VHCarpet, LLC

4.4
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(43)
4.4
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43 reviews
5
74%
4
14%
3
0%
2
0%
1
12%
Customers rated this pro highly for punctuality, professionalism, and value.
  • Thumbtack Customer

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    Victor was quick to respond and come out and demo all the carpet where wood floors were being installed. I paid for the carpet removal and for Victor to come back to finish the job to return to tuck all the carpet up to the wood floors. After multiple attempts to contact him and his commitment to return to finish his work that I already paid for, he would not come finish the job. Dishonest. I would not recommend hiring this contractor.

    Feb 9, 2018
    Victor H.'s reply

    We’re extremely sorry to hear about your experience with VHCarpet. And trust me I understand how frustrating it can get. It Can at times get very busy the beginning of the year for us and at times can’t schedule out our customers as soon as we’d like. We would be more than happy to come out and assist you if you haven’t already had this resolved on us!! You can contact me directly 6785368809 Victor thanks and god bless!

  • Pamela J.

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    When I initially hired Victor it was for a carpet install. I would purchase the materials and he would install. He advised me that he could get whatever carpet I wanted at a better price and install at a great price. I fell for it. First he had limited selections, none of them were exactly what I'd wanted. I gave him two swatches of carpet that were my choices and he said, even if it wasn't exact, he would get very, very close. On Sat April 8, Victor sent me pictures of swatches that he had available. None of them were even close to my original picks! I convinced myself it would be ok and made a choice. Then on Monday, April 10th the day of install when I called to see what time he was coming, I was told that the carpet wasn't delivered and they might be able to install the next day. This was unsettling because I had changed my entire schedule to accommodate the Monday install. The next call on the same day, now informed me that the alternate carpet that I had chosen wasn't available until the 20th and I could either make another choice or wait until the 20th. Waiting until the 20th was not an option for me. I had already paid my 75% deposit and felt like I was in a really bad dream. Victor came back with the original swatches that I had turned down and I was basically backed into a corner having to make a decision. Now I keep looking at my floors knowing that I will have to live with this carpet for the next 15 years and trying to convince myself to like it!! The install itself went well, both Victor and his son Victor Jr. are very hard workers and moved lots of items in my home. Unfortunately though, because of the "bait and switch" I can't give a higher grade. I would hire again for an install, but not for purchasing or helping to choose carpet.

      Apr 19, 2017Verified

    About this pro

    The foundation of VHCarpet is professionalism and customer satisfaction. This is our strong point and where we stand out most from our competition. At VHCarpet, we take pride in the services and products we provide and pay very close attention to our professionalism and customer satisfaction. We love the feedback we get from a satisfied customer

    Years in business

    6

    Times hired on Thumbtack

    49

    Number of employees

    10

    Background check

    Completed
    Show more

    Photos and Videos

    36 photos

      Q & A

      • What is your typical process for working with a new customer?
        The typical process for when working with a new customer is first and foremost to build a strong connection, understanding and confidence. VHCarpet wants the customer to feel 100% sure that they called the right professional for the job and to get it done!
      • What education and/or training do you have that relates to your work?
        VHCarpet only hires the best and work together with the best we are all ex installers or project managers with years of experience. Our installers are all trained by VHCarpet certified and or licensed installers in their field of work.
      • How did you get started doing this type of work?
        VHCarpet is a family owned company that have been around flooring our whole lives. I started out in flooring when i was 10 years old helping out my father and uncles watching them deal with people from all around the world. Learning from nothing less than the best. In all areas of this work especially customer satisfaction!

      Business hours

      Eastern Time Zone
      Sunday6:00 a.m. to 12:00 midnight
      Monday6:00 a.m. to 12:00 midnight
      Tuesday6:00 a.m. to 12:00 midnight
      Wednesday6:00 a.m. to 12:00 midnight
      Thursday6:00 a.m. to 12:00 midnight
      Friday6:00 a.m. to 12:00 midnight
      Saturday6:00 a.m. to 12:00 midnight
      Coverage Area for VHCarpet, LLC is about 50+ miles of Atlanta, GA.