What is your typical process for working with a new customer?
I will personally make a phone call to introduce myself and Rock Solid Finish to a potential customer. I will ask various questions to get a good understanding of the work they want to be completed and the time frame for completion.
In ideal circumstances, I will visit the potential customer to see the space and conduct various tests to ensure that I have the appropriate solutions available for conducting the service appropriately.
Next, I will write the quote/estimate for the potential customer including scope of work, total price, and timing for the service.
Lastly, I will call the customer the day before the service is to be completed to ensure we are both still available for the service appointment.
What education and/or training do you have that relates to your work?
I have completed Hard Surface Cleaning and Restoration training through The Masters Touch.
Effective 3/3/16, I am a certified installer of Microguard for hard surfaces. Delivering a 5 year warranty for commercial application, and lifetime for residential.
How did you get started doing this type of work?
I recognized the need for carpet cleaning and hard surface cleaning after visiting numerous hotels and restaurants with deplorable looking floors and nauseating restrooms. As a buyer of these services, I could not find anyone who did a great job or charged a reasonable price. I felt I could fill that void.
What types of customers have you worked with?
Residential: homes, apartments, apartment complexes.
Commercial: single store restaurants, chain restaurants, corporate owned restaurants, hotels, and resorts.
Describe a recent project you are fond of. How long did it take?
I enjoy every project. Every floor is different and the appropriate solution to solve the problem requires understanding of the surfaces, appropriate tools for the job, and the right selection of products to use.
Length of time always varies from project to project. My goal is complete customer satisfaction, so I will take as much time as necessary to do the job right, but be as efficient as possible to show respect for my clients time.
What advice would you give a customer looking to hire a provider in your area of work?
Ask for a free demonstration of their work in your home, office, or business before signing an agreement for work.
What questions should customers think through before talking to professionals about their project?
Ask about their training, comparable work they have recently performed, if they ever sub-contract work to others or if they are "owner/operator".
The Owner/Operator will always give a better and more thorough service.