FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Odella company provides (free) “ballpark” estimates over the phone. We do not need to come out the first consultation, unless the customer needs us or would like us to. This allows our clients to shop in the comfort of their home before making a serious commitment to a construction project. If we message you, please feel free to call us about pricing!
- What is your typical process for working with a new customer?
We care about each and every one of your projects! However, every project is unique. Typically: 1. We hold a “phone call” meeting 2. Physical meet and walk through 3. Estimates are sent out 4. (If our estimate is accepted then...) 5. Contract review and signature needed 6. Draw payments collected 7. Material coordination and logistics 8. Craft services performed 9. Q/C walk through 10. Final payment
- What education and/or training do you have that relates to your work?
Odella Company yields over 10 years field service experience, and services under OSHA standards.