City Glass GA LLC

Atlanta, GA

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About this pro

How does your service stand out?

City Glass GA LLC is a full-service glass and window replacement company that provides fast, professional, and quality service. We are family-owned and -operated business serving homeowners, handyman, and decorators. Our primary objective is the safety of families as well as the satisfaction of our customers and other businesses. We specialize in quality window replacement, glass repair, installation of custom shower door, patio door, mirrored wall, etc. We strive to save you money and time with our window repairs. We replace double pane windows without removing the entire window or single pane glass on the spot. We do commercial work and emergency board-up service for your business whenever glass breaks. We repair and install storefronts,, door closers, laminate glass, mirrors and more.

What do you enjoy about the work you do?

We would love to tell you more about the work we do! Please contact us to discuss how we can help you with your project. City Glass Ga
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Location

Atlanta, GA 30350

Background check

Complete

Years in business

7

Times hired on Thumbtack

65

Reviews

37 Reviews
  • Nav R. May 18, 2017
    Shower Door Installation
    Verified Review
    Arrived on time and gave me a great quote. On the day of the job, again arrived on time, and did a professional and thorough job, with minimal disruption. Its been over 6 months since the shower conversion was completed, and we haven't had a single problem. I would easily give City Glass an A+ rating. Highly recommended!
  • LOUIS J. Apr 28, 2017
    Shower Door Installation
    Verified Review
    Only one of six contractors to provide a price upfront which was 150 less than other estimates and it didn't change. Great service, on time and as promised hiring again to install a set of folding doors in my office...thanks Otto great job.
  • Tammy S. Mar 29, 2017
    Window Repair
    Verified Review
    Window replacement/repair - large arched double-paned window
    Otto was prompt, professional, and was able to accommodate an urgent double pane window replacement in a timely fashion. Additionally, his prices were more than fair and actually was the best out of 3 other quotes. We highly recommend him.
  • Yasir M. Mar 26, 2017
    Shower Door Installation
    Verified Review
    Turned out even better than I had envisioned! Excellent quality.
  • Matt D. Mar 3, 2017
    Shower Door Installation
    Verified Review
    Great Job!
    Fantastic communication and work! The shower doors look great. We are very happy and would be glad to give any future recommendations.
  • Anne-Marie T. Feb 24, 2017
    Window Repair
    Verified Review
    Wonderful Experience!!
    They did an amazing job replacing 8 windows in our sunroom. They were on time, fast and very neat!
  • Bud W. Feb 15, 2017
    Window Repair
    Verified Review
    Excellent Job
    I had 11 foggy windows replaced. City Glass did a great job. They did the job in one day, for the price quoted, and with a good cleanup when done. I would definitely use them again.
  • Michael K. Feb 6, 2017
    Window Repair
    Verified Review
    Excellent Work - Highly Recommended...
    City Glass arrived on time and provided a quote that was excellent. To my surprise, they were able to do the work right then and there. It was done so quickly and with professionalism that I was thoroughly impressed. I would highly recommend them.
  • Max C. Nov 2, 2016
    Shower Door Installation
    Verified Review
    HIGHLY RECOMMEND!
    Otto was prompt, attentive and fast! Final product came out to be very high quality and looked fantastic! HIGHLY recommend and plan to use for other jobs in the future.
  • Kathi F. Oct 16, 2016
    Shower Door Installation
    Verified Review
    Fast, professional, completed job... well done!
    Otto with City Glass installed a Kohler Revel pivot glass shower door for me. I had a lot of trouble finding someone that would even agree to quote the work, much less do it. Otto and a fellow co-worker got it done quickly and on short notice. Looks great! Price was reasonable. I'm having them back out to quote window replacements.
  • Andrea D. Oct 15, 2016
    Shower Door Installation
    Verified Review
    Shower door repair
    Very good and efficient! Would definitely hire Otto again.
  • Jason B. Sep 19, 2016
    Window Repair
    Verified Review
    Will Text.
    Otto was great! Not only did he and his crew do an awesome job, he used text to communicate, which I prefer. Price was as quoted.
  • Kathleen G. Aug 23, 2016
    Window Repair
    Verified Review
  • Ryan C. Aug 11, 2016
    Window Repair
    Verified Review
    Otto was responsive, on time, and did an awesome job. Highly recommend him.
  • Pam B. Jul 28, 2016
    Window Repair
    Verified Review
    Otto replaced three fogged windows for me. The price was fair, and he did an excellent job - there was nothing for me to paint or clean up after he left. He was right on time and very nice to work with. I'm so glad I found Otto and City Glass.
  • Rosalind K. Jul 27, 2016
    Window Repair
    Verified Review
    Otto replaced a glass in my sliding glass door. The price was lower than the other guys. It took a week to get the glass made and it was installed on the day it was received. Otto was very professional and punctual. He left the area clean. I would recommend him to others and would hire him again.
  • Erin K. Jul 25, 2016
    Window Repair
    Verified Review
  • Bernard H. Jul 18, 2016
    Window Repair
    Verified Review
    Great job.
  • Bruce S. Jul 5, 2016
    Window Repair
    Verified Review
  • Jolee S. Jun 9, 2016
    Window Repair
    Verified Review
    Showed up on time and did everything we needed done for fair price agreed on. Thank Otto for the great service
  • Gabriel B. May 14, 2016
    Window Repair
    Verified Review
    Mr. Olivo was hired to repair a shattered window pane on door. The repair was fixed quickly and successfully at a reasonable price. The process of getting this repaired was easy due to great communication and professionalism. I recommend this company.
  • Robin G. May 12, 2016
    Window Repair
    Verified Review
    Otto was awesome! He came out the same day I contacted him to give me a estimate and then came out within a week and did an awesome job on our windows! He even came up with a less expensive solution for two out of the three windows he was replacing. We thought we were going to have to replace our whole door because the seal in two of the windows were showing but he was able to replace them saving us a ton of money!! I will call him again if we need any window work done.
  • ROBERTO M. May 9, 2016
    Door Repair
    Verified Review
    Excellent experience. Mr. Olivo was professional, polite, on time and quick. He did a great job! Highly recommended.
  • Kim C. May 7, 2016
    Window Repair
    Verified Review
  • Justin M. May 5, 2016
    Window Repair
    Verified Review
    Otto was amazing. Fit me in between appointments because it was a last minute emergency. He showed up quickly, got right to work and was finished almost immediately. I will definitely use him again and recommend you do also.
  • Studio J. Apr 28, 2016
    Window Installation
    Verified Review
    Unfortunately, I cannot give Otto / City Glass a better rating. Otto made a lot of mistakes with the installation of my mirrors. First, he had to reschedule the installation because he pre-cut the J-channel for the wrong width. More importantly, there was a quarter-sized chip and 5 or 6 smaller chips along the bottom edge of the mirrors due to improper installation. In addition, the mirrors did not line up properly and he had to put a shim in between the mirrors which left a noticeable gap. Otto is very nice and I like to support small business, but this was not well done. The mirrors are functional, but unprofessionally installed. Sorry. :(
  • Tamika F. Apr 20, 2016
    Window Repair
    Verified Review
    5 sTar service!! They did a wonderful job repairing my 3 Windows. They have a full truck and can cut glass same day!! Please use this company you will have a great experience!!!
  • Frank B. Apr 16, 2016
    Window Repair
    Verified Review
  • Takashi M. Apr 13, 2016
    Window Repair
    Verified Review
    Otto did great job.
  • Tim A. Apr 7, 2016
    Window Installation
    Verified Review
    Very professional, fast and knowledgeable
  • Dinesh S. Mar 30, 2016
    Window Installation
    Verified Review
    I engaged this company (one man shop operated by Mr. Otto) based on the positive reviews here. There were many issues that I will detail below: 1. Very poor communication - Does not return phone calls or messages in a timely manner. My project got delayed for days as he would not respond after giving me a price via text. 2. Poor business practices - If you decide to use this company, make sure to ask for a proper written quote that identifies the specific details of the windows being installed and their measurements etc. Ensure that they document the warranty on the windows. He keeps saying "life time warranty" but doesn't put it in writing. Also, doesn't commit to what the warranty covers - I had to ask many questions to obtain the information. I had to ask 5 times before I received anything close to a complete quote (which was actually an invoice for the order I placed with him because he said he could get windows in 10 days). first invoice said that the order was for "8 windows" - no details on measurements of the windows being ordered or the warranty. Had to follow up more than 3 times to see a sample of the window which was average quality in my opinion (do your own research). He expects you to place the order with him based on a price given over the phone or text without providing a written quote with details on product or warranty. Was hesitant to show the sample. 3. Unethical and poor customer service - Took my credit card details over the phone and after dragging me for days and delaying my project, he cancelled my order just because I asked him whether he placed my order. Sent me a rude text that said "listen I will place the order today ok" which I though was rude. Extremely poor customer service. The above is my opinion based on my experience with Mr. Otto and City Glass GA LLC. Please do your own research if you wish to engage this company.
  • Lisa C. Mar 18, 2016
    Window Repair
    Verified Review
    Perfect experience. Otto replaced the glass in an old antique wooden window. He was professional, on time, quick - clearly an expert. Highly recommended.
  • Alice H. Mar 14, 2016
    Window Repair
    Verified Review
    Perfect ! Mr. Olivo was on time , fast and did a great job ! He knew what he was doing - replacing sashes on an old window is getting to be a lost art- Couldn't be happier.
  • Renee' O. Mar 11, 2016
    Window Repair
    Verified Review
    Otto replaced 3 window panes in my old house. He was on time, polite, affordable and did a great job!
  • Steven L. Mar 9, 2016
    Window Repair
    Verified Review
    Replaced 10 window panes. Otto was very professional, courteous, & reliable, a very pleasant and hassle-free experience.
  • Karly W. Feb 15, 2016
    Window Repair
    Verified Review
    He was accommodating when I had to change the day/time last minute. He was very professional and fixed my problem quickly and inexpensively.
  • Stephanie J. Feb 6, 2016
    Door Repair
    Verified Review
    City Glass is now my "go-to" contractor for doors and windows. I am extremely impressed by the service, response time and professionalism. This is coming from a real estate agent and property manager for the last 23 years.