Hired 11 times
(Mountain Time Zone)
Mon - Fri
8:00 a.m. to 7:00 p.m.
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I would NOT recommend this contractor for anything. I recently had my kids bathroom remodeled by them and it was a terrible experience. He finished my bathroom remodel, but didn't use a plumber as promised and failed after several attempts to install the bathtub spout properly. This spout flew off the wall and almost hit my kid as she was about to take a shower. He came to "fix"it by caulking and not doing anything else. So of course it didn't work. Had to get him to come again and asked for a plumber this time. He refused to bring a plumber. He promised to bring a new fixture and claimed the old one was defective. When he finally came over, he didn't bring a new fixture. I stood and watched him as he attempted to fix it again. He became loud and rude to me and my friend when we questioned what he was doing because he kept cutting off my copper pipe and trying to shove the faucet back on again. After consulting with a friend who has been in the business 20+, my friend said that should have been an easy fix, a bit of soldering and done. James then became belligerent towards me and left. This guy is all show and NO QUALITY.Jul 4, 2018VerifiedJ&G Quality Construction's reply
We strive to make every customers project as smooth as possible. However, there will always be instances were defective parts can add a trip to a project. Unfortunately, we can't control manufacturing. In this instance, the tub spout was defective internally. It seems that the spout came lose and needed tightening. James promptly went back after the text that was sent. It was in fact a very uncomfortable situation because the customer was abnormally aggressive and angry. In fact, even using curse words in her text message. This is very difficult for any person to work around. There were only 2 visits to Pings house to try to correct the spout. The first one was promptly done within a couple of days at which point the spout was tightened because it appeared lose and silicone was used to help seal from any moisture getting behind the spout. A second request was made from Ping because it became lose again and fell off. James was prompt and courteous in his response even though the text messages included profanity. He simply replied in a professional manner. At this point he was very uncomfortable. He did return with the internal parts to repair the spout which were a reputable plumbing part called “shark bites” (here is the website for the very popular plumbing parts - http://www.sharkbite.com) and was met with Ping and her friend. He tried to repair the parts as the customer stood behind him raising her voice and being very aggressive. She also had her friend enter the room behind him start questioning and berating him. Her friend was insistent that her husband who is a plumber has never heard of “shark bites”. This seemed to agitate Ping further. At this point James decided it would be in the best interest of his company and his son, who was working with him that day, to leave the premises for their own safety. He did promptly pack up his tools and left with his son. Normally, in any situation we would repair the minor issue without a plumber. This was a simple fix if allowed to perform your job. We try to make every customer happy but sometimes, with certain personalities it is impossible.
James did a great job on our project. It was done accurately, professionally and in a timely manner. Absolutely recommend this company for all your jobs - big and small.May 8, 2018Verified
James and Gina responded very quickly and came out for an estimate. James has very good ideas and is very engaging. He has MANY years of experience and is very knowledgeable. While he came out for our kitchen we discussed deck designs! He is very professional and his company can handle any job. He is well versed in trending styles and designs. The estimate was right in line with other contractors. An excellent family-run/owned company.Jan 17, 2018Verified
James is always quick to respond via e-mail or phone call. He is always on time to start his day, and works hard to make sure the job is done and done well. He is a hard worker that is very passionate about the work that he does. He also does projects in a timely mannerDec 27, 2017Verified
Just the beginning, but I like JamesApr 10, 2018VerifiedJ&G Quality Construction's reply
Thank you Bob!
- What should the customer know about your pricing (e.g., discounts, fees)?We strive to make our pricing affordable for the customers budget. We offer a broad range of product choices so all of our customers can choose options that fit in their particular budget.
- What is your typical process for working with a new customer?We are available for our customers to help them with final decisions on design and product choices. With James' years of experience he can give them knowledgeable information on how the project will look upon completion. We also like to try to work out a schedule that will fit within our customers lifestyle or work schedule.
- What education and/or training do you have that relates to your work?James is educated in Accessibility Services and is a Certified Mobility Consultant.