FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing Structure: We believe in transparency when it comes to pricing. Our rates are clearly outlined, and we strive to provide a comprehensive breakdown of costs so that our customers understand exactly what they're paying for. Customized Solutions: Every business is unique, and so are its IT needs. Our pricing takes into account the specific requirements of each customer. Whether you're a small startup or a large corporation, we tailor our services to suit your budget and objectives. Value for Money: While we may not always be the cheapest option on the market, we firmly believe in providing value for money. Our goal is to deliver high-quality IT support that enhances your business operations and contributes to your overall success. No Hidden Fees: We understand the frustration that can come with unexpected costs. That's why we have a policy of no hidden fees. Our pricing is straightforward, and there are no surprises when it comes to billing. Flexible Payment Options: We offer flexible payment options to accommodate the diverse needs of our customers. Whether you prefer hourly rates, monthly retainers, or project-based pricing, we have a solution that works for you.
- What is your typical process for working with a new customer?
When beginning a partnership with a new customer, our process is designed to ensure a smooth and efficient transition into our IT support services 1. Initial Consultation 2. Assessment and Analysis 3. Customized Solutions 4. Implementation
- What education and/or training do you have that relates to your work?
We have been in this field for a combination of over 30 years. We have a broad range of skills and training to complete any task.