About this pro
8 years in business
3 hires on Thumbtack
The project manager showed up and listened to exactly what I needed. I had some other quotes from other vendors and after showing them what I needed done they offered me their whole package instead of fixing only what I needed to get fixed in my basement. They offer 12 months no interest financing so that helped soften the blow of how much it would cost to get it fixed. The workers showed up and did a great job and now I don't have to worry about water in my basement when it rains.Oct 20, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Each project is quite unique, so while the pricing model is consistent overall, there is not a way to relate how we price each project since it is based on the repair needed for particular buildings that by their very nature are constructed differently.
- What is your typical process for working with a new customer?Our typical process is to receive information as to the address of the project, the general nature of the work needed and how to set a time to take a look. We then send a qualified and trained project manager to look at the problem and propose a potential repair if needed. A written proposal is generated, and if accepted, work is scheduled promptly. The work is completed according to company and industry standards, and a final walkthrough is performed with the customer to make sure the work is above expectations.
- What education and/or training do you have that relates to your work?Our company is a professionally managed organization. The owner has more than 25 years of general business experience, including owning and managing several organizations, and has an International Executive MBA. The management of the company has decades of general business experience. Our ownership, management, and staff is well trained, including certifications for products we install and internal and external safety programs.