About this pro
technician was happy to answer questions and explain what he was doing.Oct 9, 2017Verified
Very thorough and knowledgableFeb 7, 2017VerifiedJeff B.'s reply
Thank you very much for entrusting us with your air quality testing needs. We hope all is going well with your renovations. Please let us know how we can be of future help.
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- What is your typical process for working with a new customer?The following phases explain the processes we take to fully understand your indoor environmental concern. 1. Initial Survey - IndoorDoctor's process begins with your inquiry. During our initial conversation we will gather facts regarding your chief concern. Important preliminary information includes first an explanation of your concern, its adverse health effects, its onset, and the people affected and their previously diagnosed conditions; and second the layout of the property and the defined areas of concern, history of repairs or improvements to the property, and most importantly, your goal for the inspection. Next, you will schedule an assessment. An IndoorDoctor specialist will make every attempt to meet your schedule and deadlines. Our rapid response will enable you to gain solvency and peace of mind in the least amount of time possible. Before our visit, we will outline the pricing options. There are no hidden charges. 2. Assessment - On the day of the assessment, our uniformed specialist will verify your goals for the evaluation and testing. We will tour the property before using our calibrated, state-of-the-art testing equipment to take the prescribed diagnostic readings. During the inspection, the IndoorDoctor inspector will be glad to explain the function and specifications of each testing instrument. 3. Sampling- During the assessment phase, the inspector will take the appropriate type and number of samples needed to diagnose your environmental issue. During the sampling process, The IndoorDoctor specialist will continue to gather key diagnostic data. He will note the conditions that affect the sample on a chain of custody sheet that will accompany the samples to the laboratory. 4. Processing -After collecting the samples, the IndoorDoctor specialist will review the initial findings, give a general impression, and discuss the expected turn-around time with you. Our specialist will then send the samples and the chain of custody document to be processed at a third party accredited laboratory. 5ReportingAs soon as IndoorDoctor receives the laboratory results, the specialist will generate your customized report. If any imminent health concern exists, the specialist will notify you immediately. All IndoorDoctor reports recap the observations and technical readings taken during the inspection, interprets and translates the raw laboratory data into common terms, explains the significance of the results, pertinent standards, and guidelines for the contaminants of concern, and, if needed, details a corrective action plan. 6. Consulting - Follow-up consulting services are available upon request.Our process does not end until you are satisfied. We are glad to assist if you need help interpreting the report or if you would like additional clarification. Our expert consultation extends to your needs and our flexible schedule allows for timely quality assurance testing should you require any remediation.
- What education and/or training do you have that relates to your work?Bachelor of Science, Environmental Engineering, United States Military at West Point Masters of Science, Environmental Engineering, Southern Methodist University Council Certified Indoor Environmental Consultant (CIEC) Accredited Asbestos Inspector Certified Mold Inspector Certified Water Damage Technician Certified Mold Remediator Certified Indoor Air Quality Technician Certified Mold Assessor
- How did you get started doing this type of work?Passion for understanding the indoor environment and helping people with their indoor environmental concerns