About this pro
8 years in business
27 hires on Thumbtack
Areas needing work
Shower project turned out great. Matt got it done on the timeline provided and it turned out better than I could have imagined.Nov 15, 2018Verified
We had a very large project for Matt and he estimated that it would take 20 to 25 days total to complete. Prior to him even starting, we already had reservations about him and regretted giving him a deposit to begin with. But we hoped for the best. The first 2 days, he worked diligently on the dry wall in our garage. And unfortunately, it was downhill from there. We had extensive trim work (board and batten) for him to put in and it was very evident he did not know what he was doing. We also needed insulation added to the attic but he didn’t have the right equipment for that so we took that off the list. We had thoughts about letting him go after that first week but he always had us convinced he was able to do all the work. Matt at times seemed very unmotivated to do the work and some days would work very slow or even leave early in the day and never to come back again for the day. After having a talk with him, he worked a little faster during week 3, but that was the last he really got much stuff done. The 4th week, after he gave him the 3rd of 4 payments, he only worked for another day and a half and took off to take care of a personal matter. We were fine with that. However, the day he returned, he stopped by the house for only about 15 minutes and left without doing any work. For a good 3 days, he was not there to do any work and then abruptly quit on us. The day that he quit was day 22 and he only had 60% of the stuff done. Because we had limited time to get the work done due to family visiting, we decided to cut out the painting and some other items on the list since he was already taking too long getting the work done. He was clearly angry with us that we cut out a significant amount of the remaining work and quit on us. But we really think he just didn’t know what he was doing and was in way over his head. He took on much more than he could handle and left us with a big mess for another contractor to fix and finish. But in the end, we were actually really glad he quit on us because it stopped the damage that he was continuing to do to our home. The subsequent contractor that we hired had over 30 years of custom home building, and some of his experience included building 6 custom homes in Bradburn. There was a clear difference working with someone with the new contractor versus Matt. Matt blamed us for pretty much everything that went wrong and claims that was why he was justified in terminating the contract. Considering the dishonest way he runs his business, even if we had let him go early on, he probably still would have blamed us for everything. There was no winning with Matt in this situation. He barely did any work after we gave him that 3rd payment but here’s how he justified keeping that money and the mess he left us with. He says we actually still “owe” him $274.75 but will “seek no action for the remaining balance.” 1. According to the contract, Matt charged us extra for (quoting from contract) “CHANGING BENCH MATERIALS TO HIGH QUALITY BIRCH WOOD FOR STAINING” even though we never asked for any upgrade. The wood was included in the original estimate. 2. He brought over stains to make some samples for me with the intention of staining the mudroom bench. Only to change his mind the following week saying that staining wasn’t included in the original estimate. The bench was never stained. He left it raw. The problem with his contract and estimate was that the descriptions of the work to be done was so vague that it gave him the opportunity later on to interpret the work any which way he wanted by saying it wasn’t originally included. 3. He charged us $165 out of $165 original estimate for hanging the light fixture in the living room. He hung it up but never connected the wires. The fixture ended up being too low so we took it down and were fine with him charging us the full amount. However… 4. He charged us $360 out of $480 for doing wiring and hanging 3 light fixtures in the kitchen. He did not hang any light fixtures in the kitchen --- we didn’t even have them yet. He only added the wiring for 1 light, the other 2 had already been done by the builder. See photos. 5. He never put baseboards around our kitchen island or in the mudroom but still charged us for it. See photos. 6. Matt left a big hump on the wall with a protruding light switch in our kitchen wall when trying to patch up the drywall. Very sloppy work. We had to have the new contractor fix the drywall mess he left. 7. He supposedly finished working on installing cabinets in the laundry room but never covered up the outlet and left a drawer pull hanging.Jun 30, 2017Big Red Innovations LLC's reply
Unfortunately, the contract with Mrs. Hahn Batt was terminated due to failure of the owner to meet the terms to provide materials. This contract contained multiple small projects throughout the whole house that were contingent upon custom and special-order materials that Mrs. Batt was to select, order and provide. The contract terms were established 2 months prior to the start of work and included detailed material requirements and sourcing options. Each project was halted multiple times due to materials not yet selected or ordered by the owner. As each project was halted mid-stream, due to missing materials such as trim and molding, stains, paints and light fixtures (either none selected or ordered) other projects were started at the request of the owner to provide them more time to decide on materials. Throughout our contract, over a dozen work order changes where submitted by the owner mid-work, stopping and re-starting and in some cases un-installing finished work such as moldings, light fixtures and base boards. Some of the work order changes entailed cancelling projects for which I had already purchased material and supplies. During multiple scheduled work days, the work space/rooms where not made available and cleared of household items and children were allowed to run and play in work areas around dangerous equipment. After multiple discussions and meetings, it became clear that there was no progress being made and the contract terms were not being met. Due to inabilities to reconcile the situation, the contract was legally terminated. The outcome of this project was not desirable and a very unusual situation. I take my work, commitments and ability to communicate successfully very seriously. As all my other reviews show I am dedicated to completing any project and ensuring my customers satisfaction. Matt Bradley
Matt did an excellent job on my porch! He had to blend the new with the old and did so brilliantly. Went way out of his way to tend to stufff in the way (landscape, sprinkler heads) and to top it all made a small step for the dog door. Great to work with, does all the work himself and stayed at estimate.Jun 25, 2017Verified
Really appreciate the hard work and timeliness Big Red put in! The bathroom remodel went great.Dec 16, 2016Verified
Matt listened to my project ideas and made my vision a reality. He is easy to collaborate with and goes over and above to make sure job is done to meet high standards. I would recommend him to anyone looking for quality work at a very fair price.Jun 14, 2018Verified
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- What is your typical process for working with a new customer?I like to meet with new customers and walk through the project space to get all the information and vision of the customer. Communication is key and understanding the scope of the project helps me give the most accurate estimates, it also helps homeowners understand the process and details.
- What education and/or training do you have that relates to your work?I was lucky to have been through an apprenticeship with a master carpenter and contractor for many years before breaking off and starting my own business. Years of experience and very high standards of excellence learned from the best craftsmen have driven me to set high standards for my business and my customers.