|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
Carpet Masters Nw & Janitorial
About this pro
Carpet Masters Nw & Janitorial did amazing job on our windows and carpets , and he also did a deep cleaning as well. Very polite hard worker and exceptional service. I will recommend him to anyone .Jul 6, 2018
He came over to start the windows and did less than half of them stating he would return at the end of the week. He also asked to be paid for more than half of the project that day. He didn't show up to finish so I called and he stated his machine had broken down and it would be 4- 6 weeks before he could finish. He said he would come back and finish what he could until that time....he never did... I sent many, many messages and called him about finishing the job and he never responded or finished. The last time I reached out to him, his number had been changed...AwfulJul 5, 2018VerifiedTravis L.'s reply
Hi Starr! We wrote you a text to tell the times and let you know about the equipment, problems We were having. I know we wrote back and forth but then I was waiting for you to get back to me with a time. And just to clarify I only charged you for the work that was finished that you agreed upon. How ever I do apologize for the number change and not getting back to you with a new number, that was not my intention. If you still would like me to come back I’ll offer you 20% off the remaining windows Again I’m really sorry for the inconvenience and have a great day Travis Lawler Carpet Masters Nw 971-217-0967
Did a great job, they up the price 20 bucks upon arrival, but for the most part great customer serviceJun 28, 2018VerifiedTravis L.'s reply
Hi, Jake thank you for the review . The price that was quoted was for a average size rooms. The extra 20.00 was for the room being bigger than standard size. It was more of a two room size . Thank you again for using carpet masters nw and for your next cleaning you will receive 10 percent off.
Carpet Masters NW were very friendly and professional. They did a great job and would use them again.Jun 23, 2018Verified
On time for the appointment. Very responsive as well.Jun 14, 2018VerifiedTravis L.'s reply
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Depending on size typically I do one room 79.00 one bedroom hall 89.00three bedroom hall 109.00 then it can go up from there. That is for a standard size room. With my commercial or tile cleaning , and window I usually like to come look to give a estimate. With bigger jobs I always give 20 percent discount then as a continue customer 10 percent any work moving forward.
- What is your typical process for working with a new customer?I will discuss your needs and see what we can do for the work. I make sure your comfortable , and give you the best price.
- What education and/or training do you have that relates to your work?8 years at Stanley steemer certification in cleaning and plan to get a few more license to expand my business. Will be getting water restoration certified and wood cleaning next this spring.