FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If you're filing an insurance claim, our pricing is pre-approved through hundreds of insurance companies. we can communicate with your insurer and take care of everything for you in a way that makes you, and the insurance people, happy. If you're hiring us direct, we can give you discounted pricing - and even financing if needed - to make the experience as easy and stress-free as possible.
- What is your typical process for working with a new customer?
For emergency work, we are available 24 hours a day. We can send professional technicians out fast to help stabilize your property and minimize further damage. After that, we are experts at restoring both your physical structure and the personal property. We will communicate with you every step of the way, making sure you understand what is needed and what we are doing to deliver great service and fulfill your needs.
- What types of customers have you worked with?
We have worked with all types of customers and properties - residential, commercial, industrial, governmental, schools, hospitals and more. Having experienced staff on your project will help you understand the process, what is happening, and what the challenges are before they happen. We believe that a well-informed customer is a happy customer! By educating and informing you, we will minimize any surprises and make restoring your property as worry- and stress- free as possible.