|Monday||7:00 a.m. to 7:00 p.m.|
|Tuesday||7:00 a.m. to 7:00 p.m.|
|Wednesday||7:00 a.m. to 7:00 p.m.|
|Thursday||7:00 a.m. to 7:00 p.m.|
|Friday||7:00 a.m. to 7:00 p.m.|
About this pro
Poor customer serviceJul 26, 2018VerifiedJames B.'s reply
Marc, it is unfortunate our evaluation fee and how we waive it once we do the work did not make sense to you. Like we said before we do wish your project the best. In this case if you are willing to accept our evaluation fee just let us know.
Omg! So I know completely NOTHING about plumbing and let me tell you how amazing, kind, educational my plumber Anthony was!!! From the moment he walked into my office he was engaging and sooo helpful. It was a pleasure having him and seeing all of the options that I would have with my problem. If ever in need please ask for him by name!!! He has my full recommendation.Jun 29, 2018Verified
Had a great experience working with Oak Plumbing. Punctual, polite and fast service. Would hire again.Jun 11, 2018Verified
The best experience I have EVER had with a plumbing company and one of my top 10 customer experiences overall. These guys are responsive, flexible and will go out of their way to help you get the project done right. Stan was the one who did our install and he was a pleasure to work with - knowledgable, friendly and just a fun guy. Javier and James are also wonderful. I'd recommend these guys to anyone - they'll get your job done right even if it's tricky.May 24, 2018Verified
The inspector gave a thorough inspection and gave us good recommendations. We just need more time to think about the proposed project.Apr 9, 2018VerifiedJames B.'s reply
Charlie thank you a good review of our evaluation and proposal process. We look forward to helping you in the future!
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We approach jobs differently than other companies because we have found that one size does not always fit all. Our technicians will preform a full evaluation to determine not just what is wrong but also what caused it to happen in the first place. They will then provide multiple options ranging from fixing the immediate issue to preventing it from happening again, which leads to no pressure sales our customer's deciding which route they would like to go.
- What is your typical process for working with a new customer?We offer up-front pricing which means our customers know the exact cost of the project before any work begins. We due a thorough evaluation which takes anywhere from 45-90 minutes and provides multiple options. We found there is always more than one way to solve a problem and not all customers are looking for the same type of fix.
- What education and/or training do you have that relates to your work?The owner has 20+ years in the industry and personally certifies each technician we bring on board to ensure each of our customers get the same quality service/work. We constantly attend certifications in different products and brands to ensure we are up to date with the newest and greatest.