Good service, good value. Good follow up. Thank you!Oct 12, 2017VerifiedJohn B.'s reply
Thanks for the review!
John was very helpful and professional. We had some unusual issues with our new iPhone upgrade and he went above and beyond taking an add'l calls on a Fri night to help us solve our problems. I would definitely recommend John to anyone needing tech support.Aug 21, 2017VerifiedJohn B.'s reply
About this pro
Years in business13
Times hired on Thumbtack3
Number of employees1
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?I prefer flat fee, as I find it a more affordable mechanism for clients. The price depends on the service involved, but never more than $175 (Please note: This price does not include any hardware or software that may be purchased to resolve an issue). I provide a remote access service for $75 plus tax.
- What is your typical process for working with a new customer?I like to get a clear sense of what the issue may be, and try to be as flexible as possible with regard to resolving any issue to the client's satisfaction.
- What education and/or training do you have that relates to your work?I've had the privilege of being involved in the technology industry for over 20 years, with the last 13 years running my own company. Prior to 2005, I was employed as a tech support person at Rutgers, Princeton and George Washington Universities.