FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We only charge for the time we are on the job. We charge no show up fee. We never try to up sell a customer, we only perform the work that needs to be done to get your door working and dependable. Typically we are no longer than an hour to repair most garage door issues.Our standard service "labor" fee is between $65.00 - $95.00 plus parts.
- What is your typical process for working with a new customer?
After being contacted by the customer we always follow up with a phone call. We set up a time to actually come out and see what we need to complete the job and give the customer a accurate cost on the work to be performed. If the customers door is not working or they are not able to get out of their garage, we will perform the work immediately. All of our service trucks are stocked with the parts we need to get your garage door working so normally there is no reason for a return trip.
- What education and/or training do you have that relates to your work?
We have been in the garage door industry for 35 years, all of our employees have a minimal of 10 years of working in the garage door industry as well.