer needs in the future.
Thank you Barb. Thank you very much.
Twice I have been in for computer issues. The first one, I needed a new keyboard for my laptop. They didn't have one there, but sold me an external keyboard to use until the new one came in. The price was good on the external keyboard, the new one came in as promised and they fixed it in 3 minutes while I stood there. Outstanding! Then a week ago, I took an ancient laptop in to see what it would take to make it accurate and ask some questions about the Windows XP issues. They explained everything to me about Windows and gave me a quote to fix my other laptop that was much lower than what I was expecting. Love the service, staff is friendly and speaks when you come in, which is important to me. Knowledgeable, great prices and great hours. My wife is already recommending to her friends and family. Keep it up!
Hi Alan. With so much negativity on the internet, Kind words like yours really help us get out of bed and try harder. Thanks again!
I took my phone it to have a screen repaired. They said it would be a day or two because they needed to order the parts. Two days later I brought my phone in to have it fixed. A few hours later I stopped back. Turns out they ordered the wrong parts. So it would be another 2 days. Took a week. After my screen was fixed, but my home key, and cameras do not work. Was told to bring it back, but had to work for the next week. Now they will not fix.
Mike, so sorry there have been complications with your repair. Of course we will still make it right if you can only get it back into us. Fragile connections inside the phone sometimes require a re-do to get everything working solidly. Bring it in anytime. no charge.
Our Pastor needed a good computer but buying a new one was out of the question. Theses guys took a couple of old computers - for parts - we had, and set him up with a great computer that a year later has had absolutely no problems! They even transferred all of his files and information for free! If I have a computer issue, this is the first place I would go.
Hi Jackie. Thanks for taking the time to spread the positivity! It means a lot!
Did a very good job with my machine, parking is limited, overall very satisfied
Thanks fred. We are working on the parking problem. Stay tuned.
On the side of their building is a sign that says they fix apple products, so I took my iMac in for repair because I couldn't get it to an Apple store. I told them what happened, that it just kind of blew up. I was fairly sure it was a power supply issue. To make a long story short, they had the Mac for a few weeks, wouldn't call me when they said they would, said it wasn't the power supply, on and on. Finally they said they couldn't fix it, but they would give me $90 for it. I said no thanks. I had a friend take it to an apple store in Charlotte. They said it will probably need a new power supply. But, when they opened it they saw somebody else had been in it, and they wouldn't touch it. They said there were fingerprints all over and a plastic housing connector had been cracked. My friend then took it to a authorized repair place. They opened it up and said it needs a new power supply. They fixed it in a day. Plus they also saw the cracked part. Needless to say I was upset that they tried to buy my Mac. I was also upset that they never told me if they opened it, Apple would never touch it for any reason. So very unhappy with the Geeks. I wouldn't take any apple products their unless you have a cracked iPhone cover, maybe.
Hi Trip. So sorry for your bad experience. Even though we accomplish all types of successful Apple repairs every day, it looks like we dropped the ball here. Wish we could make it better. Looks like we Did try a new power supply in your machine but got no results. So our assumption was you motherboard was bad. At which point we were offering to buy it for parts.
Again Sorry for your bad experience.
I brought my computer in Monday. I had to bring my kids with me because it was a snow day. Everyone there was very knowledgeable, friendly, efficient. Edward let my kids play free pacman while I waited. I thought my machine was totally locked up but they had it running again in just ten minutes and only charged my ten dollars! I will go there anytime I have a computer problem or question. Thank you Really Cheap Geeks!
This shop is tops. The reason they can be cheap is because they absolutely know their s*** and can fix things in a fraction of the time it might take someone else. I've bought used stuff from them, and they stand behind it. I've brought them challenges in my own stuff and they figure it out. I've been the IT go-to guy in companies I've worked in for the past 20 years, and wish I'd found these guys to cover my back a long time ago!
Duke, what can I say? I'm speechless, making a difference for great clients like you is all the reason i need to keep right on going. Thanks a million.
did not fix computer. don't have a clue who this edward is either.
I am Edward Escandon, owner of RCG. So sorry you did not get an adequate repair, we would be happy to either fix it right or refund your money, please give us another chance.
My desktop kept crashing and Really Cheap Geeks did a great repair job. It now runs very smoothly and starts up quickly, like a new computer! They are very knowledgeable and friendly. I will be returning to them for any future computer issues, as well as regular computer "cleans". Thanks guys!
Hi Shanda, Thanks a million! with so much negativity on the internet your taking the time to write your note means more than you know. All the best,
Wow. After a quick and friendly quote via Thumbtack, I brought my computer to Really Cheap Geeks (Edward Escandon). in 3 minutes they had my computer taken apart and diagnosed,, Then incredibly reached into their stock of parts to find a matching laptop with just the part I needed! Out the door in 15 minutes for $29! really , really, REALLY solid place for computer or phone repair, check them out!
You are one great client, and we appreciate you!
Terrible customer service! I bought three laptops. All three had serious issues when I bought them. The first one would not charge or work on the battery. The second one would not charge unless I held the charger plug just the right way. The third one would randomly freeze and reboot. I brought the laptops in as soon as I noticed these issues. They claimed to order me a new battery for the first one, but I have yet to hear from them and all of my calls result in stalling and "we will call you back". The second one they claimed I broke and that it worked fine when I bought it. They refused to warranty it or even look at it with out me paying $79 to get the power jack fixed. A week after me buying it!!!! The third one they denied ever misbehaved, even when it happened right in front of them! When I brought up the fact that I was very unsatisfied and that I wanted a refund the owner proceeded to cuss me out! I would not recommend this shop to anyone!
Wow. that is certainly not the way I train my staff to behave, and i haven't cussed out a client since 2010. But all the same, we do warranty and stand behind all the machines we sell and service, so, if it is in your heart, give us another chance! i will cheerfully refund all your money, and wish my competitors luck with you in the future.
Just had my phone fixed by these guys, they were very fast and my phone looks like new. They are very friendly and seem to answered all my questions. Will use again and highly recommend.
Thanks so much, we are happy to help you !
I have a computer that is completely locked up! How do you think I am going to be able to get your email?
So sorry about that. please bring it in for a free estimate. Since you contacted us through the internet we assume you have some kind of online access. We are happy to call you, or communicate in whatever way you prefer.