FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a diagnostic fee for the technician to travel and diagnose the problem with your appliance. After diagnosis the technician provides the quote and any recommendations.
- What is your typical process for working with a new customer?
When we contact the customer we discover what appliance is in need of repair. Ask for the model number of the appliance so if needed we can have the parts ready on the van for the repair. After scheduling the service we notify the customer with an email showing them the technician that is coming to their home, so there are no surprises when arriving at the door. We also notify the customer when the technician is on his way via text message.
- What questions should customers think through before talking to professionals about their project?
Make of appliance. Model number of appliance. How old the appliance is, or year purchased.