Destiny Professional Cleaner

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Introduction: New Year Deals!!!! Starting January 1st 2018 refer a new customer (one timers, move ins/outs, weekly, bi weekly and monthly) get 25% OFF your service! When you refer 3 or more people get a FREE SERVICE when they mention your name! Disclosure: Free Service will NOT include laundry, carpet cleaning, waxings/finish, oven cleanings or refrigerator cleanings. Destiny Cleaning Services LLC is based out of Birmingham Alabama. I started this company in Summer of 2013 simply because I was tired of working for company after company that felt to me personally like they we're a cookie cutter cleaning company. The basic come in, collect money and get out in the shortest amount of time possible so we can load up on jobs each day. Cleaning for me isn't about the money, yes it's nice ha ha but it's not what I started this for! I aimed to make sure that this company went above and beyond for each and every single person we came in contact with! I now, walk out of a clients house feeling amazing because I know that I did an amazing job for THEM! We work hard for our money and are very cautious about how we spend it and I want to make sure you can sit back and honestly say that this was worth it down to each penny! I named this company Destiny Cleaning because it's my DESTINY to come in contact with each and every one of you and those that I have thus far since the beginning. I love making people happy. I love walking out of a house smiling because you couldn't have been happier with the results of my visit(s). I look forward to meeting new people, and I have many customers that I cannot wait to see each week or month. We form bonds over time with customers like that and ultimately become family. I spend more time with you guys then I spend with myself! Ha ha! Seriously the best part about this is you guys. I do this solely because I wanted to stand apart from the 100s of other companies and be the one that didn't care about how many jobs I had in a month, reviews I could get on my profile or how much money I could make in short period(s) of time.

Overview

Hired 23 times

3 employees

11 years in business

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16 photos

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Reviews

Customers rated this pro highly for work quality, value, and professionalism.

Great 4.7

16 reviews

81%

13%

Jason W.

Mar 29, 2017

I hired Jessica for weekly service on my home. Its a 4 bedroom 3 bath house. I originally wanted just the usuals. Vacuuming dusting you know. She came and looked at my home, was very kind and listened to the things I suggested and wanted to focus on. My "key points". We agreed on the day of the week she would come out and negotiated the price an which she was really for it being affordable for myself as I am a single father. She provides her own cleaners which helps alot. I have 2 cleaners I asked for her use of. She brought them the day of our service! She is fast and offered to clean the carpet downstairs for a extra 10$ which was great. She is very kind. Arrived on time, and made suggestions for the organization of my closets and daughters room. I would defiantly rate her a 10 out of 10. She keeps me updated on our upcoming service and gives me receipts after each cleaning. Very professional and I would recommend her to my family and friends! Thanks again Jess and I look forward to continuing our services!

Destiny Professional Cleaner's reply

Thank you Jason I am glad you found my profile as well! I will see you next week and I really do appreciate this review!!

Hunter A.

Apr 7, 2017

Hired on Thumbtack

Very trustworthy and delivers the best every time

Destiny Professional Cleaner's reply

Thank you so much Hunter! I look forward to being your house cleaner.!

House Cleaning

Meredith L.

Apr 27, 2017

Hired on Thumbtack

One of the worst mistakes I EVER made! I paid Jessica for the job, before she ever started. And I wrote a glowing review, at her request, before she even finished. But she hasn't finished the job yet, in two weeks. Even though I paid her, the day before she started cleaning, so she could keep her power on, I have felt extremely unappreciated, for a number of reasons. What it boils down to is that she had to go to work, so she couldn't finish MY job in a day or two. Then I kept having to contact her, when she was supposed to be here. I would wait as long as I could, but it always turned out the same. Once, she said she'd let me know when she was on her way. Hours later, she told me she didn't come because I COULDN'T reply. That's not a reason to not come. I waited for her to do what she said she was going to do, let me know when she was on her way. She never apologized for not coming, that day, or the others future occasions. I had to contact her the EVERY time she was scheduled, because she never even bothered to contact me, or apologize, when I contacted her & had cancelled a trip for her to come. I understand that she has a lot going on in her life. I was EXTREMELY SYMPATHETIC, even offering for her & her husband to temporarily stay at my home, even though it's the last thing I wanted to do! I swore I would never do that again! I have learned that people in that situation rarely learn from their mistakes, and are usually unwilling to consider how their behavior contributed to their circumstances. So I was relieved that didn't happen! Anyway, she never seemed to realize it's HER responsibility, NOT the clients. That gets VERY OLD! I don't expect things from people I don't expect from myself. I not only did all that I need to do to keep my job, at a time when I was stalked & brutally assaulted, I even went so far as to win awards for my productivity during it. I made sure to go far beyond my normal duties, in order to keep my job, when I was severely injured & had to leave for court. So, I understand stress & trauma! There's no one more sympathetic! But you have to act like you want & appreciate the job, when your boss makes allowances. At the very least, you HAVE TO initiate communication! They aren't supposed to have to chase you down, to get you to keep your commitments! Because I make a point to address things calmly, rather than being loud & rude, it was apparent that she never realized how frustrated I was becoming. I was EXTREMELY patient with the chaos she's been dealing with personally. But an apology about the delay, and for not following up about a simple name she OFFERED to get for me, was warranted & would have been GREATLY appreciated. When I followed up with her, she was extremely abrupt, like she couldn't be bothered, & never mentioned it again, although I made it known I was still waiting for it- over a week ago! I HATE when someone just flippantly offers something, but then act like its an imposition when you follow up about it. She already got my money & a review, so she no longer was on her best behavior. That bothers me most of all! Most people know that apologies are necessary sometimes, both in personal & professional relationships. Yet had I been as flippant, & unconcerned about her needing money for the electric bill, she would have behaved a whole lot differently! She would have been a whole lot more motivated to finish the job & still behaved like the girl I paid early, washed her work uniform for her, gave her a little money each time she came, to work on the job, etc. But somehow she failed to understand it wasn't my fault she had to leave for work, instead of finishing in one day. And she thought I was supposed to give her gas money to keep coming back. I didn't mind chatting with her, as I told her I felt like I was paying it forward, for the older women who had been good friends & mentors to me. But I was ALWAYS respectful, even when they said things I needed to hear to improve myself. Don't ask a woman with twice your age in experience for her opinion about business, and get maf as when they give it. And never forget to treat them with the respect that should come with that age difference too. Being able to receive constructive is a sign of their maturity Ievel. I ALWAYS give constructive criticism politely, but to the point- AFTER being extremely complimentary about what they've done well. When I state something short & to the point, instead of my usual engaging personality, then stop to wait for their response, that is when I am most frustrated with someone's behavior & expect them to change it. I don't need to raise my voice, to get their attention. Simply changing my demeanor & communication style, being short & to the point should be all that's needed to get their attention. But it was clear Jessica was oblivious that I was becoming increasingly more frustrated & was being taken advantage of, by not finishing my house in a timely manner. I kept having to delay my social plans, when she came back, usually because she was extremely late, or focused on things less important to me, than the things I said we're most important to me. It's been 2 weeks, and she hasn't finished vacuuming my room, cleaned my bathroom, or the refrigerator- which I repeatedly made clear was one of my highest priorities! But some people mistake my calm demeanor, especially when I'm angry & just continue what they've been doing, until it becomes walking all over me. That I draw a line with, and confront the situation, only when I'm forced to. But I'm still calm. I just explain more thoroughly what I had hoped they would "get", just by thinking of someone else's feelings & nerds, rather than just their own. But some people choose to stay so focused on their own feelings & needs & wonder why their lives are chaos, or in Jessica's case, not being the one to try to keep things calm in her living arrangement to the extent of having a gun pointed at her by her cousin. I'm not suggesting that's right, by ANY MEANS! And I felt compassion & empathy for her, by swallowing my own feelings & needs, despite my level of frustration at that point. That's when I even begrudgingly offered a temporary place to stay, even though it would have been horribly uncomfortable for me. Simply expressing some appreciation & acknowledging my frustration would have been greatly appreciated. Because I didn't get an ounce of anything like that, but an heir of entitlement instead,it was past my limit. I just wanted my job finished, at that point. But I didn't hear a word about it for almost a week. And when I did, she didn't offer an apology or an explanation, and acted like how dare zi be frustrated that I paid her but the job wasn't finished & my having to always be the one to chase he down, rather than her contacting me on her own & showing up when she said she would. I reluctantly told her that I understood her not coming last Friday, after her cousin pulled a gun on her & was homeless. But she said she would come Saturday morning. I never even heard from her until Wednesday, yet she didn't understand why I'm angry now. Her circumstances were not a justifiable reason not to have finish what I already paid her to finish the job that I already paid her for & a review, especially when she could have spent the night in order to do it. Or she could have refunded some money so I could hire someone else. But she has my money tied up for this month, so I can't have my company to cook with. She doesn't take responsibility for her contribution to any problem. She even tried to blame me for not finishing when she had to leave early to go to her OTHER job. They would have FIRED her for what she took for granted & expected me to put up with and not even appreciate! She just expected it! No apologies! In business, you have to be able to receive constructive criticism & negative feedback, and be willing to correct & make up for something lacking. When she was mad a new client who had ex Most apprecatiate paying them before even starting the job, by being more motivated & prompt, in completing the job. Yet others do not bother to even treat you respectfully & kind, when you have a need, or express feedback they don't like! And regardless of how many times I tried to redirect her to doing things of most importance to me, she did other things that delayed finishing things I cared most about. I told her I very much appreciated her willingness to do those things, but to do them at the end, if she wanted to. And when I last brought it up, which was almost a week ago, she abruptly said she didn't have much left. That told me that she didn't recognize the importance of finishing in a reasonable amount of time, or that she understood my frustration, was argumentative, further disrespectful, & repeatedly defended herself. Jessica is definitely a right fighter! She'd rather be right than to get along & succeed in a world that requires it. And a paying client deserves to be treated with respect, at all times. I allowed the boundaries to get blurred, because I was overly kind & generous, in every way, even being very sick. I used women, on the side of my career, so I tend to reach out to hurting women & meet them where they are. Apparently, I failed to maintain enough autonomy, to be remembered that I am a paying client, who should be treated respectfully at ALL times. Part of being in business for yourself, means that you have to be prepared for a client to give you feedback, even when they are expressing disappointment. That is not something Jessica is comfortable with & becomes defensive & argumentative, rather than understanding & a willingness to correct the problem. There is a lot more I could say but will leave it at that, until I see if she is going to keep her word in completing the job today. Hopefully, all will go well & I will be able to give her a positive review.

Destiny Professional Cleaner's reply

I have been in touch with Tumbtack in regards with this women. I have not been working for her! I stopped due to HARASSMENT!

House Cleaning

Erik K.

Mar 29, 2017

Hired on Thumbtack

Great girl. Came out with short notice on time and organized due to me leaving in the morning to go out of town she washed liens and even packed for me. She did excellent on the stove which I can never get clean like she did. Very detailed and completed each tasked I pointed out. Will defiantly hire and recommend again. Thks Jess!

Destiny Professional Cleaner's reply

No problem at all Erik! So glad I could help and if you need any more help please let me know!

House Cleaning

Mickey C.

Apr 10, 2017

Hired on Thumbtack

Excellent job!! Extremely thorough and detail oriented. Great attitude, effective communicator and terrific follow through. Jessica showed up at the last minute and made adjustments to her schedule...We greatly appreciate the move--out cleaning, great quote, and we will certainly refer!!

Destiny Professional Cleaner's reply

Thank you so much! No problem. I always try to make sure my clients come first! Especially when your in the situation like this and need it done NOW! lol. I greatly appreciate you and hope to continue working with you guys if needed. Thanks so much :)

House Cleaning

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I understand that in this day and age, we work hard for our money. We want to spend it wisely and I want you to be able to sit back and not worry weather or not this service is worth what you spend but know it is worth it down to every penny! I work hard to make sure you don't have to work harder then what you are already! I want my customers to relax and sit back. I try to give FAIR and reasonable quotes and prices. I also try to get you more for your money and have categories for each service so you know what your getting exactly. I try to do as much as I possibly can for each service. I also will take special requests for odd jobs. Ex: Painting, washing your dog, unclogging drains. You name it!
What is your typical process for working with a new customer?
I first get your name, and phone numbers or emails. Which ever is more convenient for you. I get a initial idea of what you need done to figure out which service will suit you the best and we then discuss your budget. Once we set a "idea" price I set a time to come out. I tell my customers that I prefer to come out and clean the day of the quote that way I don't make more then one trip, you don't have to wait on service and I can get a good look at everything and get a for sure price set. Then the rest is self explanatory.
What education and/or training do you have that relates to your work?
I have over 8-9 years of experience and training in the cleaning industry and customer service alone. I have worked for some of the top companies in this state. I am also currently going to Jefferson State for my degree in Business Administration and Management. I will be gaining up more credited courses to go to a University soon!

Destiny Professional Cleaner

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