|Monday||9:00 a.m. to 5:00 p.m.|
|Tuesday||9:00 a.m. to 5:00 p.m.|
|Wednesday||9:00 a.m. to 5:00 p.m.|
|Thursday||9:00 a.m. to 5:00 p.m.|
|Friday||9:00 a.m. to 5:00 p.m.|
About this pro
4 years in business
717 hires on Thumbtack
Primary pest type
Great work, very friendly, went above and beyond!Nov 5, 2018Verified
John was communicative, punctual and cared about the quality of his work. Highly recommend.Oct 21, 2018Verified
THE MAN ARRIVED ON TIME. HE ANSWERED ALL OF MY QUESTIONS & EXPLAINED THE CHEMICALS HE USED.Sep 1, 2018VerifiedBUGGED OUT PEST MANAGEMENT's reply
Made it very easy, scheduled on Sunday and was at the house at 7 am monday morning!Aug 13, 2018VerifiedBUGGED OUT PEST MANAGEMENT's reply
Hi Vadim! Thank you very much for your feedback. Glad to hear that we made the process so seamless for you!
The pest control person wanted to show up an hour before the scheduled appointment, but I had a previous commitment and could not start early. There was clearly an effort to cut corners. If I had been offered a choice, I would not have opted for the foam filler that the worker chose. Later I found out he could have used a non-toxic filler instead, but clearly he was in a rush and wanted to finish the job as quickly as possible.Apr 16, 2018VerifiedBUGGED OUT PEST MANAGEMENT's reply
Hi Zeph, I am sorry to hear that you felt your service technician was in a rush. Our technician's are highly experienced and every pest situation is different and therefore does not require a certain time period of service. We seal the holes as a courtesy to all customers and the filler is a non-toxic filler, I don't know who said otherwise? If you would like to call me personally, 718-942-5994, I would love to discuss the issue and see how we can rectify the situation. Best, Sean McGowan Service Manager
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- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is really straight forward with no hidden costs or fees. The price we quote you is the price our service cost, unless the service request is inaccurate. All of our services receive our Bugged Out Guarantee for 30 days. Services that do not receive 30 day warranties are Bed Bugs and Termites. We have different warranties for these pests due to the scope of work required. Bed bug warranties are 90 days, no matter what type of service we provided. Our warranty program for Termites depend on the consumer and what type of warranty they are seeking; we offer 1 year, 3 year and 5 year warranties.
- What is your typical process for working with a new customer?Our typical process for working with a new customer is different on a case by case basis, but has a somewhat of a core. We initially seek to find out what type of pest issues you are having, if an inspection is required or can photos be submitted. We then advise what our service approach consists of and provide a free, over the phone estimate as to what that specific service would cost. We then discuss a time and day that may work with our customers and start our booking process that requires some personal information.
- What education and/or training do you have that relates to your work?All of our technicians are completely licensed and are consistently trained in house and through outsourced schooling. John McGowan is a Certified Bed Bug Specialist with the NY Pest Management Assoc., he has also attended NYC's Rodent Academy Program and is currently pursuing his BA in Legal Studies. His next task is to become certified as an Associate Certified Entomologist (ACE.)