FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We will meet or beat any offer as best as we can. We have exclusive offers and discounted cabins. We offer a satisfaction guarantee. Our only fee is if you cancel. Because our parent company owns 15 brands, we are able to offer discounted cabins we have purchased in advance at a discount, and offer exclusive promotions like (one or two of the following) -- paid parking, spa credit, free beverage packages, free specialty dinners, on board credit, free excursions and more
- What is your typical process for working with a new customer?
We meet on the phone or in person to get initial information. We do the research looking for the best offer that meets your requirements. We then send you a quote via email or discuss over the phone. We use all credit and debit cards. And checks if necessary. Naturally people like to make changes and that is ok with us. We can take your original quote and update it within hours. And sometimes people need to cancel due to a covered insurance reason. We help you file your claim. My track record is that our clients get the full reimbursement for their cancelled vacation in 4 weeks or less.
- What education and/or training do you have that relates to your work?
I was the Travel Agent of the Year out of 1150 Agents for 2016-2017. I am trained by World Travel Holdings and the Cruise Line International Association (CLIA). Plus all the cruise lines and our suppliers. We hold three training conference per year. I attend the CLIA International Conference (Cruise 360), Cruise World, and the American Society of Travel Agent (ASTA) conferences every year to keep up to date on the rapidly changing travel industry. I was among the very first to do a tour of Cuba so that I could become a Cuba expert. We went to Cien del Fuego, Santiago del Cuba, and of course we toured Havana for 2.5 days. It was an awesome trip.