FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing varies depending on the problem. Some problems are quick, some can be complicated and/or time consuming. The quote can also change if other problems arise and you agree that you want it fixed as well.
- What is your typical process for working with a new customer?
I start to get to know what the problem is with their technology need. I then determine if that problem can be fixed through a remote connection, or if it can be fixed by traveling to the customer. I have the customer sign a waiver releasing me of any liability damage to their computer. Luckily I have not had any major complications with that :) Last, I determine what the problem is and repair it!
- What education and/or training do you have that relates to your work?
I have over 20 years of self taught experience with computers, phones, and tablets. Troubleshooting technology in general. I was the first one at Staples Inc to be able to fix and repair the TeslaCrypt Ransomware Virus on a computer. I was commended at Staples Inc multiple times for fixing computers that were deemed unfixable by our highly educated and certified remote team. When I was the Head of an IT Department, I oversaw 5 employees working on coding and the creating the front and back end of websites. I'm not just the average millennial who "knows" technology. I have lived and breathed technology since I was a child. I can type over 70 words a minute on average, I know Windows Computers like the back of my hand,