Spiflee

Alexandria, VA

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About this pro

How does your service stand out?

Spiflee is a local family-owned company that delivers happiness through home cleaning and other home and lifestyle services. We offer simple, flat-rate pricing based on the size of your home and number of bedrooms. There are no surprises!  • For move-in/move-out cleanings, add $65 • New mother discount - 25% discount • Weekly Service - 20% discount • Bi-weekly service - 15% discount • Monthly service - 10% discount If you have any special requests, please message us or give us a call. Cleaning team - consists of 1 or 2 people - We provide all supplies, including a vacuum. -Top-notch customer service - Unlimited access by phone or email - Fully vetted cleaners. -Quality you can see. With Spiflee your happiness with our services is our priority. 200% satisfaction guaranteed Or, you can visit our website for more information. We make it easier to express your personal style.

What do you enjoy about the work you do?

We love giving our customers their time back, so let us take over the responsibility of cleaning so that you can focus on the things you love to do.. you deserve it! It's also important for us to ensure your home is clean because of how important it is to your health. With a clean home you really can breathe easier. So helping you out and taking a bit of stress out of your daily life makes us happy too. Spiflee
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Location

Alexandria, VA 22304

Background check

Complete

Years in business

1

Number of employees

7

Times hired on Thumbtack

106

Reviews

36 Reviews
  • Thumbtack Customer Aug 16, 2017
    Thank you for your great help! Our mom is happy and everyone is happy as a result.
  • Emily P. Aug 15, 2017
    House Cleaning
    Verified Review
  • Thumbtack Customer Aug 14, 2017
  • Wolfgang J. Aug 13, 2017
    House Cleaning
    Verified Review
    I had an appointment today between 12 pm and 2pm. Your company eagerly took my money up front. Yet, nobody showed up, nobody called. What happened? Very disappointed!
  • Jason H. Aug 13, 2017
    House Cleaning
    Verified Review
    They didn't use professional cleaners..I ordered the deep clean and it was unsatisfactory. I contacted Spiflee, they sent another crew who came and did a better job but I wouldn't classify what I received as a "deep clean" I've attached photos in which my ceiling fan was completely still dirty on one side as the cleaning crew didn't have a ladder after I explicitly indicated after the first cleaning that the ceiling fans needed to be cleaned. I was in the process of trying to sell my home.. so Immeditate hired another firm who was awesome and thoroughly cleaned my home
  • Tyler L. Aug 9, 2017
    House Cleaning
    Verified Review
    Great first impression! I will continue the service!
    Kristina L. Aug 15, 2017

    Thank you Tyler , We appreciate your business. Spiflee Team

  • Audrey Q. Aug 6, 2017
    House Cleaning
    Verified Review
    Helped us out with a last minute move-out cleaning and did a great job! Very easy to schedule, friendly crew, and I was pleased with the work (and price).
    Kristina L. Aug 15, 2017

    Hi Audrey , It was a pleasure working with you . Thank you Spiflee Team

  • Thumbtack Customer Aug 6, 2017
    Kristina L. Aug 15, 2017

    Thank you for a 4 star review! Spiflee Team

  • Thumbtack Customer Aug 5, 2017
  • Courtney Y. Aug 3, 2017
    House Cleaning
    Verified Review
  • Donielle P. Aug 3, 2017
    House Cleaning
    Verified Review
    Unfortunately I had to have two cleanings done. The first team that came was sweet, but lazy. They only mopped the floor and had to come but when I complained to the company. Upon their return, they were insistent that they did what they were told to do. When I pointed out everything they missed, they told me that the service was not inclusive of it, like cleaning my kitchen counters. The company promptly scheduled another cleaner to come out, Cierra. She was thorough, efficient and professional. I don't know if I would use this company again based on my first experience, but the company was super professional and responsive.
    Kristina L. Aug 15, 2017

    Thank you for your review. We are extremely sorry that your first cleaning was not to your expectations. We are happy to hear that you were satisfied with the second cleaning . We hope that when you need service again that you will give us another chance . Spiflee Team

  • Laurie A. Aug 1, 2017
    House Cleaning
    Verified Review
    They did an awesome job on my dads apartment. I would definately call them again and recommend them to anyone.
    Kristina L. Aug 15, 2017

    Hi Laurie , It was great doing business with you . We hope to do more business with you in the future. Spiflee Team

  • Stephanie C. Jul 31, 2017
    House Cleaning
    Verified Review Updated
    Overall the cleaning was good. I was happy with how the bathrooms, kitchen and inside oven and fridge looked. The vacuuming was pretty lack luster though. Spiflee was very responsive and understanding of my concerns and provided compensation for the vacuuming. I appreciate the professionalism. I would do business with Spiflee again but just request a different team.
  • Verified Review Original
    Overall the cleaning was good. I was happy with how the bathrooms, kitchen and inside oven and fridge looked. The vacuuming was pretty lack luster though. The cleaners consisted of a woman and her young child so anywhere the child was cleaning, I had to reclean myself. I paid extra for a move out cleaning so I expected it to be ready for a walkthrough. When I raised my concerns to Spiflee I was told the cleaners blamed my husband being there for the subpar vacuum. Aside from the fact he was only there long enough to let them in the house, and they were there for 3 hours, the entire upstairs was not vacuumed. The places where an adult cleaned was obvious as they were done well. Where the child cleaned, was not and was overlooked by the adult. It's unfortunate I had to pay $75 extra for a move out clean that I ended up having to reclean. I expected more from professionals and should be credited the extra amount rather than offered a reclean. I have to turn the home over to the manager. There's no time for fixing obvious oversight.
  • Jonathan N. Jul 31, 2017
    House Cleaning
    Verified Review
    Very Pleased. Will definitely be using them again.
  • Anna C. Jul 30, 2017
    House Cleaning
    Verified Review
    Good clean!
  • Thumbtack Customer Jul 30, 2017
    I had an excellent experience with Spiflee. The response time was very quick, I was able to get an appointment without much wait, and the work was very thorough. I would definitely hire them again!
  • Thumbtack Customer Jul 28, 2017
    The crew was very kind to my children. I really appreciated that. They did a great job. House is very clean!
  • LaKeisha B. Jul 18, 2017
    House Cleaning
    Verified Review
    Per my sister, the services rendered were outstanding!! Grace and Elizabeth did an AWESOME JOB at the last minute. My sister and I definitely recommend your company. Thank you very much!!
  • Thumbtack Customer Jul 14, 2017
    The spiflee team was responsive but it did take a bit longer than i thought for them to arrive. Once they made it thought they did a great job.
  • Austin S. Jul 14, 2017
    House Cleaning
    Verified Review
  • Cheryl E. Jul 14, 2017
    House Cleaning
    Verified Review
    Elizabeth and Grace - what a wonderful team. Fantastic job on my floors upstairs and downstairs. My bathroom shines, my bedroom never looked better. I've got to keep them coming back to keep my place looking good enough to entertain guests. Thanks ladies.
  • Melanie T. Jul 13, 2017
    House Cleaning
    Verified Review
    It was a good price but the cleaners showed up late and they broke a leg of my dining table. I was pretty disappointed when I saw that and the fact that they didn't tell me they broke it. Overall, not the best experience
  • Thumbtack Customer Jul 11, 2017
  • Thumbtack Customer Jul 9, 2017
    Admittedly the house was dirty and full of dog hair. However the microwave didn't get cleaned nor the downstairs bath behind the door and around the door frame; I was able to spray some floor cleaner on those areas and swap up the dirt with paper towels using my foot. I think they would be better the 2nd time they come.
  • Thumbtack Customer Jun 27, 2017
    The team arrived 1.5hr late when they told me that they would be 30min late. One of them went to get food as soon as they arrived at my house. I don't know if they are supposed to work together but it seemed odd to me. Also it was a really disgusting surprise when I saw that the lady threw a toilet brush that she just used to my living room floor.
  • Daniel A. Jun 26, 2017
    House Cleaning
    Verified Review
    Good value for general cleaning
  • Caitlyn O. Jun 26, 2017
    House Cleaning
    Verified Review
    Great service!
  • Thumbtack Customer Jun 21, 2017
    Excellent work! House sparkles clean :) Thank you.
  • Vic T. Jun 21, 2017
    House Cleaning
    Verified Review
    The service was ok. A few things missed.
  • Ashley B. Jun 16, 2017
    House Cleaning
    Verified Review
    Left curtains and blinds in disarray, dishes were still dirty after they were "cleaned", cleaned parts of the bathroom forgot the shower.
    Kristina L. Jun 16, 2017

    Hi Ashley, Thank you for your feedback. This is certainly unfortunate and I do apologize that our services were not completed to your expectations. This is unacceptable. I have spoken to the cleaning team and have fully addressed them on this matter. We will be more than happy to come back and send a new cleaning team to reclean any areas of your home that were not completed to your satisfaction. Again, our apologies for not meeting your expectation. If you would like us to complete the cleaning, please let us know. Thank You, Kristina

  • Thumbtack Customer Jun 15, 2017
  • Jan F. Jun 13, 2017
    House Cleaning
    Verified Review
    Horrible! I got a call this morning from the cleaner that the house was "too dirty to clean", it's rental and vacant. She was screaming at me, very nasty.
    Kristina L. Jun 13, 2017

    Hi Jan, We deeply apologize if you were unhappy with our communication with you earlier today. We absolutely should have called you directly instead of asking the cleaner to reach out to avoid any miscommunications. The home was not too dirty for us to clean, and we would have been happy to complete the cleaning. But, we wanted to inform you of two factors that would have inhibited us from completing a full move in/move out clean: 1) The unfinished basement was flooded when we arrived, so we would not have been able to clean that area until this was repaired. 2) A few rooms in the home were still occupied and not vacant. While we could clean around the items in those rooms, we wanted to be sure you were aware that they were occupied. Again, our apologies for not reaching out directly at first and for any miscommunication. If you would like us to complete the cleaning, please let us know. Otherwise, we sincerely hope you are able to find a cleaning service to meet your needs. Please let us know if there's anything you'd like to further discuss to make things right. Thank you, Kristina

  • Laura A. Jun 12, 2017
    House Cleaning
    Verified Review
    Fantastic service!! Will book again for sure.
    Kristina L. Jun 13, 2017

    Laura, thank you for the review! It was a pleasure working with you! We look forward to cleaning your home again.

  • George W. Jan 15, 2017
    Spotless Service
    Excellent service fast and very clean right before I had to prepare for a dinner party. I love cleaning myself and usually don't get a cleaning service unless I'm moving out, but they left my place spotless, not only clean, but sanitized.
    Kristina L. Jun 16, 2017

    George, thank you so much for the candid review! We always take pride in providing the best quality service to our valued customers!

  • Rowshaun E. Jan 14, 2017
    Wonderful Service and Affordable Prices!
    An excellent cleaning service with professional and reliable staff members!
    Kristina L. Jan 14, 2017

    Rowshaun, thank you for the review! We always take pride in providing the best quality service to our valued customers!

  • Kristina L. Jan 11, 2017
    Spiflee Cleaning Service
    They cleaned everything well and had amazing customer service! :) They were very professional and courteous and handled the job exactly how I wanted it. They showed up on time, were able to clean up the house and got rid of the dust on every countertop.
    Kristina L. Jan 13, 2017

    Kristina, thank you for the review! It is always a honor to hear back from customers on the work we do!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat rate, transparent pricing for our routine cleans. We also offer an hourly rate if you would like to customize your service.
What is your typical process for working with a new customer?
Simple. After you have booked with us, expect a call to both confirm your appointment and your goals for your house cleaning. The first call will be short but will help us get familiar with you so that we can learn how to best serve you while you get to know us and our process
What education and/or training do you have that relates to your work?
Each of our certified background checked professionals have extensive cleaning experience and follow a standardized process to ensure that each of your services meet our standards and yours.
What types of customers have you worked with?
We've worked with every type from Virginia to the DMV. We've assisted our customers with everything from standard cleaning, spring cleaning and deep cleaning. In apartments, houses, airbnbs, and residential buildings. Please shoot us an email or call us so we can help you :)
What advice would you give a customer looking to hire a provider in your area of work?
Check out their website. So many companies have old, poorly designed website and make it really hard for you to book them for a cleaning. You're trying to give them money and they don't want to tell you the price until you call them, or they have someone visit first. See how easy they make the whole process for you. If they made it super easy then the chances are they're a good company and care about not causing stress for you.
What questions should customers think through before talking to professionals about their project?
Will your maids bring their own cleaning supplies? (We do!) Is there a money back guarantee? Are your maids fluent English speakers? How experienced are they on average?