|Monday||9:00 a.m. to 7:00 p.m.|
|Tuesday||9:00 a.m. to 7:00 p.m.|
|Wednesday||9:00 a.m. to 7:00 p.m.|
|Thursday||9:00 a.m. to 7:00 p.m.|
|Friday||9:00 a.m. to 7:00 p.m.|
|Saturday||9:00 a.m. to 7:00 p.m.|
BUGGED OUT PEST MANAGEMENT
About this pro
Made it very easy, scheduled on Sunday and was at the house at 7 am monday morning!Aug 13, 2018VerifiedJohn M.'s reply
Hi Vadim! Thank you very much for your feedback. Glad to hear that we made the process so seamless for you!
The company responded very quickly and were available when I needed them. The treatment is still in progress so I cannot say yet if the it was a complete success but so far so good.Jul 18, 2018Verified
Bugged Out arrived at the appointed time, did the job and left on schedule. Sean is very professional and I felt at ease letting him into my home. Liked that I received an itemized breakdown of what was done. Day of treatment I saw one live bug but nothing but dead bugs ever since and no bites. Price posted on Thumbtack was the price charged - no extra hidden fees. Would use this company again but hope I never have to!May 5, 2018VerifiedJohn M.'s reply
Hi Beverly! Thank you so much for your awesome review! We appreciate your review and your business. Thank you for trusting Bugged Out Pest with home!
The pest control person wanted to show up an hour before the scheduled appointment, but I had a previous commitment and could not start early. There was clearly an effort to cut corners. If I had been offered a choice, I would not have opted for the foam filler that the worker chose. Later I found out he could have used a non-toxic filler instead, but clearly he was in a rush and wanted to finish the job as quickly as possible.Apr 16, 2018VerifiedJohn M.'s reply
Hi Zeph, I am sorry to hear that you felt your service technician was in a rush. Our technician's are highly experienced and every pest situation is different and therefore does not require a certain time period of service. We seal the holes as a courtesy to all customers and the filler is a non-toxic filler, I don't know who said otherwise? If you would like to call me personally, 718-942-5994, I would love to discuss the issue and see how we can rectify the situation. Best, Sean McGowan Service Manager
Bugged Out was great. Arrived right on time and was very knowledgeable about the situation. I would use them again and recommend them to a friend.Apr 2, 2018VerifiedJohn M.'s reply
Thanks so much Natasha! We really appreciate your business and we would like to thank you in advance for any referrals!
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is really straight forward with no hidden costs or fees. The price we quote you is the price our service cost, unless the service request is inaccurate. All of our services receive our Bugged Out Guarantee for 30 days. Services that do not receive 30 day warranties are Bed Bugs and Termites. We have different warranties for these pests due to the scope of work required. Bed bug warranties are 90 days, no matter what type of service we provided. Our warranty program for Termites depend on the consumer and what type of warranty they are seeking; we offer 1 year, 3 year and 5 year warranties. All new customers receive a 10% discount if they mention bug10
- What is your typical process for working with a new customer?Our typical process for working with a new customer is different on a case by case basis, but has a somewhat of a core. We initially seek to find out what type of pest issues you are having, if an inspection is required or can photos be submitted. We then advise what our service approach consists of and provide a free, over the phone estimate as to what that specific service would cost. We then discuss a time and day that may work with our customers and start our booking process that requires some personal information.
- What education and/or training do you have that relates to your work?All of our technicians are completely licensed and are consistently trained in house and through outsourced schooling. John McGowan is a Certified Bed Bug Specialist with the NY Pest Management Assoc., he has also attended NYC's Rodent Academy Program and is currently pursuing his BA in Legal Studies. His next task is to become certified as an Associate Certified Entomologist (ACE.)