Rock Solid Finish

Bend, OR

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About this pro

How does your service stand out?

We provide the best-in-class tile and grout cleaning service, using top-of-the-line, new equipment; incredibly effective cleaning solutions; and certified hard-surface training.

What do you enjoy about the work you do?

We save you money by cleaning, renewing, and preserving your flooring investment. Instead of expensive re-grouting for your tile floors, countertops, bathrooms, and showers, we clean and seal those surfaces to their best condition.

Location

Bend, OR 97702

Background check

Complete

Number of employees

2

Times hired on Thumbtack

19

Reviews

12 Reviews
  • Thumbtack Customer Jun 13, 2017
    N/a
  • Kami T. Apr 29, 2017
    Carpet Cleaning
    Verified Review
    Made the carpets look fantastic! Will hire again.
  • Cecilia P. Apr 13, 2017
    Commercial Cleaning
    Verified Review
    Window, Floor and Awning cleaning.
    They are extremely reliable, dependable and courteous. I would recommend clients to hire them.
  • Jennifer H. Jan 23, 2017
    Carpet Cleaning
    Verified Review
    Well done!
    Great job! Professional, clean, respectful and great attention to detail. This is the second time we have used him. Will use again and refer to friends. Thanks!!
  • Z'Onion C. Sep 18, 2016
    Carpet Cleaning
    Verified Review
    Awesome!
    Commercial carpet cleaning. He was super knowledgeable, respectful and professional. Will definitely use Rock Solid again.
  • Maggie O. Aug 27, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Wonderful job, very professional. Highly recommend
  • Heather R. Aug 1, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Our 1950's wood floors were worn, scratched, and dirt stained. When Ed was done cleaning and polishing them, they looked better than I thought possible. Efficient, skilled work that was very reasonably priced. Thank you, Rock Solid Finish.
  • Jill M. May 3, 2016
    Carpet Cleaning
    Verified Review
    Everything went well. Ed showed up right on time and proceeded to do an outstanding job quickly and efficiently. My carpet has not looked this good since new.
  • Heidi D. May 2, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I'd highly recommend Rock Solid Finish. Our floors never looked better. Very reasonable price and detail to service. Excellent work.
  • Jill W. Apr 1, 2016
    Carpet Cleaning
    Verified Review
    Excellent job. I will use him again.
  • Jerry L. Mar 30, 2016
    Tile and Grout Cleaning
    Verified Review
    Wonderful prompt service, excellent results, honest, very fair price, kind and personable
  • Carrie A. Mar 23, 2016
    Carpet Cleaning
    Verified Review
    Excellent work for a fair price.

Q&A

What is your typical process for working with a new customer?
I will personally make a phone call to introduce myself and Rock Solid Finish to a potential customer. I will ask various questions to get a good understanding of the work they want to be completed and the time frame for completion. In ideal circumstances, I will visit the potential customer to see the space and conduct various tests to ensure that I have the appropriate solutions available for conducting the service appropriately. Next, I will write the quote/estimate for the potential customer including scope of work, total price, and timing for the service. Lastly, I will call the customer the day before the service is to be completed to ensure we are both still available for the service appointment.
What education and/or training do you have that relates to your work?
I have completed Hard Surface Cleaning and Restoration training through The Masters Touch. Effective 3/3/16, I am a certified installer of Microguard for hard surfaces. Delivering a 5 year warranty for commercial application, and lifetime for residential.
How did you get started doing this type of work?
I recognized the need for carpet cleaning and hard surface cleaning after visiting numerous hotels and restaurants with deplorable looking floors and nauseating restrooms. As a buyer of these services, I could not find anyone who did a great job or charged a reasonable price. I felt I could fill that void.
What types of customers have you worked with?
Residential: homes, apartments, apartment complexes. Commercial: single store restaurants, chain restaurants, corporate owned restaurants, hotels, and resorts.
Describe a recent project you are fond of. How long did it take?
I enjoy every project. Every floor is different and the appropriate solution to solve the problem requires understanding of the surfaces, appropriate tools for the job, and the right selection of products to use. Length of time always varies from project to project. My goal is complete customer satisfaction, so I will take as much time as necessary to do the job right, but be as efficient as possible to show respect for my clients time.
What advice would you give a customer looking to hire a provider in your area of work?
Ask for a free demonstration of their work in your home, office, or business before signing an agreement for work.
What questions should customers think through before talking to professionals about their project?
Ask about their training, comparable work they have recently performed, if they ever sub-contract work to others or if they are "owner/operator". The Owner/Operator will always give a better and more thorough service.