FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We, Burtel/American Home, are not a 'cookie-cutter' type of company, but rather a 'custom' design company as each homeowner has different needs than the next door neighbor. We look forward to serving each and every customer as a distinct client with their own set of wants and needs. Only monitoring in security is the same for everyone, regardless of the size of their home.
- What is your typical process for working with a new customer?
I like to reply with an email first, addressing as much of your inquiry as possible, and then follow with a phone call, to answer any additional questions and provide any further details.
- What education and/or training do you have that relates to your work?
I currently hold a VA 'DCJS' (Dept of Criminal Justice Services) registration, which has to be renewed by training and testing every 2 yrs.