Kentuckiana Moving, LLC
About this pro
Guys moved me quick and efficiently!Apr 9, 2018
I hired them , told them the address and date by message! On that day , he told me they will not come because I didnt called them ! So he said even this APP showed project hired , dosnt mean you got booked!Apr 14, 2017VerifiedKentuckiana M.'s reply
This lady communicated with us around March 17th. She click the "Hire" button without fully getting details from our office. Here at Kentuckiana Moving we do not schedule a job through text. This lady preferred to use credit card and we told her that we would not be able to unless it was after April, 17th. The lady never said that was fine so we assumed that she did not want to use our services because she did not communicate with us after that. Not once did we say that she was scheduled or not once did she call and confirm. This lady could have been moved this weekend if she would have communicated correctly. We have been in business for almost a year now and have never not showed up to a job. This is a complete tarnishment of our reputation based on emotions. Jonathan Richards Operations Manager
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- What should the customer know about your pricing (e.g., discounts, fees)?We have a Standard Pricing System of $30-40 Per man/ Per Hour depending on the Job and Services needed.
- What is your typical process for working with a new customer?Every Customer we encounter is always a fairly new customer. We love new customers because we love to prove any negative comments about movers wrong. We know how stressful it is when someone you dont know is moving your stuff.
- How did you get started doing this type of work?My business partner and i started moving furniture while in college because of the flexibility of the job and the physical activity. We always wanted to go into business we just didn't know what business would suit us.