Reviews

• Colleen D.

  Responded quickly to our initial request, and then went downhill. Scheduled a time to come out, then reached out to us again because they didn’t remember speaking with us the first time. Then they didn’t show up for the first appointment we scheduled. When I called to get a new time, they gave me the run around telling me they’d call back. Finally I called back again and was told to send photos of my roof and that they’d know what was wrong from a picture. They also said that if they were to come out, they’d want a guarantee that we would work with them. Not very professional in my opinion since we wanted to get a quote and understand their diagnosis of the work needed, plus be sure we were comfortable with them before proceeding.

  Sep 15, 2018Verified

• Christopher K.

  INSURANCE FRAUD!!!!!!! These guys came out to my house and said that if they found “storm damage” they could justify a new roof to my insurance company. They preceded to get on my roof and discreetly bend my shingles back, and tell me its was wind damage. Thats not wind damage, its insurance fraud! I served this country proudly, with honor and integrity; I demand the same.

  Jun 5, 2018Verified

  Andrew A.'s reply

  Mr Knight contacted us to diagnose his roof leak and give him an estimate to repair. When we arrived, we realized his roof has obvious damage, is beyond its lifespan, and needs to be replaced. We take his accusations very seriously. Our representative showed Mr Knight how many of his shingles have been lifted by wind, as well as possible hail and/or wind driven debris strikes, and he may have a valid claim to submit to Insurance for them to possibly cover. This is also shown in pictures submitted by him on his initial inquiry.(BEFORE WE EVER ARRIVED). In an effort to minimize our monetary damage caused by his bad review, I, the owner Drew, decided to try to repair his damaged area free of charge. Not something we normally do but he seemed to be hostile so we wanted to attempt to leave him happy. We repaired what we thought was the issue(a new chimney housing unit, flashing, new shingles, & 2 trips with my best repair techs). Five days later I received a message from Mr Knight saying the roof was still leaking after he ran a hose water test on his roof. After discussions with my roof technician, and realizing Mr Knight has extensive wood rot in his roof, I explained to Mr Knight that we would not cover the entire repair free of charge because of the extensive wood rot and would need $250 to cover some of the rotted wood and additional labor. He became hostile, began screaming, not allowing me to speak, threatened to not take down his bad review, and has since defamed our company name and written negative reviews across any and all internet platforms.

• Amanda M.

  Repair is scheduled, team is responsive to concerns and quote has been a great price.

  Aug 8, 2018Verified

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• Bobby N.

  I paid a $2,000:00 deposit then canceled. The company did not return my $2000:00 because the sales rep failed to disclose the no refund policy period.

  Aug 4, 2018Verified

• Thomas R.

  I received a call and voicemail from Prestige shortly after posting on Thumbtack. I called back and spoke with either the owner or his project manager. The man I spoke with blindly quoted a minimum of $600 with no discussion about the issues. He then proceeded to hurry off of the phone due to a meeting he was attending with the promise he would call me back right after the meeting. Hours stretched to days going by with no call back. I tried calling back several times and never got an answer. Very unprofessional in my opinion.

  Jun 1, 2018Verified