The Green Mop Inc.

Arlington, VA

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About this pro

How does your service stand out?

We are a one stop for all your needs- cleaning, pressure washing, carpet cleaning, and many others tasks - just ask - organizing, etc.

What do you enjoy about the work you do?

We enjoy helping clients and the client interaction.

Location

Arlington, VA 22204

Background check

Complete

Years in business

10

Number of employees

40

Times hired on Thumbtack

193

Reviews

72 Reviews
  • Khin N. Mar 19, 2017
    House Cleaning
    Verified Review
    Will get the job done!
    great job and reliable!
    Mia G. Mar 19, 2017

    Thank you Khin! Very kind!!

  • Sandra B. Mar 16, 2017
    House Cleaning
    Verified Review
    Surprise Results
    I was not sure when they were arriving. They did not even mop the floor.
    Mia G. Mar 17, 2017

    Hi Sandra, sorry about that ! we always guarantee to reclean for free areas missed - just email us or call. We email etas and the office tracks the team as they are on a route and can update you on the arrival time .

  • Peter N. Mar 1, 2017
    House Cleaning (One Time)
    Verified Review
    Thank you!
    Mia G. Mar 2, 2017

    Thanks Peter!!

  • Graham G. Jan 30, 2017
    House Cleaning (One Time)
    Verified Review
    Good
    Mia G. Mar 2, 2017

    Thanks Graham!!

  • Martin R. Jan 17, 2017
    Commercial Cleaning
    Verified Review
    Very good service for a small condo building
    Very thorough and friendly customer service. The cleaning crew is always on time and does a good job. I recommend Green Mop.
    Mia G. Jan 17, 2017

    Thank you so much for the kind review !!

  • Eric O. Dec 23, 2016
    Move-in or Move-out Cleaning
    Verified Review
    They did a great job. I came home to a clean and spotless place. Highly recommended.
    Mia G. Jan 22, 2017

    Thank you Eric!

  • Jo C. Nov 11, 2016
    House Cleaning (One Time)
    Verified Review
    Priorities not honored.
    I bought 2 hours and explained I had specific top priorities. Two of those were left to very last minute and I asked about them and cleaner said time was up. I insisted I had asked immediately in their arrival for those to be first. I wanted one to start upstairs and one down. Instead both went upstairs and these top priorities were in basement and they went there last w only 20 minutes left. I was told to set priorities/ start a stopwatch and explain top priorities and my preferences on arrival and I did. It seemed they just did what they wanted to in order they wanted and both working on same place at same time and chatting away.
    Mia G. Nov 11, 2016

    Hi Jo, sorry about that - we can send a team back to reclean for free any missed areas - just email us at greenmop @gmail.com

  • Carrie P. Oct 13, 2016
    Pressure Washing
    Verified Review
    good quality, fair price
    Very thorough
    Mia G. Oct 13, 2016

    Thank you Carrie - very kind!!

  • Brent B. Oct 9, 2016
    House Cleaning (One Time)
    Verified Review
    Great work
    They did a great job
    Mia G. Oct 9, 2016

    Thank you so much!

  • Rasool F. Oct 1, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Great work ************
    Great work!!!
    Mia G. Oct 1, 2016

    Thank you!!!!

  • Winnie D. Sep 28, 2016
    House Cleaning (One Time)
    Verified Review
    Very Efficient!
    Arrived early-yeah. Very efficient. Excellent service. Will use again. Highly recommend.
    Mia G. Sep 28, 2016

    Thank you! Very kind!!!

  • Jennifer S. Sep 28, 2016
    House Cleaning
    Verified Review
    Cleaners spent billable time on cell phone
    Cleaning was satisfactory. The service/billing is what has lowered their rating. The company bills by the hour so they have no incentive to work efficiently. Since this was an initial cleaning I was home throughout the process. I paid for one hour upfront (they require a deposit). One of the two cleaners was within eyesight nearly the entire time and I saw her looking at her phone numerous times during the cleaning. She was literally crouched down behind the desk on her phone at one point. Each time she saw me see her on the phone she put it away and went back to work. Needless to say, at the end of the cleaning I was charged for 10 extra minutes above and beyond the hour I paid. I am not happy I had to pay for time that was spent on activities other than cleaning... and this while I was there. I assume it would have taken even longer and cost me more money had I not been present. Overall unsatisfied and will not be using their services again.
    Mia G. Sep 28, 2016

    Hi Jennifer, sorry about that as not our standard - we will follow up with the team and thank you for the heads up!

  • Kendra O. Sep 25, 2016
    House Cleaning (One Time)
    Verified Review
    Excellent, efficient
    The cleaning team did a very thorough job on cleaning the house. They communicated with me on what I was expecting from them up front, and then made a recommendation on how much time to add based on what I expressed I still needed done. The apartment was pristine at the end of an hour and a half.
  • Cheryl B. Sep 20, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Spot on!
    I had Green Mop do a move out cleaning and the team, Manuel and a woman were courteous, very thorough and efficient. Manuel wanted me to inspect every detail and my appliances looked new, bathrooms were spotless and they even did the blinds and Windows! I would have given 5 stars but they were running late from the original ETA. Would definitely recommend! Very good.
  • Marsha G. Sep 13, 2016
    House Cleaning (One Time)
    Verified Review
    Hardworking and adequate
    2 person crew cleaned the whole house. A bit of a miss with bathroom tile and left cloudy stainless steel appliances (I had to re do) but floors, baseboards, etc all good.
  • Sara L. Sep 11, 2016
    House Cleaning
    Verified Review
    Great Job Deep Cleaning Floors!
    Deep cleaning of floors in a home with pets--great job, reasonably priced, worked around the cats, recommend!
  • Ofri B. Sep 4, 2016
    House Cleaning (One Time)
    Verified Review
    Great cleaning job
    The crew did a very good job overall, and the Green Mop was pretty flexible in accommodating us when we had to cancel and reschedule last minute.
  • Joan B. Aug 25, 2016
    House Cleaning (One Time)
    Verified Review
    The job was done very well. It was what I expected. I am pleased and will hire the services again when needed.
  • Edward N. Aug 25, 2016
    Apartment Cleaning
    Verified Review
    I have not hired Mia Gallina to do my carpet yet. Please call me at 240-401-6225 so that I can have her come on Tuesday next week.
  • Debra R. Aug 20, 2016
    House Cleaning (One Time)
    Verified Review
  • Veerendra M. Aug 14, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Ken L. Aug 3, 2016
    Pressure Washing
    Verified Review
    Green Mop was responsive throughout the project, kept in touch with me regularly, and the handyman Manuel did a great job pressure washing my deck and stairs. Great attention to detail by all. I would hire her again.
  • Christina S. Jul 26, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Kathleen M. Jul 24, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Allison F. Jul 21, 2016
    Apartment Cleaning
    Verified Review
  • Yoko S. Jul 17, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Anker O. Jul 13, 2016
    House Cleaning (One Time)
    Verified Review
  • Christa B. Jul 12, 2016
    Apartment Cleaning
    Verified Review
    They were great and did a fantastic job
  • Makenzie C. Jul 11, 2016
    Apartment Cleaning
    Verified Review
    Contacted me right away. Great prices! Flexible. Beautiful service!
  • Steve K. Jul 5, 2016
    House Cleaning (One Time)
    Verified Review
  • Spencer B. Jul 3, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Kris H. Jun 30, 2016
    Apartment Cleaning
    Verified Review
  • Linda Y. Jun 26, 2016
    Deep or Spring Cleaning
    Verified Review
  • Kate O. Jun 23, 2016
    House Cleaning (One Time)
    Verified Review
  • Sam M. Jun 22, 2016
    Apartment Cleaning
    Verified Review
  • Shawn M. Jun 21, 2016
    House Cleaning (One Time)
    Verified Review
  • Sakari I. Jun 13, 2016
    Office Cleaning (Recurring)
    Verified Review
    Good work, easy to negotiate and great price. I would recommend revamping the payment methods on the website - they are pretty confusing as of 6/13/2016
  • Ashley S. Jun 7, 2016
    Deep or Spring Cleaning
    Verified Review
    They cleaned exactly how I asked them to before a party.
  • Ryan M. May 23, 2016
    House Cleaning (One Time)
    Verified Review
    Communication was consistent and easy throughout the whole process. All done by email so I didn't have to take any calls at work. They showed up to my apartment earlier than I expected (~30min) but didn't make a fuss over it when I was late to let them in. The cleaning was great for the price and the short notice.
  • Nakita R. May 10, 2016
    House Cleaning
    Verified Review
  • Alycia D. Apr 25, 2016
    Apartment Cleaning
    Verified Review
  • Tym M. Apr 21, 2016
    House Cleaning (One Time)
    Verified Review
    They did a good job with the cleaning, but I would say setting up the job was a bit cumbersome. The website has too much stuff on it and it's not clear how to pay. Communication was not clear the day of. They said they were on their way, but then they called and said they were doing another home first, so we waited around for a bit. The guy was apologetic, but he also was not aware of correspondence through Thumbtack I had with someone else from the company where we set a price. Overall, their policies could be a bit clearer and less cumbersome to pay and schedule.
  • Spencer P. Apr 21, 2016
    House Cleaning (One Time)
    Verified Review
    Great experience, I will definitely hire them again. They were extremely flexible with scheduling and were able to send someone out within an hour of me calling in. The cleaners were very thorough and professional. And they worked longer than I was actually charged for. Very pleased with the level of service
  • Regina D. Apr 4, 2016
    House Cleaning
    Verified Review
    I couldn't be happier with the result! Fast email and customer service response and getting home to find a great job, priceless! Thank you Green Moppers!
  • Daniel K. Mar 27, 2016
    Apartment Cleaning
    Verified Review
    On-time, professional, and the staff did a great job! Would definitely recommend to others.
    Mia G. Mar 28, 2016

    Great! Thank you very much! :)

  • Stavros P. Mar 25, 2016
    Apartment Cleaning
    Verified Review
    Very disappointing - they kept calling me with updates and then never showed up. I lost my entire afternoon for them. Will go for someone more reliable.
    Mia G. Mar 28, 2016

    We are very sorry to hear that. Unfortunately, as reported right away via email and phone while they were still looking - they couldn't find parking late in the afternoon last Friday due to an event in your area and a very busy traffic. We really did all we could offering to come back the next day even with a discounted rate as a good gesture. Still, Thanks for trying us out and hope a better experience in the future. Again, Our apologies!

  • Lauren L. Mar 23, 2016
    House Cleaning (One Time)
    Verified Review
    Wow! They were able to add on the same day and the ladies are very nice. My dog loved them :)
    Mia G. Mar 28, 2016

    Great News! Thank you! :)

  • Jack Z. Mar 19, 2016
    Apartment Cleaning
    Verified Review
    They did a fantastic job. Cleaned all surfaces, dishes, did laundry, organized clutter, completely worth the money. They went above and beyond to make sure my place was in top shape before leaving, couldn't be happier.
    Mia G. Mar 28, 2016

    Great! Always count on us! :)

  • Mollie R. Mar 18, 2016
    Apartment Cleaning
    Verified Review
    Great service!
    Mia G. Mar 28, 2016

    Thank you!

  • Amanda P. Jan 5, 2016
    House Cleaning (One Time)
    Verified Review
    I scheduled an appt between 9am and 11am--the ladies arrived right at 11am. They were courteous and did a great job on the house.
    Mia G. Mar 28, 2016

    Good! Always doing our best. Thank you!

  • Grant K. Dec 22, 2015
    Deep or Spring Cleaning
    Verified Review
    what i asked for, thanks green mop!
    Mia G. Mar 28, 2016

    Thank you so much!

  • Jennifer N. Dec 11, 2015
    House Cleaning (One Time)
    Verified Review
    What a horrible experience with the owner or co founder of this establishment (Mia). I requested for service and because I decline the over price quote that was given she gave me the worst attitude. I handle many condo properties in the Northern VA and DC area and have never met a more unprofessional business owner who cannot handle rejection. Would not refer nor recommend anyone. I would love to see if she would copy and paste our conversation just like she did with another person that left a poor review. Good luck!
  • Benedicte N. Dec 3, 2015
    Deep or Spring Cleaning
    Verified Review
    Green Mop did an ok job but not great. I had hired them for deep cleaning and the job they did was just average: cleaned around the furniture, around the TV, not the back of things, which for me is not the way deep cleaning should be done. So yes, house looked good ont he surface but not deeply cleaned.
    Mia G. Mar 28, 2016

    Thanks for the feedback! :)

  • Cathy Y. Dec 2, 2015
    Move-in or Move-out Cleaning
    Verified Review
    They were incredibly thorough. Our house is still a bit under construction and it's amazing what they were able to do to make it livable for us. Very impressed!
    Mia G. Mar 28, 2016

    Thank you so much!

  • Jeff K. Dec 1, 2015
    Green Mop has done a great job cleaning my residence without using harmful chemicals. I recommend them highly.
    Mia G. Mar 28, 2016

    Thank you Jeff!

  • Rebecca L. Dec 1, 2015
    House Cleaning (One Time)
    Verified Review
    Mia G. Mar 28, 2016

    Thank you!

  • Susan M. Nov 29, 2015
    House Cleaning (One Time)
    Verified Review
    The team did a very wonderful and thoughtful job on this cleaning, which required a couple hours of heavy duty scrubbing. Would definitely recommend them- use them again!!
    Mia G. Mar 28, 2016

    Thank you so much!

  • Deloise B. Nov 21, 2015
    Apartment Cleaning
    Verified Review
    Their message "The team is shooting for 12:50pm ETA 12-2pm." It is now 3:00; they have NOT ARRIVED; and I have received no further message from them. The only rating I can give is "TERRIBLE." Where are they; what happened??
    Mia G. Nov 21, 2015

    Hi Deloise, the team had car trouble and is there now at 3 PM - just one hour past the arrival window. We are sorry but things like this sometimes happen. The two hour arrival window is a rough estimate as teams are on a route starting at 8 am. We emailed you as soon as we received your email. Please call or email if any issues arise or if the teams are late and we can update you.

  • Michelle B. Nov 18, 2015
    Apartment Cleaning
    Verified Review
    Condo Cleaning 2 BR/@BA. Unfortunately I was very disappointed with the service. They arrived late and somehow broke my oven. They vacuumed my hard wood floors and quickly mopped it without hitting the deep corners on the side of the wall. Did not move the furniture or even the cart in the middle of the floor!!! I had to ask them to clean the shower head, the garbage can and under the fridge and the oven. They were clearly in a rush even though they were LATE!! SMH. Will not use them again.
    Mia G. Nov 21, 2015

    We recleaned free of charge yesterday so hoping the client will update her review as that is our standard policy if there's ever any issue. We have an arrival ETA and didn't come late but towards the end of the ETA arrival time, ​around 5pm when the ETA was 330-530pm, and the client said that was perfect because her requested time was "3pm or later". Also, we can't move furniture as there's risk of damaging floors and her request was for only for 1 hour of cleaning - Email From client on Thumbtack - Hello. At this time what I need specifically is my kitchen (including oven) and two bathrooms scrubbed. I am still moving into my condo so I do not need any other rooms cleaned at this time. Can we work on the price? " - End of thumbtack email Not sure on the broke the oven as we have not heard anything more since then on the oven or how we broke it.

  • Jennifer M. Nov 9, 2015
    I've used The Green Mop for many years. Scheduling is very easy and the office is very responsive and is always able to send a cleaning crew on the day/time I need them. The cleaners do a good job and I love that they use environmentally friendly products.
    Mia G. Mar 28, 2016

    Thank you!

  • Nomonde X. Oct 24, 2015
    House Cleaning
    Verified Review
    The company is very reliable; keep you informed, on time with appointments. The staff are professional and quite thorough doing their work. My first experience with The Green Mop was most pleasant.
    Mia G. Mar 28, 2016

    Great! Thank you so much!

  • Kimberly L. Oct 21, 2015
    Cleaning Out
    Verified Review
    The ladies were great! Did a wonderful job!
    Mia G. Mar 28, 2016

    Very nice! Thank you!

  • Colleen M. Oct 18, 2015
    House Cleaning (One Time)
    Verified Review
    The cleaning was great, cheaper then I expected. They were able to come right away.
    Mia G. Mar 28, 2016

    Yes! Thank you!

  • Kelly B. Oct 17, 2015
    I have been using the Green Mop for over four years now, I received a new-mom gift from a friend to house cleaning and it was the BEST gift ever! They use environmentally friendly cleaning supplies, they do thorough work (emptying diaper pails, shredders in the office) all the places I just don't have the energy or time to do and the house looks great! They are very careful about time and let you know if they need more time to clean, the team members are polite and do great work! I recommend them highly!
    Mia G. Mar 28, 2016

    Thank you very much!

  • Elizabeth Z. Oct 15, 2015
    I have used The Green Mop for a couple of years and have been very pleased with the service. Their teams are very professional and their customer service is very responsive and friendly. I highly recommend them.
  • Anne H. Oct 15, 2015
    Cleaning is superb! Floors and counters shine without using chemicals. I feel so happy and relaxed when I walk in. Thank you.
  • Rachelle H. Oct 14, 2015
    I've used a lot of different companies and have always been pleased with Green Mop (and keep coming back to them). I do think their pricing is higher than the competition but I'd rather pay more for a great job than less for mediocre.
  • Vaile W. Oct 14, 2015
    They are very thorough and professional. Very responsive to email regarding scheduling changes and letting me know the estimated time the crew will arrive that day.
  • Frankie T. Oct 13, 2015
    Green Mop has been working for us for two years. They have been consistently good and reliable. They respond immediately to email, make adjustments to our schedule when we so request. Highly tecommend.
  • Dianne S. Oct 13, 2015
    The Green Mop is a very professional, reliable, and service-oriented cleaning service! I have never had an issue with schedule. The office is always in touch regarding the crew's arrival and has been flexible and considerate I have needed to switch days. My apartment always sparkles (literally!) once Green Mop has cleaned. I have been a client for 5+ years and remain very satisfied.
  • Jessi M. Oct 13, 2015
    The Green Mop does an amazing job with cleaning our office space! The place always looks great. They are easy to communicate with and very accommodating when we need to make any changes to our schedule. I would absolutely recommend them!
  • John S. Oct 10, 2015
    House Cleaning (One Time)
    Verified Review
    Excellent, professional service, great price.

Q&A

What is your typical process for working with a new customer?
We send by email all the information and questions and have an office staff too for phone calls. The web site is also very detailed on our process at TheGreenMop.com
What education and/or training do you have that relates to your work?
Extensive training given to team members by team as well as OJT - we dont send inexperienced workers out period.
Do you have a standard pricing system for your service? If so, please share the details here.
Yes, all on website and on Genbook scheduling link on front page of web site - TheGreenMop.com
How did you get started doing this type of work?
Ten years ago we started The Green Mop.
What types of customers have you worked with?
We work with all customers from businesses to home owners, from realtors to bar and restaurant owners.
Describe a recent project you are fond of. How long did it take?
All jobs are special and we especially like helping those with medical issues, military, and want all to be new family members as we treat this as a family activity as we have had long term relationships.
What advice would you give a customer looking to hire a provider in your area of work?
Dont go with cheapest - we have been evaluated by Consumer Reports as right down average on cost. We provide a fair price for great work.
What questions should customers think through before talking to professionals about their project?
Any special requests or things we should know about that arent in the norm.