FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is typically a $70 minimum charge to come out. This cost usually includes two rooms. A Living Rm & Dining Rm, or a Master Bedrm, Closet & 1 additional bedroom. If just 1 room is needed to be cleaned then the minimum charge is going to be $50.
- What is your typical process for working with a new customer?
When PCR is working with a new customer. We like to confirm the date and time of an appointment at least 12-24 hours before arriving. We also would like customers to be knowledgeable of our preferred method of cleaning. Customers space is expected to have electricity and running water. As we arrive with a portable extractor, to perform the steam cleaning. Not a truck mount. One of the benefits of using a portable extractor is. This method secures the space without having any doors or windows left open. During the process of the cleaning. Because hoses must be running outside to a truckmount unit. This also help maintain air quality in the space and minimizes any risk to outdoor elements, while the space is being cleaned. When arriving to the customer's space. If possible? I like to review the areas to be cleaned prior to beginning. In order to inform the customer of any stains that may not come out, depending on time and incident. Once the work is completed, the customer can review the areas of completion. As the project comes to a close.
- What education and/or training do you have that relates to your work?
I am IICRC certified in Carpet Cleaning, Upholstery and Drapery Cleaning, Water Damage and Mold Mitigation.