Bryans proscapes

In response to this review and to my defense. What this customer is so upset about is that I would not come back and do more free work she wanted me to lay down for free 680 square feet of sod because when the work was done it had rained for 10 days and the seed did not grow fast enough for her expectations because seed needs sun not rain more than anything to sell the house so she said the least I could do was lay the sod down I said I do not work for free I have already included and paid for several several things for free I cannot do anymore I offered to lay the sod down for very very cheap she declined also you can look at the date of when the job was started and when she replied that will prove what I am saying is in fact the truth this job was nearly a month ago she was completely happy and satisfied her and her son but because I would not come back to lay down sod so they could take pictures of a green back yard to sell the house I have a bad review now when I first came to give an estimate for this customer I told her I would do her irrigation system which included two valves and 17 Rainbird pop ups with swing assembly's attached to them to prevent breakage with schedule 40 pipe three-quarter inch and 1 inch she wanted seed laid down because it was cheaper those are the things I charged for. now the work I did to get the job I told her I would do specific things for free which included repairing her broken gate with new latches and boards laying down a 15' X 13' flagstone patio, removing $300 worth of trash that she allowed her contractors to keep piling up in the driveway with my trash because she was gutting out her house, installing a new irrigation system for the front yard because I said I would get it working but it turned out that with a 1300 square foot front yard they only had 3 sprinkler heads to water at all so I got cheated into doing the work because the owner's son swore up and down there was more sprinklers even though I proved there were not by finding the sprinkler lines and connecting a hose into it in several different areas and showing them that there are no sprinkler heads and because contractors had broken all the pipes and cut in several different places the wire that operates the valves from the timer I had to replace and honor my word for the front sprinkler system, I also rewired everything to the timer which included 200 feet of wire I also paid for the sand for the flagstone to be laid down on which was $60 The Wire was $54 the fence material was $36 the front irrigation system was $280 the flagstone was $348 but in her defense she did pay for the stone I leveled out the area and layed the stone down but i delivered it. Please feel free to call her and ask her if this is the truth and why she was upset I have letters of approvals and text messages and other messages of them being happy with the work it is all because I would not come there and do more free work like I said in the beginning some people are extremely ungrateful and I do my very very best to try to please them unfortunately some people you just can't please

On day one I told Chris it was my intention to drop off materials that i was finishing another job. Also I would never have stayed late if the customer didnt want me to, but I was under the impression thats what he wanted, as he commented how hard we were working each day and that he appreciated it. If this isnt how he felt he should have immmediately stated that and I of course would have complied. Secondly, yes occassionally my boys come with me only to spend time with me, as I did as a child with my father. He gave me no impression that he wasnt happy they were there. Instead HE offered the tools to my kids, they by no means would EVER touch something of someones without asking or being offered. I went to Home Depot 5 different times in one day for him because he wasnt happy about any of the latches I chose. At the 5th time he finally agreed and said he was happy about it. Chris came out everyday and we had open communication and he always said both him and his wife were happy and appreciated all of the hard work, so this review in itself came as a shock. The work he is claiming to have done consisted of a large hole being chopped in his gate, which is a security hazard I would never reccomend because now someone can easily break in his yard, it is by no means proffesional and I would never recommend this to any client. He stood next to me as I did the cement work, which was added on after he was apparently already "dissatisfied" but decided he would add additional work with me. which is also why the job took longer than originally expected. If he was dissatified he NEVER expressed that to me. Also, He didnt pay me in full the night he says he did. He was short $327 which I said nothing about because I figured a later payment would be given, which i now doubt will happen. Chris never expressed ANY dissatisfaction from me and I am surprised by this review considering. My business is my lively hood and I will always do whatever it takes to make the customer happy, if they express that to me. Even if I dont agree the money will come straight from my pocket to satisfy my costumers no matter what. All he needed to do was express that which he did not. I hope this offers insight into my side.