Shutter Fox Productions
About this pro
Sydney J.Mar 21, 2018Verified
Work with clients better and be more understanding...Jul 16, 2017Lauren I.'s reply
In order for us to respond, I would be happy to discuss this matter further. We do not know what the specifics are that this person is referring to, or which client this is. We take pride in our work, we are professionals, and our clients concerns really do matter to us. Sincerely, Lauren Innes
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We have a flat fee to come out and shoot; the rest of the pricing is determined by on-site time spent shooting and the amount of post-production involved. For weddings, we have a minimum price which includes full coverage of your day, from the ceremony through the reception. There is also an option to upgrade your package to include coverage of the day of preparation. Every couple receives two edited versions of your video and access to a digital download.
- What is your typical process for working with a new customer?We like to speak with our potential customers either over the phone or in person, if possible. We discuss what our customer is looking for in their video and answer any questions or concerns they may have. We like to talk in person so we can produce a video that is completely personal to you or your business, which is especially important for covering your wedding day! If after our discussion you decide to hire us, we can then move forward and sign a contract.
- What education and/or training do you have that relates to your work?We are both graduates of Canisius College with degrees in Digital Media Arts and TV/video production. We have worked locally with a television station and are now focused on growing our own business.