About this pro
5 years in business
51 hires on Thumbtack
Additional services needed
I had communicated with B&L on November 20th about putting up Christmas lights. Responses were very quick and friendly that day. We scheduled the install for the 29th at noon. At noon on the 29th no one showed. I called 336-395-8229 twice and got voicemail ... and no callback. Contacted B&L through thumbtack and asked for an update. Was told that someone had not showed up and someone else was being dispatched ... this was at 12:15. I asked who was coming ... no response. Told B&L if I didn't hear anything by 12:30 to consider the job cancelled ... got a reply through Thumbtack saying ... ok. This type of service shouldn't fly today. Everyone has a phone and if you can't show up have the decency to call ... real simple business practice. Wish I'd read other reviews before scheduling anything with B&L. The writing was on the wall.Nov 29, 2018VerifiedB&L LABOR SERVICES LLC's reply
Steve I'm sorry you feel this way. 12:15 I was out in the field dispatching someone to your location when I myself didnt have good signal to respond back withing your 15 minute window. you did ask who was coming but immediately responded with dont worry about it I'm finding someone else. Were sorry we were going to be 10 minutes late but we will make sure we have these issues resolved and will work on bettering our procedures. Thank you for your review.
B&L Labor Services did an awesome job on our baby's swing set! They were punctual, professional, and affordable!!! We are very pleased with their work and look forward to using them again for future projects.Jan 3, 2017Verified
Work preformed was good, although punctuality was lacking, they were so busy they forgot about my appointment.Oct 6, 2018Verified
Home office was very quick to connect and the crew was courteous and attentive. Will absolutely use B&L again.Sep 28, 2018Verified
I have yet to get my installation I paid them 50.00 for setup and acceptance still nothing and no callsSep 22, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?All jobs require a 2 hour minimum. Prices start at $75.00/ hour. A $50.00 booking fee is required for any hourly job, to reserve your reservation with us. Any booking fee will be applied to overall total at the end of the job. For and flat rate job, a 20% booking fee is required. Any estimate is just a estimate. It is not a quote. If you need a quote, please call our office. For questions about your booking deposit, please visit our website.
- What is your typical process for working with a new customer?When working with a new customer we require their email, phone number, and service address. In some cases we may require additional information.
- What education and/or training do you have that relates to your work?over 7 years experience myself in several fields of labor and over 20 years experience with some employees.
|Sunday||8:00 a.m. to 8:00 p.m.|
|Monday||8:00 a.m. to 8:00 p.m.|
|Tuesday||8:00 a.m. to 8:00 p.m.|
|Wednesday||8:00 a.m. to 8:00 p.m.|
|Thursday||8:00 a.m. to 8:00 p.m.|
|Friday||8:00 a.m. to 8:00 p.m.|
|Saturday||8:00 a.m. to 8:00 p.m.|